Overview
Product Information on Coveo AI‑Relevance Platform
What is Coveo AI‑Relevance Platform?
Coveo AI‑Relevance Platform Pricing
Overall experience with Coveo AI‑Relevance Platform
“Robust platform to drive best-in-class personalized search and commerce experiences”
“Good product, but not the most intuitive.”
About Company
Company Description
Coveo is focused on personalizing digital experiences across numerous business interactions by utilizing unified search, analytics, and machine learning. Its primary offering facilitates effortless and efficient operations for platforms such as websites, ecommerce, contact centers and intranets. The company is committed to delivering relevant information as well as recommendations and is partnered with some of the global enterprise technology players. It has more than 1,500 activations, catering to various industries across mid-to-large sized global organizations.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Coveo AI‑Relevance Platform
Reviewer Insights for: Coveo AI‑Relevance Platform
Deciding Factors: Coveo AI‑Relevance Platform Vs. Market Average
Performance of Coveo AI‑Relevance Platform Across Market Features
Coveo AI‑Relevance Platform Likes & Dislikes
1) The ability to connect a wide range of product and document sources to the Coveo index, with many out of box connectors, including to our Commerce engine, which facilitated implementation time and effort. 2) The product is very complete which allows to develop many use cases in the realm of AI search, commerce, service and personalization experiences 3) From a running and operational side as a business user, the independence to drive resuts to the search, listing pages and recommendations without the need of technical intervention. This agility is key as we need to adapt to product lifecycle changes or when there is feedback from product management, customer service, and other.
Personalization, the amount of different features that are available, and the customer service
The team at Coveo is fantastic to work with, they are knowledgeable, listen to feedback and help solve complicated problems. The ability to know that our content security needs are in great hands as we need to deliver both public and secure information to our users. The CRGA product is a huge win for our organizations to help deliver relevant answers to user questions and increases efficiency in deflecting support cases.
It is a product built for enterprise search and therefore implementation can be non trivial for first time technical users on the platform. In terms of connecting to own datalake instance for data visualization, has been hard as not using the same cloud provider.
No test environment for running mock reports or working on displays.
The way the contracts are structured is opaque and there's no option for enterprise licensing to get away from the consumption model. With the new Gen AI SKU's, the limitations on both the consumption model and volume of content allowed to be vectorized make scaling a concern after the initial rollout. Requires amending the contract if things go well. The CRGA product is great but the prompting in the models that they leverage are a black box to the customer so we are forced into feedback loop cycles to make improvements.
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Peer Discussions
Coveo AI‑Relevance Platform Reviews and Ratings
- Group Product Manager10B+ USDManufacturingReview Source
Robust platform to drive best-in-class personalized search and commerce experiences
Working with Coveo has been a very positive experience. The implementation done by our external implementation partner was overall smooth and well supported by their professional services team. Onboarding and getting acquainted with the platform was easy both with their internal training platform and the customer success team, looking to continually help us upskill and find ways to get more value from the platform - even to today. The product is robust, simple to operate as a business user, with good embedded analytics. Coveo's product roadmap looks ambitious, with AI at the forefront to redefine B2B search. Overall, the Coveo organization feels like a very human and trusted partner - innovative, responsive and genuinley invested in our long term success. - IT Manager10B+ USDHardwareReview Source
Coveo provides and enterprise level AI and relevance platform but licensing model is challenging
Coveo has amazing capabilities that have helped us deliver relevancy at scale to many different customer needs. Their teams as incredibly supportive and helpful in enhancing out experience across different audiences. - OPERATIONS MANAGER10B+ USDIT ServicesReview Source
Coveo Tool Enhances eCommerce Platform With Real-Time Relevance and Flexibility
From the very beginning, working with the Coveo representative has been a great experience. We've been always advised the bes t possible solutions, receive support and answer to all of the difficult questions. The Coveo tool has added significant value to our eCommerce platform, which continues to grow as our knowledge and usage of the tool expand. - Manager1B-10B USDConsumer GoodsReview Source
CSE AI Search Function Implementation Leads to Noticeable Content Gap Reduction
Upon implementing the CSE AI search function, our content gap has reduced by 14%. The team is great to work with and we are looking forward to the enhanced reporting capabilities. - Director of Product10B+ USDHealthcare and BiotechReview Source
Coveo partners with clients for success.
Coveo is more than a solution provider. Coveo is a partner who engages closely with their clients to ensure value is maximized. They meet regularly with our team and work together to improve value.