• HOME
  • CATEGORIES

    • CATEGORIES

    • Application Development

      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • View All
    • Artificial Intelligence

      • AI Code Assistants (Transitioning to AI Coding Agents)
      • Generative AI Knowledge Management Apps/General Productivity
      • AI Application Development Platforms
      • Conversational AI Platforms
      • Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management)
      • View All
    • Cloud Computing

      • Backup and Data Protection Platforms
      • Cloud Database Management Systems
      • Strategic Cloud Platform Services
      • Server Virtualization (Transitioning to Server Virtualization Platforms)
      • Hybrid Cloud Storage
      • View All
    • Customer Relationship Management

      • Contact Center as a Service
      • CRM Customer Engagement Center
      • Digital Experience Platforms
      • Web Content Management
      • Field Service Management
      • View All
    • Data and Analytics

      • Analytics and Business Intelligence Platforms
      • Data Science and Machine Learning Platforms (Transitioning to AI Platforms For Data Science and Machine Learning)
      • Data Integration Tools
      • Process Mining Platforms (Transitioning to Process Intelligence Platforms)
      • Metadata Management Solutions
      • View All
    • Education

      • Manager and Leadership Training
      • Corporate Learning Technologies
      • eLearning Authoring Tools
      • Higher Education Student Information System Software as a Service (Transitioning to Higher Education SaaS Student Information Systems)
      • Digital Learning Content Providers
      • View All
    • Enterprise Networking and Communications

      • Unified Communications as a Service
      • Global WAN Services
      • Edge Distribution Platforms
      • Intranet Packaged Solutions
      • SD-WAN
      • View All
    • Finance

      • Expense Management Software
      • Financial Close and Consolidation Solutions
      • Financial Planning Software
      • Cloud Financial Management Tools
      • Accounts Payable Applications
      • View All
    • Healthcare and Life Sciences

      • Medical Device Security Solutions (Transitioning to Medical Device Risk Management Platforms)
      • Health Navigation Solutions
      • Claim Editor Software
      • Revenue Cycle Management Software (Transitioning to Revenue Cycle Management Solutions)
      • Digital Health Platforms (Transitioning to Healthcare Provider Industry Cloud Platforms)
      • View All
    • Human Resources

      • Employee Recognition and Reward Systems
      • Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)
      • Digital Employee Experience Management Tools
      • Talent Acquisition (Recruiting) Suites
      • Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
      • View All
    • IT Infrastructure and IoT

      • Enterprise Wired and Wireless LAN Infrastructure (Transitioning to Enterprise Wired and Wireless LAN)
      • IT Service Management Platforms
      • Endpoint Management Tools
      • Container Management
      • Infrastructure Monitoring Tools
      • View All
    • IT Security

      • Endpoint Protection Platforms
      • Email Security
      • Managed Detection and Response
      • Security Information and Event Management
      • Identity Governance and Administration
      • View All
    • Legal

      • Contract Life Cycle Management
      • Electronic Signature
      • Governance, Risk and Compliance Tools, Assurance Leaders
      • Compliance Monitoring Solutions
      • Corporate Governance Services
      • View All
    • Manufacturing

      • Enterprise Asset Management Software
      • Manufacturing Execution Systems
      • Global Industrial IoT Platforms
      • PLM Software in Discrete Manufacturing Industries
      • Computer-Aided Design (CAD) Software
      • View All
    • Marketing

      • Video Editing Software
      • Email Marketing
      • Multichannel Marketing Hubs
      • Voice of the Customer Platforms
      • Customer Data Platforms
      • View All
    • Productivity and Collaboration

      • Document Management
      • Collaborative Work Management
      • Visual Collaboration Applications
      • Knowledge Management (KM) Software
      • Adaptive Project Management and Reporting
      • View All
    • Public Sector and Government

      • Government ERP Solutions
      • Government Budgeting and Planning Solution
      • Cloud-Based ERP for U.S. Local Government
      • Citizen Service Delivery
      • Government Contracting Software
      • View All
    • Retail

      • Digital Commerce
      • Digital Commerce Payment Vendors (Transitioning to Digital Commerce Payment Platforms)
      • Retail Workforce Management Applications (Transitioning to Retail Workforce Management Technology)
      • Retail Assortment Management Applications: Long Life Cycle Products
      • Digital Shelf Analytics
      • View All
    • Sales

      • Revenue Enablement Platforms
      • Configure, Price and Quote Applications
      • Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
      • Revenue Intelligence (Transitioning to Revenue Action Orchestration)
      • Sales Performance Management
      • View All
    • Supply Chain Management

      • Supply Chain Planning Solutions
      • Transportation Management Systems
      • Real-Time Transportation Visibility Platforms
      • Warehouse Management Systems
      • Supply Chain Strategy, Planning and Operations Consulting
      • View All
    • Utilities

      • Geospatial Information Systems for Energy and Utilities
      • Mobile Workforce Management Software for Utilities (Transitioning to Mobile Workforce Management Solutions for Power and Utilities)
      • Energy Management and Optimization Systems
      • Energy Trading and Risk Management
      • Advanced Distribution Management Systems
      • View All
    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

      • Application Development
      • Artificial Intelligence
      • Cloud Computing
      • Customer Relationship Management
      • Data and Analytics
      • Education
      • Enterprise Networking and Communications
      • Finance
      • Healthcare and Life Sciences
      • Human Resources
      • IT Infrastructure and IoT
      • IT Security
      • Legal
      • Manufacturing
      • Marketing
      • Productivity and Collaboration
      • Public Sector and Government
      • Retail
      • Sales
      • Supply Chain Management
      • Utilities
      Browse All Categories

      Application Development

      69 markets
      • Observability Platforms
      • Integrated Development Environment (IDE) Software
      • Enterprise Agile Planning Tools
      • Integration Platform as a Service
      • AI-Augmented Software Testing Tools
      • API Management
      • Enterprise Low-Code Application Platforms
      • Robotic Process Automation
      • Business Process Automation Tools
      • Business Orchestration and Automation Technologies
      • DevOps Platforms (Transitioning to DevSecOps Platforms)
      • Enterprise Architecture Tools
      • Custom Software Development Services
      • Code Review Tools
      • Digital Adoption Platforms
      • Domain Registrars
      • Game Engine Software
      • Website Builders
      • Public Cloud IT Transformation Services (Transitioning to Public Cloud Optimization and Transformation Services)
      • Developer Productivity Insight Platforms
      • API Generation Software
      • AI Agents for Application Developers
      • Feature Management
      • Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)
      • Application Crowdtesting Services
      • Prototyping Software
      • Mobile App Analytics
      • Test Data Management
      • Virtual Reality Development Software
      • Green Software Engineering
      • Application Testing Services, Worldwide (Transitioning to Quality Engineering Services)
      • Application Integration Platforms
      • Event Brokers
      • AI-Augmented Code Modernization Tools
      • Independent Third-Party Software Support of Megavendors
      • Application Development Life Cycle Management (Transitioning to DevOps Platforms)
      • Digital Twin of an Organization Platforms
      • Microsoft 365 Implementation and Support Services
      • BPM-Platform-Based Case Management Frameworks
      • Microsoft Product Support Services
      • Product Roadmapping Tools for Software Engineering
      • AI Agent Development Platforms for Software Engineering
      • Multiexperience Development Platforms
      • Application Composition Platform
      • Application Portfolio Management Tools
      • Internal Developer Portals
      • Load Testing Tools
      • Mobile Development Frameworks
      • Cloud Development Environments
      • B2B Gateway Software
      • SAP S/4HANA Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Blockchain Consulting and Proof-of-Concept Development Services
      • Citizen Application Development Platforms
      • Mobile Application Testing Services
      • Value Stream Management Platforms
      • API and MCP Testing Tools
      • Oracle Cloud Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • SAP Application Services, Worldwide
      • SAP SuccessFactors Service Providers (Transitioning to Cloud ERP Services)
      • Service Mesh
      • Business-Outcome-Driven Enterprise Architecture Consulting (Retired)
      • Oracle Application Services, Worldwide (Transitioning to Cloud ERP Services)
      • Rapid Mobile App Development Tools
      • SAP Selective Test Data Management Tools
      • Augmented Reality Development Software
      • Blockchain as a Service
      • Mobile Application Management (Transitioning to Endpoint Management Tools)
      • Mobile Back-End Services
      • R&D Outsourcing Providers
      View More
  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. CrashPlan
Logo of CrashPlan

CrashPlan

byCrashPlan
in
4.2
Market Presence: Backup as a Service, Backup and Data Protection Platforms

Overview

Product Information on CrashPlan

Updated 13th October 2025

What is CrashPlan?

CrashPlan is a software designed for continuous backup and data protection. It enables automatic and secure backup of business data across endpoints, supporting diverse operating systems including Windows, macOS, and Linux. The software offers features such as file versioning, incremental backups, and data restoration, ensuring that files can be recovered in case of accidental deletion, hardware failure, or ransomware attacks. CrashPlan utilizes encryption during data transfer and storage to safeguard information, and provides configurable settings for retention policies and storage locations. It addresses business requirements for persistent data accessibility and compliance by allowing administrators central control over backup schedules and user permissions. By focusing on endpoint backup, CrashPlan helps organizations maintain data continuity, minimize risk of data loss, and support data governance practices.

CrashPlan Pricing

CrashPlan software follows a subscription-based pricing model with different plans based on storage needs and number of devices. Pricing is typically calculated per device per month or annually with options for individuals and businesses. The plans include unlimited storage for specific use cases, and additional features and support may vary by tier.

Overall experience with CrashPlan

It Specialist
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Invisible Cloud Backups Ease IT Workload, Yet Costs and Restore Times Noted”

4.0
Feb 13, 2026
CrashPlan (formerly Code42) is our endpoint backup solution for all of our staff users. The agent is easy to deploy and works very well for us, all our devices are MacOS. Devices back up to CrashPlan's cloud silently and automatically in the background, and users don't even notice. Great product.
IT Manager
50M - 250M USD, Media
CRITICAL

“Seriously watch what you're buying into”

1.0
Feb 8, 2023
Crashplan use to be fast and reliable, but since Incydr took over it is at least 50 times slower.

About Company

Company Description

Updated 2nd September 2025

CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. A unified backup and recovery platform—tailored to your business, the CrashPlan Data Resilience Platform provides cost-effective storage solutions, comprehensive security, built-in compliance, and precise recovery for SaaS, endpoints and servers.

Company Details

Updated 2nd September 2025
Company type
Private
Year Founded
2022
Head office location
Minneapolis, United States
Number of employees
201 - 500
Website
https://www.crashplan.com/

Do You Manage Peer Insights at CrashPlan?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: CrashPlan
Deciding Factors: CrashPlan Vs. Market Average
Performance of CrashPlan Across Market Features

CrashPlan Likes & Dislikes

Like

Having the entire backup solution in the cloud relieves the burden of having to maintain and manage on-premise backups for general user data, saving money on infrastructure. The process is almost invisible to users, but safeguards their data with minimal effort from the IT team. Restoring backups in the case of a device failure is very straightforward as well.

Like

There's nothing left to like about it, it simply doesn't meet the requirements of being a SAFE secure backup system.

Like

Install, configuration and price

Dislike

Cost is significant in our scenario. Most of our users do not have critical data, so the investment is more for user experience in the event of a device failure than for ensuring business continuity, so the price could be a deterrent. Backup restores are often very time consuming, as the cloud servers often send data at a low bandwidth regardless of your ISP's connection speed.

Dislike

The literally threw away our historical backups despite complaints both before and after they did it.

Dislike

N/a

Top CrashPlan Alternatives

Logo of Acronis Cyber Protect Cloud
1. Acronis Cyber Protect Cloud
4.6
(104 Ratings)
Logo of Druva Data Security Cloud
2. Druva Data Security Cloud
4.9
(104 Ratings)
Logo of AvePoint Confidence Platform
3. AvePoint Confidence Platform
4.6
(80 Ratings)
View All Alternatives

Peer Discussions

CrashPlan Reviews and Ratings

Showing data for 184 ratings and reviews for Backup as a Service market. View all 187 ratings and reviews across markets for a complete picture.

4.2

(184 Ratings)

Rating Distribution

5 Star
66%
4 Star
30%
3 Star
2%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Integration & Deployment

4.6

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • It Specialist
    Gov't/PS/Ed
    Education
    Review Source

    Invisible Cloud Backups Ease IT Workload, Yet Costs and Restore Times Noted

    4.0
    Feb 13, 2026
    CrashPlan (formerly Code42) is our endpoint backup solution for all of our staff users. The agent is easy to deploy and works very well for us, all our devices are MacOS. Devices back up to CrashPlan's cloud silently and automatically in the background, and users don't even notice. Great product.
  • IT Manager
    50M-1B USD
    Media
    Review Source

    Seriously watch what you're buying into

    1.0
    Feb 8, 2023
    Crashplan use to be fast and reliable, but since Incydr took over it is at least 50 times slower.
  • NETWORK ADMINISTRATOR
    <50M USD
    Healthcare and Biotech
    Review Source

    CrashPlan saves the bacon

    5.0
    Jan 18, 2023
    Crashplan was easy to install, configure and implement. The fact that we have it as a set it and forget it type situation makes life easy.
  • Director, Network and Systems Services
    50M-1B USD
    Education
    Review Source

    Great product, easy to use, Great support.

    5.0
    Nov 1, 2021
    We have a relatively small deployment of CrashPlan Cloud. (Unfortunately, we don't offer the service to ALL of our users.) The service has been excellent for our needs. Support has been great and sales have been very responsive and easy to work with.
  • IT Manager
    <50M USD
    Retail
    Review Source

    CrashPlan Pro - Best Cloud Backup and Disaster Recovery Solution

    5.0
    Oct 13, 2021
    Crashplan is a reliable and easy-to-use cloud backup system. It ensures that all our systems are backed up automatically as on the fly.
...
Showing Result 1-5 of 184

Recommended Gartner Insights

  • Market Guide for Backup as a Service

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.