Docusign is an excellent product that goes beyond its promised capabilities of just digitizing manual signatures. It provides a full ecosystem of trust around this ritual, successfully delivering 100% on its value proposition.

Our experience was almost poor -- we were locked out of our account with no warning or explanation. There was no non payment or anything to explain it. The truly frustrating thing was that we received no help or support. There was no phone number and no way to request a call so we were trying to resolve the issue over email, however docusign would answer once every couple of days and we would have to restart the conversation because it was a different representative every time. We used docusign almost daily in our business and this issue was incredibly destructive and frankly confusing -- after explaining that, docusign acted with 0 urgency and could not even bother to get on the phone. We ended up starting a 'sign now' account and remaking all of our templates and that was actually easier and less time consuming than dealing with docusign support. Highly disappointing.