Overview
Product Information on Elite EXTRA
What is Elite EXTRA?
Elite EXTRA Pricing
Overall experience with Elite EXTRA
“Start small, explore options and expand”
“Decent system overall, but it has some technical issues”
About Company
Company Description
Epicor equips hard-working businesses with enterprise solutions that keep the world turning. For 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to respond flexibly to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers’ ambitions, whether to grow and transform or simply become more productive and effective.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Elite EXTRA
Elite EXTRA Likes & Dislikes
I like the visibility I have when orders are processed right.
The speed reports are helpful because I can monitor our drivers' performance
You can add notes for the salesman as reminders. Helps with proof of delivery if a customer is asking when it was delivered. Can also give the customer an ETA of the delivery driver when they inquire. It is very user friendly on both the dispatching side as well as the mobile app for the drivers.
The icons are small and not intuitive. Many of our users are not tech savvy and struggle learning what to do next or how to correct things. Delivery drivers struggle with the phone app. I do not like that we cannot change the ship via code without deleting and re-entering the orders. I do not like that the drivers cannot add orders once they have started a route.
1. Speed alerts only work for speeds above 75 mph 2. Form data, such as for the digital vehicle inspection reports, has been glitchy 3. Entire systems can go offline for days at a time
The only real issue we ran into was the driver app not working on older devices. Other issues are more on our end of getting some drivers/salesmen on board and realizing the benefits of Elite EXTRA for them and our customers.
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Peer Discussions
Elite EXTRA Reviews and Ratings
- Manager<50M USDRetailReview Source
Start small, explore options and expand
Elite Extra is powerful but complicated. The training was OK but we needed to see the different options for dispatching in action to know what would work best for us. We started off down the wrong road and had to U-turn our set-up. - Assistant Parts Operations Manager50M-1B USDTransportationReview Source
Customer Support Highly Responsive During Onboarding, Great Tool If Used to Full Extent
Product itself works great for creating routes for delivery and sales personnel. Training and customer service from Elite EXTRA! is outstanding. The sales and customer service team are always helpful when assistance is needed. They are also very receptive when we have had ideas of how to enhance features. - Wholesale Parts Manager50M-1B USDTransportationReview Source
Comprehensive Driver Tracking Features Offer Operational Efficiency and Real-Time Insights
We have been on Elite Extra for over 5 years now and I don't know how we did it without. Being able to see where every driver is at any given moment, what is on the trucks, and when everything was delivered is nearly priceless. It has saved our company more times than I can explain. - Director of IT<50M USDServices (non-Government)Review Source
Export / Import Solution With ERP System Simplifies Shipping, But Lacks Item-Level Details That a Fully Integrated System Would Provide
We worked with Elite to create an export from our ERP system (Epicor Prophet 21). The export is run multiple times during the day, as well as on demand if required. This is uploaded (FTP) to Elite and imports all of our shipping data into the software. - Senior Warehouse Manager<50M USDManufacturingReview Source
High Marks for Admin Customization, Users Seek Enhancements to Reporting Features
Elite does a great job with customer service! When we have an issue it is easy to use instructional videos or contact someone in support. Our account manager, Brye Aanonsen, is very responsive and has done a great job for us.