Working with Coveo has been a very positive experience. The implementation done by our external implementation partner was overall smooth and well supported by their professional services team. Onboarding and getting acquainted with the platform was easy both with their internal training platform and the customer success team, looking to continually help us upskill and find ways to get more value from the platform - even to today. The product is robust, simple to operate as a business user, with good embedded analytics. Coveo's product roadmap looks ambitious, with AI at the forefront to redefine B2B search. Overall, the Coveo organization feels like a very human and trusted partner - innovative, responsive and genuinley invested in our long term success.

It really moved the needle in terms of time saved for our support teams as the products they support are very complex technically, and it was sometimes complicated to make sense of our dense internal documentation, with sometimes out-dated content. Almost every function within the platform is accessible via API which is very exciting as most of our team has a strong engineering focus. Good interface, with clear layout. The vendor was reactive during the RFI process.