Overview
Product Information on Conviva
What is Conviva?
Conviva Pricing
Overall experience with Conviva
“Conviva: Essential video monitoring with unmatched support and deep streaming insights. ”
“Supportive Conviva Team Assists Through Complex Integration Process”
About Company
Company Description
Conviva is the intelligence platform for digital businesses, turning every consumer interaction into outcome-based intelligence - linking engagement patterns across apps, websites, and AI agents to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology, the Conviva Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Conviva
Deciding Factors: Conviva Vs. Market Average
Performance of Conviva Across Market Features
Conviva Likes & Dislikes
- Conviva's team is incredibly engaged and supportive, consistently providing personalized training and staying involved with regular updates to ensure we fully leverage their tools - The platform offers in-depth, real-time analytics for live streaming, along with specialized features like ECO for customized reporting, allowing us to adjust data analysis to meet our unique requirements. - They are dedicated to thoroughly understanding and addressing issues, giving hands-on support during essential operational phases, which was crucial for the success of our project.
From a developer standpoint, I like that Conviva provides a wide array of data points. I don't need to integrate a bunch of different frameworks and code bases to provide a variety of data to our analytics team.
Echo and Video analysis reports that focus a lot on user journeys along with deep analysis of video streaming performance on our platforms. This will help us identify the current product challenges that can be handled and resolved in a better way
While Conviva offers powerful tools, their current time range options for monitoring live events are too restrictive. We would like to be able to get statistics from the start of the event and throughout the entire duration of the event, as opposed to just last 10 minutes. Introducing more flexible event duration settings would greatly increase our operational efficiency.
1. Integration is not plug and play. There are a few steps needed before it will track properly. 2. Touchstone has a few bugs that have caused confusion during development and our internal QA. 3. The documentation is extensive, but can be confusing at times.
Nothing so far, the team has already set up onboarding sessions with us and introduced Conviva tools and features to help us perform better in terms of video analysis and User experience. For non-tech members they might face some challenges reading and dealing with all the filters and dashboards that conviva supports.
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Conviva Reviews and Ratings
- DIRECTOR OF TECHNOLOGY1B-10B USDMediaReview Source
Conviva: Essential video monitoring with unmatched support and deep streaming insights.
We have had a very positive experience with Conviva, mainly due to their top-notch customer service and advanced stream video data analysis. The platform has revolutionized our ability to monitor and understand streaming metrics, providing real-time insights that are critical to quickly troubleshooting and making strategic decisions. What stands out in Conviva's proactive service, including thorough training and frequent briefings, as well as direct assistance in setting up our dashboards during the busy run-up period, which has significantly improved our readiness. We are especially impressed by their openness to user opinions. When we mentioned our difficulties with monitoring multiple streams and the lack of flexible settings, Conviva team quickly recognized these issues and began working on possible improvements, including temporary solutions to alleviate our challenges in the meantime. While the Conviva platform was essential for quickly identifying and resolving issues post-launch and deepening our insights with features like ECO for customized reporting, there is still a need for more flexibility in how we manage event durations. Despite this. Conviva's ongoing commitment to improving its services makes it a key partner in our media operations. The level of support they provide is extraordinary and fosters a true collaboration and beneficial relationship. - DIRECTOR OF PRODUCT<50M USDSoftwareReview Source
Effective Team Guidance for Product Onboarding, Echo and video analysis reports
Professional team, always follow up and they made sure we are using the product properly. the team also helped with the onboarding sessions to help us know the capabilities of the product. not also to forget the capabilities of the tool that will help us a lot in terms of taking the right decisions when it comes to enhance user experience and video performance. - Lead EngineerGov't/PS/EdEducationReview Source
Monitoring Tool Enhances Video Play Experience
The product has a good capability of monitoring the video playing experience of the end users and with it, it becomes more flexible to find areas of improvement to make the experience more seamless for the customers. - Principal Product Manager50M-1B USDMediaReview Source
Solving Issues and Optimizing Outputs with Conviva
As a Product Manager, I found Conviva to be invaluable in providing real-time insights into user engagement and system performance. It helps a lot with issue resolution, optimization, as well as editorial and product decisions. The support team is responsive and helpful. - Product Owner<50M USDMediaReview Source
Great product, needs longer data retention in the dashboard.
Great support by the team from the contract negotiation phase to regular ongoing needs.