• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. CrashPlan
Logo of CrashPlan

CrashPlan

byCrashPlan
in
4.4
Market Presence: Backup as a Service, Backup and Data Protection Platforms

Overview

Product Information on CrashPlan

Updated 13th October 2025

What is CrashPlan?

CrashPlan is a software designed for continuous backup and data protection. It enables automatic and secure backup of business data across endpoints, supporting diverse operating systems including Windows, macOS, and Linux. The software offers features such as file versioning, incremental backups, and data restoration, ensuring that files can be recovered in case of accidental deletion, hardware failure, or ransomware attacks. CrashPlan utilizes encryption during data transfer and storage to safeguard information, and provides configurable settings for retention policies and storage locations. It addresses business requirements for persistent data accessibility and compliance by allowing administrators central control over backup schedules and user permissions. By focusing on endpoint backup, CrashPlan helps organizations maintain data continuity, minimize risk of data loss, and support data governance practices.

CrashPlan Pricing

CrashPlan software follows a subscription-based pricing model with different plans based on storage needs and number of devices. Pricing is typically calculated per device per month or annually with options for individuals and businesses. The plans include unlimited storage for specific use cases, and additional features and support may vary by tier.

Overall experience with CrashPlan

IT Associate
Gov't/PS/ED 5,000 - 50,000 Employees, Education
FAVORABLE

“Positive Design and Reliability, Issues Noted for Large Data and Multi-User Devices”

5.0
Jan 16, 2026
Excellent reliability and ease of use, outstanding customer relations and tech support team.
IT Manager
50M - 250M USD, Media
CRITICAL

“Seriously watch what you're buying into”

1.0
Feb 8, 2023
Crashplan use to be fast and reliable, but since Incydr took over it is at least 50 times slower.

About Company

Company Description

Updated 2nd September 2025

CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. A unified backup and recovery platform—tailored to your business, the CrashPlan Data Resilience Platform provides cost-effective storage solutions, comprehensive security, built-in compliance, and precise recovery for SaaS, endpoints and servers.

Company Details

Updated 2nd September 2025
Company type
Private
Year Founded
2022
Head office location
Minneapolis, United States
Number of employees
201 - 500
Website
https://www.crashplan.com/

Do You Manage Peer Insights at CrashPlan?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: CrashPlan
Deciding Factors: CrashPlan Vs. Market Average
Performance of CrashPlan Across Market Features

CrashPlan Likes & Dislikes

Like

- Excellent UI design - Excellent reliability - Pretty much every setting can be tweaked and adjusted.

Like

There's nothing left to like about it, it simply doesn't meet the requirements of being a SAFE secure backup system.

Like

1. Highly reliable and continuous backups 2. Strong security features 3. Flexible backup policies 4. Solid performance and stability

Dislike

- No good solution for shared/multi-user computers - Default settings are too resource-intensive for older computers - Customers with many gigabytes of data wind up in an endless loop of pre-backup scanning and can fail to ever get a full backup.

Dislike

The literally threw away our historical backups despite complaints both before and after they did it.

Dislike

That I used it to backup headless NAS servers and the possibiity of that dissapeared. I can only used it if it's a business, but I used to use it as a personal backup option also. Administrative interface feels outdated Restore workflows, while reliable can be slower than expected

Top CrashPlan Alternatives

Logo of Veeam Data Platform
1. Veeam Data Platform
4.6
(1785 Ratings)
Logo of Druva Data Security Cloud
2. Druva Data Security Cloud
4.9
(915 Ratings)
Logo of Cohesity DataProtect
3. Cohesity DataProtect
4.7
(876 Ratings)
View All Alternatives

Peer Discussions

CrashPlan Reviews and Ratings

4.4

(185 Ratings)

Rating Distribution

5 Star
66%
4 Star
30%
3 Star
2%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Associate
    Gov't/PS/Ed
    Education
    Review Source

    Positive Design and Reliability, Issues Noted for Large Data and Multi-User Devices

    5.0
    Jan 16, 2026
    Excellent reliability and ease of use, outstanding customer relations and tech support team.
  • Head Of Talent Fulfillment
    50M-1B USD
    Software
    Review Source

    Crashplan Delivers Reliability and Security Despite Outdated Interface and Slower Restores

    4.0
    Jan 29, 2026
    Crashplan has been a reliable and consistent backup solution for our organization. It provides strong data protection, predictable performance, and peace of mind, even though some areas off usability and reporting could be improved
  • IT Manager
    50M-1B USD
    Media
    Review Source

    Seriously watch what you're buying into

    1.0
    Feb 8, 2023
    Crashplan use to be fast and reliable, but since Incydr took over it is at least 50 times slower.
  • NETWORK ADMINISTRATOR
    <50M USD
    Healthcare and Biotech
    Review Source

    CrashPlan saves the bacon

    5.0
    Jan 18, 2023
    Crashplan was easy to install, configure and implement. The fact that we have it as a set it and forget it type situation makes life easy.
  • Director, Network and Systems Services
    50M-1B USD
    Education
    Review Source

    Great product, easy to use, Great support.

    5.0
    Nov 1, 2021
    We have a relatively small deployment of CrashPlan Cloud. (Unfortunately, we don't offer the service to ALL of our users.) The service has been excellent for our needs. Support has been great and sales have been very responsive and easy to work with.
...
Showing Result 1-5 of 185

Recommended Gartner Research

  • Market Guide for Backup as a Service

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.