We have been using Darktrace for just about 2 months now, the platform has been brilliant so far and it was picking up things that our old provider was missing. We have a team of people from Darktrace that are helping us with training, issues and questions and so far they have been able to resolve everything. Our users haven't complained about the new service and it's now protecting the company more with the identity module and the dmarc module as well which all tie in together to fully protect the company. The platform itself is brilliant and so easy to use, the mobile app is one of the features that made us go with Darktrace as you can remediate issues straight away if needed as the AI will automatically block or lock users out if it thinks their account is doing something it doesn't usually do etc.

The organization had a Darktrace demo a year before I joined, in which the appliance learned about the environment. Initial experience with support was excellent as Darktrace Sales Team were keen to close deal. The actual technology has brought fantastic value in terms of insight and protection of logical network and mail. However, overall technical support has waned since we have had the service.