Overview
Service Information on Deloitte CRM and Customer Experience Implementation Services
What is Deloitte CRM and Customer Experience Implementation Services?
Deloitte CRM and Customer Experience Implementation Services Pricing
Overall experience with Deloitte CRM and Customer Experience Implementation Services
“Collaboration is key”
“Deloitte customer experience and consulting implementation services review”
About Company
Company Description
Deloitte is a multinational entity that incorporates several independent firms on a global scale, each one serving their clients' growth and success areas. The main aim is to provide sound and professional guidance resulting in their clients emerging as the frontrunners of their respective domains. The parent entity, Deloitte Touche Tohmatsu Limited, is the overseer of this vast network of member firms spread worldwide, though each firm retains its legal autonomy. The diversity of the talent housed in Deloitte is channelized to deliver optimal solutions tailored to their clients' specific needs. The onus is put on businesses and individuals to seek professional advice before making decisions affecting their financials. Deloitte's offerings are general and do not serve as professional advice targeted for unique cases. Their ultimate goal is to utilize the wealth of knowledge at disposal for the betterment of their clients and the collective society, resulting in a robust organization.
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Performance of Deloitte CRM and Customer Experience Implementation Services Across Market Features
Deloitte CRM and Customer Experience Implementation Services Likes & Dislikes
Problem solving oriented,strategic guidance, collaborative approach
The thing which i like the most about them is their approach towards the problem statement and the client's expected results.They provide customizable solutions which helps the clients to create a niche in the competition as and when the market conditions changes.
Innovative ideas for citizen engagement Delivering to my organizations vision of deeper engagement with citizens Collaborative approach to delivery
Subject matter experts could have been involved more
The thing which i like the least about them is the cost factor.It becomes costly to take solutions from them because they indulge in regress research before coming to the solution.
Deloitte could do more to reduce customizations to meet business needs
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Peer Discussions
Deloitte CRM and Customer Experience Implementation Services Reviews and Ratings
- Customer Experience Leader1B-10B USDHealthcare and BiotechReview Source
Collaboration is key
Very professional and with a deep understanding of our needs and challenges. Provider was able to translate business needs into technical requirements - Executive DirectorGov't/PS/EdIT ServicesReview Source
True partnership to achieve our constituent engagement vision
My overall experience of working with Deloitte consulting has been very positive. Deloitte has been an advisor to our organization all the way from helping determine the most cost effective software licensing packages, building a quality product and then rolling it out effectively through organizational change management. The Deloitte team always brought forth creative ideas to improve citizen engagement through creative uses of the Salesforce platform and associated products. They managed the risk well and brought up risks in a timely fashion with suggestions on how to mitigate. Deloitte adapted well to changes in government policies with minimal cost and timeline impacts. We have a built a very strong CRM/Salesforce program in my organization in partnership with Deloitte. - Global Head Of IT APD CE Sales Enablemen10B+ USDManufacturingReview Source
We would decide for the same partner to run that project.
Deloitte (the global Team with colleagues of Germany and India) supported us very well to reach the strategic target "deliver the solution with an 95% out of the box approach, in budget and time". That means change the process and not the tool approach for more then 18.000 users in more then 100 countries to secure the blueprint and secure the adaption of the solution by the business. The Change-Management team hasn´t the expierence with such a large organization (number different user groups). - CTO<50M USDMiscellaneousReview Source
Deloitte Digital Delivers - always cares, acts with honesty, integrity and passion
The level of domain expertise across the whole business has been exceptional. We have undertaken a business transformation that has touched every employee, every process and every system. The functional, technical and leadership experience has been outstanding. - IT Digital Manager1B-10B USDRetailReview Source
Deloitte Digital trusted partner for e-commerce transformation
Deloitte supported us from the strategy to the omnichannel strategy to the UX/UI, e-commerce transformation, technology and architecture integration, and cybersecurity. All the projects went live on plan and with remarkable business results.