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  3. ThousandEyes
Logo of ThousandEyes

ThousandEyes

byCisco Systems
in
4.6
Market Presence: Digital Experience Monitoring, UCaaS Monitoring

Overview

Product Information on ThousandEyes

Updated 23rd January 2023

What is ThousandEyes?

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, SaaS availability and other sources, while measuring web page load times and other key performance indicators.

ThousandEyes Pricing

ThousandEyes Product Images

Aggregate end user experience
Aggregate end user experience
Dashboard to monitor end users
Dashboard to monitor end users

Overall experience with ThousandEyes

IT Associate
10B - 30B USD, Consumer Goods
FAVORABLE

“TE helps understanding whats going on on your network.”

5.0
Feb 10, 2026
We have a close relationship with Cisco/TE account team, we are getting regular updates from them, and TE itself is expanding its capabilities (AI assistant, SDWAN integration, public cloud agents, etc)
ANALYTICS MANAGER
250M - 500M USD, Media
CRITICAL

“ThousandEyes: Navigating Challenges and Enhancing Global User Experience”

3.0
Jan 6, 2025
ThousandEyes is useful in providing granular visibility into network paths, application performance and user experience and is helpful in identifying bottlenecks. The learning curve is steep and the advanced customization and reporting needed more expertise and training from my end.

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About ThousandEyes
Reviewer Insights for: ThousandEyes
Deciding Factors: ThousandEyes Vs. Market Average
Performance of ThousandEyes Across Market Features

ThousandEyes Likes & Dislikes

Like

AI Assistant, as it helped reducing troubleshooting time and with fact findings.

Like

It quickly isolates and identifies issues to reduce troubleshooting time. It is also critical for companies with a global presence- testing user experience across geographies is easy. The notofications are tailored and the priority issues are tagged as critical. They also have predictive analytics to prevent potential issues before escalation.

Like

End to end visibility, integration with Cisco Ecosystem, New build in AI function

Dislike

The way how TE determines packet-loss numbers and it doesnt tell me at which hop packet loss happens. This should be an easy activity for TE.

Dislike

Advanced features required multiple dedicated training rounds for me. Customisation is a challenge- if you want to go beyond the pre-defined templates, it attracts commercials. There are many cases of false alarms- alerts for non-critical issues. Also, there is a reliance on physical probes which adds to operational costs

Dislike

Pricing and licensing is the downside of this product, mainly.

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Peer Discussions

ThousandEyes Reviews and Ratings

4.6

(121 Ratings)

Rating Distribution

5 Star
63%
4 Star
35%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Associate
    10B+ USD
    Consumer Goods
    Review Source

    TE helps understanding whats going on on your network.

    5.0
    Feb 10, 2026
    We have a close relationship with Cisco/TE account team, we are getting regular updates from them, and TE itself is expanding its capabilities (AI assistant, SDWAN integration, public cloud agents, etc)
  • Director of IT
    10B+ USD
    Consumer Goods
    Review Source

    Comprehensive Network Visibility Enhances Troubleshooting but Pricing Raises Concerns

    5.0
    Feb 10, 2026
    Solid network intelligence platform helping us to gain end to end visibility into the netwotk. Very useful on complex troubleshooting as well.
  • IT Associate
    10B+ USD
    Energy and Utilities
    Review Source

    Global BGP Event Insights Highlighted With Clear Graphics And Affordable Price Point

    5.0
    Feb 11, 2026
    Amazing insights into global BGP Events, very nice graphics as well
  • IT Security & Risk Management Associate
    10B+ USD
    Manufacturing
    Review Source

    Very good product and really helpfull

    5.0
    Feb 11, 2026
    Easy implementation and good outcome results, it is a intuitive solution and gives you detailed information
  • IT Associate
    <50M USD
    Insurance (except health)
    Review Source

    Easy Deployment and Design Appreciated, Price Point Raises Concerns Among Users

    5.0
    Feb 9, 2026
    it provide us with crutial information about our network. The deploymend is very easy. It helped us to solve many network problems and saved us time.
...
Showing Result 1-5 of 144

Recommended Gartner Research

  • Critical Capabilities for Digital Experience Monitoring
  • Magic Quadrant for Digital Experience Monitoring

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