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  3. Element
Logo of Element

Element

byElement
in
4.5
Market Presence: Workstream Collaboration, Meeting Solutions

Overview

Product Information on Element

Updated 13th October 2025

What is Element?

Element is a software designed for secure messaging and collaboration within organizations or teams. The software enables users to communicate through text, voice, and video messaging, and supports sharing of files while maintaining end-to-end encryption for privacy. Element offers features such as group chat, decentralized communication, and integration with other platforms and protocols, allowing seamless interaction and coordination. The software addresses business communication challenges by providing tools for real-time interaction, data security, and interoperability across various devices and channels, aiming to streamline workflows and enhance organizational connectivity.

Element Pricing

The Element software uses a tiered pricing model, offering both free and paid plans. The free version provides access to basic messaging and collaboration features, while paid plans are structured on a per user per month basis and include additional features such as enhanced security, integrations, and administrative controls. Enterprise options are available for organizations requiring custom solutions and support.

Overall experience with Element

IT Admin
250M - 500M USD, Telecommunication
FAVORABLE

“Element - A Great Collaboration and Communication Solution ”

4.0
Mar 27, 2024
Element is a very secure and convenient communication and collaboration software. It has helped us boost teamwork and productivity and is easy to use too.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 13th October 2023

Element's head office is in London, UK with entities also in France, Germany and the US. Founded in 2016 by Matthew Hodgson and Amandine Le Pape, Element has over 100 employees spread across 20 countries. They include software engineers, commercial executives, product managers and support staff. Element shares its founders with Matrix: a decentralised, open standard for real-time communication. Today Element still employees the majority of core team who established Matrix. Element's mission is to protect the world's progress. Organizations need real-time communication whilst maintaining the sovereignty of their data.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2017
Head office location
London, UK
Number of employees
100 - 499
Annual Revenue
<50M USD
Website
https://element.io

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Element
Performance of Element Across Market Features

Element Likes & Dislikes

Like

With Element, I like that creating group chats is easy It promotes remote working environment thanks to easy communication and collaboration

Like

Element continually improves its features and provides excellent support making it a reliable choice for our evolving collaboration needs. The threaded conversations feature helps keep discussions organized and making it easier to follow long and complex discussions.

Like

I really like the way it brings people together , whatever application they use. Someone might think it can be overwhelming but actually it has peak performance with interoperable communication using bridges. While working sometime there are outages that are unplanned for. Element, covers these outages or net work failures without loosing data with a fully synched enterprise wide data backup. I can tweak all the settings to my own preferences ranging from light mode, dark mode, a wide range of themes. These improve productivity with room hierarchies with great configurations and widgets.

Dislike

Element has performed as expected. No dislikes.

Dislike

The platform can be resource intensive in terms of memory and CPU usage which can sometimes slow down older devices.

Dislike

There was a time back when i created a room and while sharing the name of the room to my colleagues to search and join. They couldn't find the room and ended up using the share link option that wasn't really favorable. while joining rooms on Element, I only have the option of joining rooms separately as I have to personally look into the room so as to join. It would be lovely if I just joined this rooms all at once. Element isn't quite well known out there yet, without that extensive usage of users it can be a it overwhelming to communicate with others but overall we are all connected on Element.

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Peer Discussions

Element Reviews and Ratings

Showing data for 3 ratings and reviews for Workstream Collaboration market. View all 4 ratings and reviews across markets for a complete picture.

4.5

(3 Ratings)

Rating Distribution

5 Star
67%
4 Star
33%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

4.0

Service & Support

5.0

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT Admin
    50M-1B USD
    Telecommunication
    Review Source

    Element - A Great Collaboration and Communication Solution

    4.0
    Mar 27, 2024
    Element is a very secure and convenient communication and collaboration software. It has helped us boost teamwork and productivity and is easy to use too.
  • DIRECTOR
    1B-10B USD
    Media
    Review Source

    Eliminate scattered email threads and improve project management on element

    5.0
    Nov 5, 2023
    Element platform provides a secure space for team members to chat, share files and collaborate on projects in real time facilitating effective communication and task management. Its open source nature allows customization which is a significant advantage for tailoring the platform to over specific needs.
  • IT ASSOCIATE
    Gov't/PS/Ed
    Education
    Review Source

    Element- A step towards owning your communication

    5.0
    Oct 18, 2023
    Element is superb overall because they offer world-class secure collaboration with end to end encryption this enables trust between me the user and the platform. Its Zero trust cloud system is just a boost to my claims as this provides me to either choose between owning a private cloud or just self hosting my own server. These servers on the other hand decentralized and scattered over lots of servers all over the world, this design enables me as the user to have undivided attention during downtimes. Its awesome how both the video and the chat are both conjoined ,Admin bots is a feature that's unique to me here. It keeps me in control in all of my chatrooms. Audit bot on the other hand is visible in rooms and keeps a record of conversations for compliance.
Showing Result 1-3 of 3

Recommended Gartner Research

  • Market Guide for Workstream Collaboration

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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