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  1. Home
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  3. ConnectWise PSA
Logo of ConnectWise PSA

ConnectWise PSA

byConnectWise
in Professional Services Automation Platforms
4.2

Overview

Product Information on ConnectWise PSA

Updated 13th October 2025

What is ConnectWise PSA?

ConnectWise PSA is a professional services automation software designed to help businesses manage their operations by integrating ticketing, billing, project management, time tracking, and resource allocation. The software streamlines service delivery and enables users to oversee workflows, monitor contract compliance, handle procurement, and generate financial reports. It provides tools for tracking incidents, managing service requests, and coordinating tasks between teams. ConnectWise PSA aims to facilitate operational efficiency by allowing organizations to centralize information, automate routine processes, and gain visibility into business performance. The software addresses challenges related to manual task management and dispersed data by unifying service desk operations and financial processes within a single platform.

ConnectWise PSA Pricing

ConnectWise PSA software adopts a subscription-based pricing model structured around user licenses and selected feature packages. Pricing varies according to the number of users and included functionalities, with additional modules and integrations available at supplemental costs. The software offers tiered plans designed to accommodate different operational scopes within organizations and provides flexibility for scaling features and access.

Overall experience with ConnectWise PSA

PARTNER
<50M USD, IT Services
FAVORABLE

“Highly Flexible PSA Platform”

5.0
Apr 27, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of CyberSecurity
50M - 250M USD, IT Services
CRITICAL

“Outdated interface and limited API functionality hinder daily use”

1.0
Jun 22, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 25th July 2024

ConnectWise is a robust software platform designed to assist technology solutions providers (TSPs) in managing their as-a-service business. Originating from a single software solution developed to simplify MSPs' help desk and billing processes, the platform has extended its capabilities in various areas. The company's products now include solutions for business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments. In addition to these, ConnectWise also provides integrations with numerous essential vendors, thereby creating an efficient platform for The IT Nation.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1982
Head office location
Tampa, United States
Number of employees
1001 - 5000
Website
https://www.connectwise.com/

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Peer Discussions

ConnectWise PSA Reviews and Ratings

4.2

(8 Ratings)

Rating Distribution

5 Star
63%
4 Star
25%
3 Star
0%
2 Star
0%
1 Star
13%
Why ratings and reviews count differ?
  • PARTNER
    <50M USD
    IT Services
    Review Source

    Highly Flexible PSA Platform

    5.0
    Apr 27, 2026
    CW PSA is a highly flexible proffesional services automation platform that can be tailored to your organization's specific needs, allowing the system to adopt to your business - not the other way around.
  • PARTNER
    <50M USD
    IT Services
    Review Source

    Highly Flexible PSA Platform

    5.0
    Apr 27, 2026
    CW PSA is a highly flexible proffesional services automation platform that can be tailored to your organization's specific needs, allowing the system to adopt to your business - not the other way around.
  • Read All 8 Reviews

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  • Market Guide for Professional Services Automation Platforms
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Reviewer Insights for: ConnectWise PSA
Performance of ConnectWise PSA Across Market Features

ConnectWise PSA Likes & Dislikes

Like

Easy to configure, with extensive AI-driven assistance benefiting from CW's widespread adoption and large knowledge base.

Like

Easy to configure, with extensive AI-driven assistance benefiting from CW's widespread adoption and large knowledge base.

Like

Easy to configure, with extensive AI-driven assistance benefiting from CW's widespread adoption and large knowledge base.

Dislike

The interface is 1990, poor API, bad feature and poor ecosystem.

Dislike

The interface is 1990, poor API, bad feature and poor ecosystem.

Dislike

The interface is 1990, poor API, bad feature and poor ecosystem.