Overview
Product Information on ESCRIBA ECAP
What is ESCRIBA ECAP?
ESCRIBA ECAP Pricing
Overall experience with ESCRIBA ECAP
“Digital HR Automation Enhanced by ESCRIBA with solution oriented organisaton, Yet with improvement potential on maturity and reliability”
About Company
Company Description
ESCRIBA specializes in advanced software solutions combining generative AI and no- and low-code technology to drive intelligent digitalization. The ESCRIBA ECAP platform and GenAI Workbench optimize and digitize data- and document-intensive processes. The ECAP HR Service Manager (HRSM) digitizes HR processes, integrating seamlessly with systems like SAP, SuccessFactors, and Workday to automate data handling and eliminate redundancies. HRSM offers tools for managing HR incidents, generating legally compliant documents, and securely storing files while ensuring regulatory compliance. Its customizable self-service portal simplifies employee requests, and its BPMN2 process designer enables workflow automation and adaptation. Integrated analytics and GenAI capabilities provide actionable insights, enhancing process efficiency. With over 25 years of expertise, ESCRIBA delivers trusted solutions to organizations worldwide, including clients in the DAX40, MDAX, Fortune Global 500.
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Performance of ESCRIBA ECAP Across Market Features
ESCRIBA ECAP Likes & Dislikes
it provides pretty much exactly the flexible solutions needed to bridge the gap between our HR core system and the needs to provide efficient HR Service processes. Very friendly and service & customer minded engineers and management
- Automation of HR processes - Excellent customer service - Low-code platform
1) Multi-System Integration - With ESCRIBA EIS, we are able to connect to multiple backends simultaneously, including leading HCM and satellite systems. 2) Compliance & Risk Assurance - Managing compliance-conformity for all generated documents was and is a crucial requirement for us. Having the ability to update not multiple templates but the respective text blocks and rule sets reduces legal exposure and operational risk.
The service/development organisation is understaffed. Testing/validation processes have been painfull and not sufficiently reliable. More like a start up. In the begining it was said that the product has already most solutions available. Later on we discovered that most of those still had to be developed. Sometimes it was difficult to see where obvious missunderstandings came from - our lack of ability to clearly discribe the needs or ESCRIBAs lighthearted overpromising. We stepped into many traps we think we could have avoided if ESCRIBA would have told us. It was unclear if their 'not-telling' was unprofessional or they just didn't know better. Sometimes we thought we were their first customer with this issue/request. We were given the impression, that the product, the companies processes and the service organisation was much more mature than it actually was.
I can't think of anything I truly dislike. When I started with ESCRIBA a few years back, it was my first experience with this type of tool or programming in general. And even without prior knowledge, I was able to quickly learn the tasks and build documents. The service has always been outstanding, so no complaints on that part either.
Success requires upfront analysis and planning. The granular configuration capabilities mean you need to think through desired outcomes in advance. There are no delivered best practices or templates to accelerate initial setup - you are truly starting from scratch.
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Peer Discussions
ESCRIBA ECAP Reviews and Ratings
- Director of Human Resources1B-10B USDEnergy and UtilitiesReview Source
Digital HR Automation Enhanced by ESCRIBA with solution oriented organisaton, Yet with improvement potential on maturity and reliability
Great solution for our needs - enabling the digitalisation/automation of HR Processes via reading and writing to SAP and an automated output of documents. By combining a ticket system with the above mentioned capabilities ESCRIBA provides an overall solution which improves the efficiency of our HR Service processes significantly. ESCRIBA is very solution and customer oriented. - MANAGER, HUMAN RESOURCES10B+ USDConsumer GoodsReview Source
Outstanding Service and Practical Solutions
We have been using ESCRIBA for many many years now and recently we had a larger project for the upgrade to version 1.8 primarily due to the new signature manager. The upgrade wasn't always easy as different stakeholders were involved and there were some bumps along the way. However, every challenge was met with positivity and practical solutions, which made all the difference. I truly appreciate the incredible collaboration and effort the ESCRIBA team put into this project to make everything work, always in a very timely manner. - Manager1B-10B USDServices (non-Government)Review Source
Compliance-First Document Automation from a Truly Responsive Partner
Besides the product, ESCRIBA serves as a value-adding partner for us. Their great communication and fast response-time helped us configure, adjust and enhance the setup when needed. - IT Services Associate50M-1B USDConsumer GoodsReview Source
Project Offers Strong Vendor Support and Promotes HR Department Standardization
A good project with a very good support by the vendor. This product leads standardiziation in the HR-Department. - Director of Human Resources10B+ USDBankingReview Source
Positive Feedback Highlights Core System Integration and Customer Support
longstanding and trustfull provider of excellent services