Name: Duck Creek Suite
Rating: 3.2 (16 reviews)

Overview

Product Information on Duck Creek Suite

Updated 13th October 2025

What is Duck Creek Suite?

Duck Creek Suite is a software designed for the insurance industry, offering core system functionalities to support policy administration, billing, claims management, and analytics. The software enables insurers to manage the lifecycle of insurance products, streamline underwriting, handle customer data, automate processing and workflows, and support digital engagement. Duck Creek Suite integrates with various third-party applications and platforms, providing flexibility and scalability for carriers of different sizes. The software addresses business challenges related to operational efficiency, regulatory compliance, and speed to market for new insurance offerings, making it suitable for organizations seeking to modernize their core systems and optimize processes within the property and casualty insurance sector.

Overall experience with Duck Creek Suite

Software Developer

3B - 10B USD, Insurance (except health)

FAVORABLE

“Fully Fledged Insurance Application”

4.0

Dec 8, 2025

Duck Creek has always been a partner that we can work with easily and at the same level. Any issues that arise, once triaged, are dealt with until resolution. The system provided is very powerful and can be modified to fit the client's needs.

VP, Operations

3B - 10B USD, Insurance (except health)

CRITICAL

“DCR Support Team Shows Gradual Improvement Despite Persistent Product Issues”

3.0

Dec 3, 2025

DCR still has some bugs we are working through with the support team but moving in right direction.

About Company

Company Description

Duck Creek Technologies is engaged in offering intelligent solutions that shape the future of the property and casualty (P&C) and general insurance industry. The company serves as a platform on which modern insurance systems operate, permitting the industry to leverage the capabilities of cloud technology for efficient, intelligent, and always up-to-date operations. The primary focus of Duck Creek Technologies is authenticity, purpose, and transparency. The firm believes that insurance should be available to individuals and businesses as per their demands. They offer leading solutions either individually or as a complete suite.

Company Details

Year Founded

2000

Head office location

Boston, United States

Number of employees

1001 - 5000

Website

https://www.duckcreek.com/

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Key Insights

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Reviewer Insights for: Duck Creek Suite

Duck Creek Suite Likes & Dislikes

Fully fledged Policy, Rating, Billing and Claims systems with a built in BMS with the party system that allows us to easily implement new products and roll them out in a timely manner.

Support team continues to improve as does the product itself

The product is very flexible and allows for our company to do business as it needs.

Upgrading versions has always been a big pain point where there are customizations. These projects can take many months to complete and many times require reaching out to Duck Creek for expert assistance when blockers are found. Utilizing the new DCOD system really restricted what a client was able to resolve by themselves easily. There are now new tools that need to be learned with DCOD to achieve certain things where as some pieces will always require assistance from DC, negating the self sufficiency of OnPrem versions. (This is also the nature of SaaS solutions)

US Support team was much weaker than Paris, DCR still has many gaps, DCR SOX support has been subpar

Difficulty in finding employees with experience in Author.

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Recommended Gartner Insights

1B-10B USD

Insurance (except health)

Review Source

Fully Fledged Insurance Application

DCR Support Team Shows Gradual Improvement Despite Persistent Product Issues

Director of IT

50M-1B USD

Flexible SaaS Platform Offers Customization But Poses Hiring Challenges for Specialists

Nov 5, 2025

The DuckCreek Suite is a solid product with lots of benefits of use. It is a totally SAAS product and they are continuing to provide value with the improvements made each release.

IT Associate

Customer Service Improves for DCR While Performance Issues Remain Persistent

The product it is DCR. And it definitely has some gaps. Customer service has improved over the last year but there have been bumps in this road. All the DC (ducks!) are especially nice to work with and work very hard.

VP DATA

Ongoing Support and Data Issues Lead to Dissatisfied Customer

1.0

Jan 24, 2025

We hired Duck Creek Professional Services to help us implement the DMS product, but anywhere the professional services team customized code it has proven to be unreliable and we have ended up having to scrap most of what they did and redevelop simpler solutions on our own. The Duck Creek professional services team rolled off the project on their schedule leaving us with many unresolved critical issues. Duck Creek Professional Services often reintroduced problems that were previously resolved because they lacked adequate code versioning processes. We have also had to build our own applications on the side to fill in where DMS is not meeting expectations.