Overview
Product Information on ConnectWise PSA
Updated 13th October 2025
What is ConnectWise PSA?
ConnectWise PSA Pricing
Overall experience with ConnectWise PSA
DIRECTOR OF IT SERVICES
50M - 250M USD, IT ServicesFAVORABLE
“Integrates External Services Yet Presents Barriers for New and Inexperienced Users”
This tool is cost effective and able to grow with your company.
There are no reviews in this category.
CRITICAL
About Company
Company Description
ConnectWise is a robust software platform designed to assist technology solutions providers (TSPs) in managing their as-a-service business. Originating from a single software solution developed to simplify MSPs' help desk and billing processes, the platform has extended its capabilities in various areas. The company's products now include solutions for business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments. In addition to these, ConnectWise also provides integrations with numerous essential vendors, thereby creating an efficient platform for The IT Nation.
Company Details
Company type
Private
Year Founded
1982
Head office location
Tampa, United States
Number of employees
1001 - 5000
Website
Do You Manage Peer Insights at ConnectWise?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Top ConnectWise PSA Alternatives
Peer Discussions
ConnectWise PSA Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- DIRECTOR OF IT SERVICES50M-1B USDIT ServicesReview Source
Integrates External Services Yet Presents Barriers for New and Inexperienced Users
This tool is cost effective and able to grow with your company. - PARTNER<50M USDIT ServicesReview Source
Highly Flexible PSA Platform
CW PSA is a highly flexible proffesional services automation platform that can be tailored to your organization's specific needs, allowing the system to adopt to your business - not the other way around. - System Administrator<50M USDIT ServicesReview Source
It is not just a ticketting system, its a whole environment
It works pretty well for our organisation and we are using this as our core application for our services - REMOTE SUPPORT ENGINEER<50M USDIT ServicesReview Source
ConnectWise PSA Offers Streamlined Workflow But Interface and Mobile Experience Need Work
Our overall experience with ConnectWise PSA has been very positive and promising. It has streamlined the way we manage tickets, projects and client communication. The platform helps us stay organized and ensures nothing slips through cracks. While there is a bit of a learning curve in the beginning, once the team got used to it, it became very easier to manage daily operations. The automation features and integrations with other tools have been especially helpful in saving time. - IT ASSOCIATE<50M USDTelecommunicationReview Source
ConnectWise PSA - easy to learn, hard to master.
ConnectWise's PSA is a powerful tool, no doubt about that, but it is, however, difficult to master. Initial setup will take a while to get all the customer details entered and correctly linked together and your various fields created, along with options such as Boards, Statuses, Types, Subtypes and Items, but once these are created the software is very usable.
Showing Result 1-5 of 7
Recommended Gartner Insights
This service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.
