Conviva

We have had a very positive experience with Conviva, mainly due to their top-notch customer service and advanced stream video data analysis. The platform has revolutionized our ability to monitor and understand streaming metrics, providing real-time insights that are critical to quickly troubleshooting and making strategic decisions. What stands out in Conviva's proactive service, including thorough training and frequent briefings, as well as direct assistance in setting up our dashboards during the busy run-up period, which has significantly improved our readiness. We are especially impressed by their openness to user opinions. When we mentioned our difficulties with monitoring multiple streams and the lack of flexible settings, Conviva team quickly recognized these issues and began working on possible improvements, including temporary solutions to alleviate our challenges in the meantime. While the Conviva platform was essential for quickly identifying and resolving issues post-launch and deepening our insights with features like ECO for customized reporting, there is still a need for more flexibility in how we manage event durations. Despite this. Conviva's ongoing commitment to improving its services makes it a key partner in our media operations. The level of support they provide is extraordinary and fosters a true collaboration and beneficial relationship.