Overview
Product Information on Darktrace / EMAIL
Updated 13th October 2025
What is Darktrace / EMAIL?
Darktrace / EMAIL Pricing
Overall experience with Darktrace / EMAIL
IT Manager
<50M USD, MiscellaneousFAVORABLE
“Easy-To-Use Platform Offers Robust Protection”
We have been using Darktrace for just about 2 months now, the platform has been brilliant so far and it was picking up things that our old provider was missing. We have a team of people from Darktrace that are helping us with training, issues and questions and so far they have been able to resolve everything. Our users haven't complained about the new service and it's now protecting the company more with the identity module and the dmarc module as well which all tie in together to fully protect the company.
The platform itself is brilliant and so easy to use, the mobile app is one of the features that made us go with Darktrace as you can remediate issues straight away if needed as the AI will automatically block or lock users out if it thinks their account is doing something it doesn't usually do etc.
Network and Server Administrator
<50M USD, BankingCRITICAL
“Harnessing Darktrace's Power: Unmasking the Strengths and Weaknesses”
The organization had a Darktrace demo a year before I joined, in which the appliance learned about the environment. Initial experience with support was excellent as Darktrace Sales Team were keen to close deal. The actual technology has brought fantastic value in terms of insight and protection of logical network and mail. However, overall technical support has waned since we have had the service.
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Email Security
About Company
Company Description
Darktrace is a Cambridge, UK-based firm concentrating on the mitigation of cyber disruptions globally. The company employs a unique AI technology used by thousands of businesses globally to counteract, identify, react to, and recover from cyber-attacks. With a team of over 2200 people spread over 30 global offices, Darktrace is dedicated to containing the global impacts of cyber threats.
Company Details
Year Founded
2013
Head office location
Cambridge, United Kingdom
Number of employees
1001 - 5000
Annual Revenue
500M-1B USD
Website
Do You Manage Peer Insights at Darktrace?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Darktrace / EMAIL
Reviewer Insights for: Darktrace / EMAIL
Deciding Factors: Darktrace / EMAIL Vs. Market Average
Performance of Darktrace / EMAIL Across Market Features
Darktrace / EMAIL Likes & Dislikes
Platform Mobile App AI modules Reporting Darktrace Support Training Security protection
Darktrace Mail, Threat Visualizer and SaaS Platform have been invaluable and critical to the protection of our business. The ability for the service/appliance to take autonomous actions based on models off the patterns it has learned and what I have set is critical to running our department.
The standout strenghts of Darktrace MAIL are its precise AI-driven detection, its ability to uncover subtle anomalies, and its clear, actionable insights. These fwatures meaningfully reduce manual effort and enhance our overall email security.
For support tickets we have to chase the team we are working with sometimes
Technical support can only be contacted through the Support Portal. It is nigh impossible to reach someone by phone. In the last two years, issues are rarely 100% resolved by Darktrace.
Occasional false positives, time needed for the sytem to fully adapt to all user workflows and the reports could alse be more customizable are the main areas for improvement.
Top Darktrace / EMAIL Alternatives
Peer Discussions
Darktrace / EMAIL Reviews and Ratings
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
- IT Manager<50M USDMiscellaneousReview Source
Easy-To-Use Platform Offers Robust Protection
We have been using Darktrace for just about 2 months now, the platform has been brilliant so far and it was picking up things that our old provider was missing. We have a team of people from Darktrace that are helping us with training, issues and questions and so far they have been able to resolve everything. Our users haven't complained about the new service and it's now protecting the company more with the identity module and the dmarc module as well which all tie in together to fully protect the company. The platform itself is brilliant and so easy to use, the mobile app is one of the features that made us go with Darktrace as you can remediate issues straight away if needed as the AI will automatically block or lock users out if it thinks their account is doing something it doesn't usually do etc. - Manager, IT Security and Risk Management<50M USDTelecommunicationReview Source
Strong Protection and Reduced Suspicious Emails With Some Workflow Integration Challenges
My overral experience with Darktrace MAIL has been very positive. The solution provides strong protection, accurate detection, and clear insights that simplify investigations. It has reduced the number of suspicious emails reaching users and improved our security posture whie reamianing easy to manage and reliable in daily operations. - Manager, IT Security and Risk Management50M-1B USDBankingReview Source
DT-EMAIL Reduces Email Threats and Identifies At-Risk Users Effectively
Regarding my experience using the DT-EMAIL product, it has been very good. It has been a great ally against fraudulent emails. Since we acquired the produt, the number of threats has drastically reduced. Based on the information I collect from the application, it has been quite useful in identifying at-risk users and carrying out target awareness programs. - CYBSERSECURITY ENGINEER50M-1B USDEnergy and UtilitiesReview Source
Darktrace Email Security Shows Enhanced Filtering Over Traditional Gateways In Trial and Practice
I was exploring options to replace an email security gateway that was not up to standard. As we already use Darktrace/Network, reached out to POC their Email offering. Set it up for 90 days as a failsafe secondary ESG and it caught hundreds of emails the other ESG let through. The filtering method is far superior to more static ESGs. - VP, IT Security and Risk Management50M-1B USDIT ServicesReview Source
Highly Effective Protection Against Phishing & Account Compromise
Straightforward to deploy and provided value almost immediately. Training courses for admins are provided free of charge.
...
Showing Result 1-5 of 374