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  3. Dialpad Connect
Logo of Dialpad Connect

Dialpad Connect

byDialpad
in Unified Communications as a Service
4.5

Overview

Product Information on Dialpad Connect

Updated 13th October 2025

What is Dialpad Connect?

Dialpad Connect is a cloud-based communication software that provides voice calling, messaging, and video conferencing functionalities within a unified interface. The software includes features such as call routing, voicemail transcription, intelligent call analytics, and integrations with productivity tools. Dialpad Connect is designed to facilitate flexible communication for teams operating in different locations by supporting desktop and mobile devices. It offers real-time speech recognition and transcription capabilities, which can help streamline note-taking and follow-up actions. The software addresses business communication challenges by enabling seamless collaboration and centralizing communication management for distributed teams.

Dialpad Connect Pricing

Dialpad Connect software uses a subscription-based pricing model, offering multiple plans billed on a monthly or annual basis per user. The software provides tiered options with differentiated features, and pricing varies depending on the plan selected and the number of users. Additional services and integrations may incur extra charges based on usage or feature set.

Overall experience with Dialpad Connect

IT Associate
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“Great VoIP solution with excellent customer support.”

4.0
Apr 21, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Systems Engineer
<50M USD, IT Services
CRITICAL

“Needs more build up”

3.0
Apr 4, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 19th December 2023

Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2011
Head office location
San Ramon, United States
Number of employees
1001 - 5000
Website
https://www.dialpad.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Dialpad Connect Reviews and Ratings

4.5

(380 Ratings)

Rating Distribution

5 Star
56%
4 Star
34%
3 Star
7%
2 Star
2%
1 Star
1%
Why ratings and reviews count differ?
  • IT Associate
    Gov't/PS/Ed
    Education
    Review Source

    Great VoIP solution with excellent customer support.

    4.0
    Apr 21, 2026
    Overall, I find Dialpad to be a great product/service. The call quality is great, the video conferencing is one of the sharpest I've seen and used.
  • IT Associate
    Gov't/PS/Ed
    Education
    Review Source

    Great VoIP solution with excellent customer support.

    4.0
    Apr 21, 2026
    Overall, I find Dialpad to be a great product/service. The call quality is great, the video conferencing is one of the sharpest I've seen and used.
  • Read All 382 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Unified Communications as a Service
  • Magic Quadrant for Unified Communications as a Service
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Dialpad Connect Likes & Dislikes

Like

The call quality is really good and the uptime is excellent. I'm super impressed with the quality of the video calling, the picture is much clearer than others I've used. The customer support is also very responsive. They do have the option to chat with them over a popular E2E encrypted messaging service, and I don't think I've ever waited longer than a few minutes to connect with someone there.

Like

The call quality is really good and the uptime is excellent. I'm super impressed with the quality of the video calling, the picture is much clearer than others I've used. The customer support is also very responsive. They do have the option to chat with them over a popular E2E encrypted messaging service, and I don't think I've ever waited longer than a few minutes to connect with someone there.

Like

The call quality is really good and the uptime is excellent. I'm super impressed with the quality of the video calling, the picture is much clearer than others I've used. The customer support is also very responsive. They do have the option to chat with them over a popular E2E encrypted messaging service, and I don't think I've ever waited longer than a few minutes to connect with someone there.

Dislike

The call center routing is heavily limited compared to other products or requires weird configuration

Dislike

The call center routing is heavily limited compared to other products or requires weird configuration

Dislike

The call center routing is heavily limited compared to other products or requires weird configuration

User Sentiment About Dialpad Connect
Reviewer Insights for: Dialpad Connect
Performance of Dialpad Connect Across Market Features
Deciding Factors: Dialpad Connect Vs. Market Average