Overview
Product Information on Coveo AI‑Relevance Platform
What is Coveo AI‑Relevance Platform?
Coveo AI‑Relevance Platform Pricing
Overall experience with Coveo AI‑Relevance Platform
“Robust platform to drive best-in-class personalized search and commerce experiences”
“Improved Support Team Efficiency Through API Access and Personalized Platform Experience”
About Company
Company Description
Coveo is focused on personalizing digital experiences across numerous business interactions by utilizing unified search, analytics, and machine learning. Its primary offering facilitates effortless and efficient operations for platforms such as websites, ecommerce, contact centers and intranets. The company is committed to delivering relevant information as well as recommendations and is partnered with some of the global enterprise technology players. It has more than 1,500 activations, catering to various industries across mid-to-large sized global organizations.
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Coveo AI‑Relevance Platform Likes & Dislikes
1) The ability to connect a wide range of product and document sources to the Coveo index, with many out of box connectors, including to our Commerce engine, which facilitated implementation time and effort. 2) The product is very complete which allows to develop many use cases in the realm of AI search, commerce, service and personalization experiences 3) From a running and operational side as a business user, the independence to drive resuts to the search, listing pages and recommendations without the need of technical intervention. This agility is key as we need to adapt to product lifecycle changes or when there is feedback from product management, customer service, and other.
Personalized experience at the individual level across all of our Technical Solutions team as Coveo consumes multiple signals along with the query entered in the system (such as products owned, browser locale, authenticated or anonymous).
The team at Coveo is fantastic to work with, they are knowledgeable, listen to feedback and help solve complicated problems. The ability to know that our content security needs are in great hands as we need to deliver both public and secure information to our users. The CRGA product is a huge win for our organizations to help deliver relevant answers to user questions and increases efficiency in deflecting support cases.
It is a product built for enterprise search and therefore implementation can be non trivial for first time technical users on the platform. In terms of connecting to own datalake instance for data visualization, has been hard as not using the same cloud provider.
Initial ingestion of content led to quite a few rate-error limits despite Coveo's assurance of capping their API consumption. Little Co-Pilot features for our agents (such as text enhancement, summarization Does flag documentation gap in a dedicated tab, it has to somewhat be accessed through various reporting
The way the contracts are structured is opaque and there's no option for enterprise licensing to get away from the consumption model. With the new Gen AI SKU's, the limitations on both the consumption model and volume of content allowed to be vectorized make scaling a concern after the initial rollout. Requires amending the contract if things go well. The CRGA product is great but the prompting in the models that they leverage are a black box to the customer so we are forced into feedback loop cycles to make improvements.
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Coveo AI‑Relevance Platform Reviews and Ratings
- Group Product Manager10B+ USDManufacturingReview Source
Robust platform to drive best-in-class personalized search and commerce experiences
Working with Coveo has been a very positive experience. The implementation done by our external implementation partner was overall smooth and well supported by their professional services team. Onboarding and getting acquainted with the platform was easy both with their internal training platform and the customer success team, looking to continually help us upskill and find ways to get more value from the platform - even to today. The product is robust, simple to operate as a business user, with good embedded analytics. Coveo's product roadmap looks ambitious, with AI at the forefront to redefine B2B search. Overall, the Coveo organization feels like a very human and trusted partner - innovative, responsive and genuinley invested in our long term success. - IT Manager10B+ USDHardwareReview Source
Coveo provides and enterprise level AI and relevance platform but licensing model is challenging
Coveo has amazing capabilities that have helped us deliver relevancy at scale to many different customer needs. Their teams as incredibly supportive and helpful in enhancing out experience across different audiences. - OPERATIONS MANAGER1B-10B USDIT ServicesReview Source
Improved Support Team Efficiency Through API Access and Personalized Platform Experience
It really moved the needle in terms of time saved for our support teams as the products they support are very complex technically, and it was sometimes complicated to make sense of our dense internal documentation, with sometimes out-dated content. Almost every function within the platform is accessible via API which is very exciting as most of our team has a strong engineering focus. Good interface, with clear layout. The vendor was reactive during the RFI process. - Technical Support Escalations1B-10B USDSoftwareReview Source
Effective Filtering Crucial for Managing Vast Data Within Coveo Search Implementation
Facing extreme growth as a company, with several years of products and several acquisitions along the way, we had to find a way to make searching this information easier. Coveo is our dream come true for this. - OPERATIONS MANAGER10B+ USDIT ServicesReview Source
Coveo Tool Enhances eCommerce Platform With Real-Time Relevance and Flexibility
From the very beginning, working with the Coveo representative has been a great experience. We've been always advised the bes t possible solutions, receive support and answer to all of the difficult questions. The Coveo tool has added significant value to our eCommerce platform, which continues to grow as our knowledge and usage of the tool expand.