Overview
Product Information on Enthu.ai
What is Enthu.ai?
Enthu.ai Pricing
Overall experience with Enthu.ai
“Would definitely recommend! Amazing tool to have in your arsenal. Amazing!”
“A comprehensive and automatic AI based customer service analytics solution”
About Company
Company Description
Enthu is a company that aids contact centers in enhancing their agent performance. The firm transcribes and analyzes all customer interactions, generating actionable intelligence that enables swift and estimable agent performance improvements. It facilitates faster quality assurance of calls and offers optimal coaching and feedback, leading to enhanced abilities of agents.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Enthu.ai
Performance of Enthu.ai Across Market Features
Enthu.ai Likes & Dislikes
Super user friendly, with numerous possible 3rd party integrations. AI works perfect, with all features delivering great results.
It is easy to set up. And the solution is universal and support multiple language quite well.
Its simple interface helps in interacting with customer easily and also connect to supervisor during call. Its ability to create script of the call. Its deployment has very easy steps. Customization is also possible.
Since starting using the tool, feels like new additions come in slow. Pricing can be high for larger teams, specially when looking at startups. Apart from that, very positive experience of the the tool.
We are in a specific vertical of B2B and B2C business, I feel Enthu.ai AI model to analyze insights is good in general, but for specific B2B and B2C verticals, we need more customization in order to have good results. It will be great if there could be some ready to use, or low code solution to configure Enthu.ai solution for a specific vertical.
Performance slow down with increase in traffic. Require training before using the tool.
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Enthu.ai Reviews and Ratings
- INSIGHTS & STRATEGY50M-1B USDMediaReview Source
Would definitely recommend! Amazing tool to have in your arsenal. Amazing!
I have great experience with this software - it helps gather insights on journey and drive revenue. - MANAGER10B+ USDMiscellaneousReview Source
Enthu.ai Analysis
It helps in analyzing the call data to improve customer experience and enhance training quality. Its ability to monitor closely the entire conversation between agent and customer. Its AI support enhance the customer experience and automatically helps in making decision during call. Its scoring abilities for customer satisfaction helps in agent performance. - DATA AND ANALYTICS MANAGER50M-1B USDBankingReview Source
Enhancing Customer Experience via ENTHU
It helps the contact centres in enhancing revenues and customer experience by generating insights using AI. It has also helped in designing strategies for customer retention. All done using the customer conversation and interaction monitoring which is then used to improve the agent performances through trainings and coaching. Customer satisfaction score, quality and efficiency, agent training all can be improved using the AI based insights. - ENGINEERING VP<50M USDSoftwareReview Source
A comprehensive and automatic AI based customer service analytics solution
We are working on both B2C and B2B business. For B2C we leverage a lot 3rd party platforms and We have a large number of customer support requirements. And due to remote work culture and cost ROI optimization, we hired a lot temp/contractors to handle the customer service and also 3rd party companies to help us. Enthu.ai solution makes us able to gain insights about how good we are for customer support, and what are the areas we could improve, in both customer support area and in product improvement area. - SEM EXECUTIVE50M-1B USDIT ServicesReview Source
Enthu.ai Review
Enthu.ai has added to a lifestyle of self-studying inside my income teams.