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  3. Datto Alto
Logo of Datto Alto

Datto Alto

byKaseya
in Disaster Recovery as a Service
4.7

Overview

Product Information on Datto Alto

Updated 13th October 2025

What is Datto Alto?

Datto Alto is a backup and disaster recovery software designed for small businesses. The software provides automated data backup, local virtualisation, and cloud storage capabilities to protect business information and minimise downtime in the event of data loss. It enables restoration of files, folders, and entire systems, allowing businesses to resume operations quickly after hardware failure or other disruptions. Datto Alto software includes features such as secure cloud replication, image-based backup, incremental backups, and ransomware detection. The software aims to address the challenge of ensuring business continuity by safeguarding important data and facilitating fast recovery processes for organisations with limited IT resources.

Datto Alto Pricing

Datto Alto software uses a subscription-based pricing model, which typically includes tiers based on storage capacity and retention options. The pricing structure generally covers hardware, cloud backup, and technical support, with charges applied on a monthly or annual basis depending on selected service levels and storage requirements.

Overall experience with Datto Alto

PRESIDENT, CEO
<50M USD, IT Services
FAVORABLE

“Great, simple on-prem server back-up appliance.”

5.0
Dec 15, 2025
The Alto is the best back-up appliance I've ever used. Datto's 24x7 support is American based and the techs know their stuff.
Director of IT
<50M USD, IT Services
CRITICAL

“Reliability Shines Amidst Challenges: A Look at Product Experience”

3.0
Jul 10, 2024
The overall experience was a bit shaky. Overall, the product works and backups are reliable.

About Company

Company Description

Updated 25th July 2024

Kaseya is a company that supplies unified IT management and security software. It markets its solutions primarily to managed service providers (MSPs) and small to medium-sized businesses (SMBs). Among its suite of IT management solutions, the company offers products for centralizing IT command, managing remote and distributed environments, backup and disaster recovery, cyber security, compliance and network asset management, IT documentation, and automation of IT management functions. Kaseya is based in Miami, Florida, and operates in more than 20 countries.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2000
Head office location
Miami, United States
Number of employees
5001 - 10000
Website
https://www.kaseya.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Datto Alto

Datto Alto Likes & Dislikes

Like

Altos are small, dependable, and easy to configure. The dashboard shows you exactly what you need to know and has a compressed mode which makes it easy to see basic success/failure status for many devices at once.

Like

The best part of the service was reliability. Have had to restore multiple times and was able to do full restores or go down to a single file if necessary.

Like

Its easy to use, the features are being enhanced, and is device GUI is straightforward, and the fact that you can replicate to cloud give a reliable tool

Dislike

Altos have a 2TB maximum storage capacity, which is easy to outgrow. Sirus devices have higher capacities, but are more expensive.

Dislike

Spent many hours on the phone with support. It was very difficult to get someone who was able to assist with the many issues.

Dislike

You can't allow to backup servers that have many active resources, ALTO is not the best option for those servers

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Peer Discussions

Datto Alto Reviews and Ratings

4.7

(86 Ratings)

Rating Distribution

5 Star
52%
4 Star
42%
3 Star
5%
2 Star
0%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Delivery & Execution

4.7

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
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Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • PRESIDENT, CEO
    <50M USD
    IT Services
    Review Source

    Great, simple on-prem server back-up appliance.

    5.0
    Dec 15, 2025
    The Alto is the best back-up appliance I've ever used. Datto's 24x7 support is American based and the techs know their stuff.
  • MANAGER OF IT SERVICES
    <50M USD
    Travel and Hospitality
    Review Source

    Straightforward Interface and Cloud Replication Mark ALTO but Backup Restrictions Apply

    5.0
    Nov 14, 2025
    ALTO is a great choice to keep your data safe, and to have a plan for a disaster recovery situation
  • COLLABORATION CONSULTANT
    <50M USD
    IT Services
    Review Source

    Disaster Recovery Reliability Enhanced Through Pre-Tested Backups and Snapshots

    5.0
    Oct 13, 2025
    This vendor provides top tier support and response times in the event you need to reach them. However, in my experience, most of the time issues can be quickly resolved by referencing their up-to-date support articles.
  • IT ASSOCIATE
    <50M USD
    Banking
    Review Source

    Integration With RMM/PSA Tools Highlights Reliable Recovery and Ease of Deployment

    5.0
    Nov 12, 2025
    It has turnkey design for desktop-sized, easy-to-deploy, with automatic backups, instang virtualization, ransomware detection, and integration with RMM/PSA tools.
  • IT Manager
    <50M USD
    Manufacturing
    Review Source

    Product Offers Competent Support And Reliable Backups Despite Sparse Reporting Tools

    5.0
    Oct 27, 2025
    Very clean interface, easy to setup and use. Support is first class fast and competent.
...
Showing Result 1-5 of 86

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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