Overview
Product Information on Coveo AI‑Relevance Platform
What is Coveo AI‑Relevance Platform?
Coveo AI‑Relevance Platform Pricing
Overall experience with Coveo AI‑Relevance Platform
“Coveo's Performance Boosts Admin Console Efficiency”
“Improved Support Team Efficiency Through API Access and Personalized Platform Experience”
About Company
Company Description
Coveo is focused on personalizing digital experiences across numerous business interactions by utilizing unified search, analytics, and machine learning. Its primary offering facilitates effortless and efficient operations for platforms such as websites, ecommerce, contact centers and intranets. The company is committed to delivering relevant information as well as recommendations and is partnered with some of the global enterprise technology players. It has more than 1,500 activations, catering to various industries across mid-to-large sized global organizations.
Company Details
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Reviewer Insights for: Coveo AI‑Relevance Platform
Performance of Coveo AI‑Relevance Platform Across Market Features
Coveo AI‑Relevance Platform Likes & Dislikes
Intuitive admin console UI makes it easy to improve query performance and boost/decay content as required. Automated relevance tuning means manual intervention is limited. New generative AI answering feature.
Personalized experience at the individual level across all of our Technical Solutions team as Coveo consumes multiple signals along with the query entered in the system (such as products owned, browser locale, authenticated or anonymous).
Support and Documentation Ease of use ML models
Features are deprecated with little communication, often when we go to look for solutions we discover that the best/easiest way to fix an issue has recently been deprecated or Coveo are planning to deprecate it. This should be resolved when we migrate away from using JSUI.
Initial ingestion of content led to quite a few rate-error limits despite Coveo's assurance of capping their API consumption. Little Co-Pilot features for our agents (such as text enhancement, summarization Does flag documentation gap in a dedicated tab, it has to somewhat be accessed through various reporting
While they are great at commerce and support, I think they could improve on the technical documentation use cases and user journey.
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Coveo AI‑Relevance Platform Reviews and Ratings
- OPERATIONS MANAGER1B-10B USDIT ServicesReview Source
Improved Support Team Efficiency Through API Access and Personalized Platform Experience
It really moved the needle in terms of time saved for our support teams as the products they support are very complex technically, and it was sometimes complicated to make sense of our dense internal documentation, with sometimes out-dated content. Almost every function within the platform is accessible via API which is very exciting as most of our team has a strong engineering focus. Good interface, with clear layout. The vendor was reactive during the RFI process. - Team Lead - Web DeliveryGov't/PS/EdGovernmentReview Source
Coveo's Performance Boosts Admin Console Efficiency
We're very happy with the performance of Coveo. The support relationship has strengthened in the ANZ region over time and we're excited about the new features being offered. - Content Engineer50M-1B USDSoftwareReview Source
Great support
Coveo's documentation and support is outstanding. The documentation is regularly updated and the support team is great to work with. They provide timely responses and are great communicators. - Head of Service Operations50M-1B USDTelecommunicationReview Source
Experience and Outcome: A Deep Dive into Product Accuracy
Great experience and result and this internally with our team and externally with our partner and customers - VP, Learning and Community1B-10B USDSoftwareReview Source
Transforming Search with Coveo's Advanced Machine Learning Models
Coveo provides a robust and highly competitive product. Coveo's professional services team members are knowledgeable and partnering. Unfortunately, we've had quite a bit of turnover with our account team at Coveo.