Name: Darktrace / EMAIL
Rating: 4.8 (409 reviews)

Overview

Review Summary

AI Generated Using Real User Reviews

See a synthesized overview of the key takeaways from verified reviews of Darktrace / EMAIL.

Product Information on Darktrace / EMAIL

Updated 13th October 2025

What is Darktrace / EMAIL?

Darktrace EMAIL is a software designed to protect organizations from advanced email threats by utilizing artificial intelligence to detect and respond to malicious emails, phishing attempts, and account takeovers. The software analyzes inbound, outbound, and internal emails to identify unusual patterns and suspicious content, adapting its detection methods based on evolving threats. It integrates with existing email systems and automates responses, helping organizations manage email security risks with minimal disruption to users. Darktrace EMAIL addresses the business problem of protecting sensitive data and communication channels from targeted attacks that bypass traditional security measures, aiming to reduce the threat posed by compromised accounts and malicious attachments.

Overall experience with Darktrace / EMAIL

IT Manager

<50M USD, Miscellaneous

FAVORABLE

“Easy-To-Use Platform Offers Robust Protection”

5.0

Feb 8, 2026

We have been using Darktrace for just about 2 months now, the platform has been brilliant so far and it was picking up things that our old provider was missing. We have a team of people from Darktrace that are helping us with training, issues and questions and so far they have been able to resolve everything. Our users haven't complained about the new service and it's now protecting the company more with the identity module and the dmarc module as well which all tie in together to fully protect the company. The platform itself is brilliant and so easy to use, the mobile app is one of the features that made us go with Darktrace as you can remediate issues straight away if needed as the AI will automatically block or lock users out if it thinks their account is doing something it doesn't usually do etc.

Network and Server Administrator

<50M USD, Banking

CRITICAL

“Harnessing Darktrace's Power: Unmasking the Strengths and Weaknesses”

3.0

Apr 30, 2024

The organization had a Darktrace demo a year before I joined, in which the appliance learned about the environment. Initial experience with support was excellent as Darktrace Sales Team were keen to close deal. The actual technology has brought fantastic value in terms of insight and protection of logical network and mail. However, overall technical support has waned since we have had the service.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Email Security

About Company

Company Description

Darktrace is a Cambridge, UK-based firm concentrating on the mitigation of cyber disruptions globally. The company employs a unique AI technology used by thousands of businesses globally to counteract, identify, react to, and recover from cyber-attacks. With a team of over 2200 people spread over 30 global offices, Darktrace is dedicated to containing the global impacts of cyber threats.

Company Details

Year Founded

2013

Head office location

Cambridge, United Kingdom

Number of employees

1001 - 5000

Annual Revenue

500M-1B USD

Website

https://darktrace.com/

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User Sentiment About Darktrace / EMAIL

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Performance of Darktrace / EMAIL Across Market Features

Darktrace / EMAIL Likes & Dislikes

Platform Mobile App AI modules Reporting Darktrace Support Training Security protection

Darktrace Mail, Threat Visualizer and SaaS Platform have been invaluable and critical to the protection of our business. The ability for the service/appliance to take autonomous actions based on models off the patterns it has learned and what I have set is critical to running our department.

Stability and reliability of the solution. Working easily without the need of several hours to admin it. You CAN do it, but you don't have to. The onboarding is really well guided in step by step workshops over time.

For support tickets we have to chase the team we are working with sometimes

Technical support can only be contacted through the Support Portal. It is nigh impossible to reach someone by phone. In the last two years, issues are rarely 100% resolved by Darktrace.

You can discuss about the price, but if you think about 24/7 network protection and email security on a next level, it is worth to invest.

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<50M USD

Miscellaneous

Review Source

Easy-To-Use Platform Offers Robust Protection

CHIEF INFORMATION OFFICER

50M-1B USD

Manufacturing

The granny, overwatching your street to identify all bad guys - 24/7

Mar 30, 2026

We have been using Darktrace for network protection and also OT protection for several years and see that it works. Many security systems may work, but with Darktrace you see how it interprets behaviour and activities. This ranges from user behaviour, commands in OT up to systems accessing others. It may act sometimes quicker than you expect but at the end of the day it was always an unusual behaviour it prevented - even an admin started it ;-). We trust in the system and it allows us to sleep better as we know that there is "one" on patrol in the network. Email also provides a very powerful extension of our email secruity concept. We tested several systems and it was able to identify always a little better than other solutsion.

Cyber Security Analyst

Energy and Utilities

Behavioral Analysis Enhances Threat Detection but May Flag Legitimate Emails Occasionally

Apr 2, 2026

Darktrace/Email uses behavioral analysis to find the email patterns received/sent by users across the organization. It detects threats, compromises, and phishing emails that could cause inside risks. If the email is highly suspicious, DT will hold the email from reaching users, so that risk will be decreased. This happens when an email contains malicious links or attachments, emails received from spoofed domains, or unusual senders. So that a SOC analyst can analyze the email and take appropriate action. DT should also move the email to Junk or Spam folder if the email does not have much potential risk.

Manager, IT Security and Risk Management

1B-10B USD

Retail

Strong visibility and effective threat detection with Modern security operation

Mar 19, 2026

Vendor efforts to further strengthen cyber security postures and landscape on threat detection, email security and network visibility beyond traditional controls. Early warning, investigation support and situational awareness are crucial in our retail ecosystems.

Director, IT Security and Risk Management

Consumer Goods

Outstanding solution and excellent support

Mar 5, 2026

The outstanding detection capabilities of the solution, even in uncommon languages, have significantly reduced the risk of e-mail business compromise, stolen passwords and other e-mail scams.