Overview
Product Information on Coveo AI‑Relevance Platform
Updated 13th October 2025
What is Coveo AI‑Relevance Platform?
Coveo AI‑Relevance Platform Pricing
Overall experience with Coveo AI‑Relevance Platform
Manager, Customer Service and Support
3B - 10B USD, TelecommunicationFAVORABLE
“Continuous solution improvement through weekly check-ins and responsive support team”
OPERATIONS MANAGER
1B - 3B USD, IT ServicesCRITICAL
“Improved Support Team Efficiency Through API Access and Personalized Platform Experience”
About Company
Company Description
Coveo is focused on personalizing digital experiences across numerous business interactions by utilizing unified search, analytics, and machine learning. Its primary offering facilitates effortless and efficient operations for platforms such as websites, ecommerce, contact centers and intranets. The company is committed to delivering relevant information as well as recommendations and is partnered with some of the global enterprise technology players. It has more than 1,500 activations, catering to various industries across mid-to-large sized global organizations.
Company Details
Company type
Public
Year Founded
2005
Head office location
Quebec City, Canada
Number of employees
501 - 1000
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
Coveo AI‑Relevance Platform Reviews and Ratings
- Manager, Customer Service and Support1B-10B USDTelecommunicationReview Source
Continuous solution improvement through weekly check-ins and responsive support team
Overall, our experience with Coveo has been truly great, both in terms of the product and the people behind it. During our vendor selection process, we experienced an open and honest dialogue about product capabilities and our feature requirements. The Coveo team then delivered strong support in architecture mapping and customization to meet our wants and needs. Today, Coveo is integrated as our public search hub for support needs, and users (customers and support agents) benefit from our entire public knowledge base being searchable and served in one place. Our weekly check-ins with the Coveo team give us the opportunity to continuously improve the solution, and the Customer Support & Success Team is always available to provide support on ad hoc maintenance or operations challenges requiring immediate attention.
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