• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. ServiceNow HR Service Delivery
Logo of ServiceNow HR Service Delivery

ServiceNow HR Service Delivery

byServiceNow
in Integrated HR Service Management Solutions
4.3

Overview

Product Information on ServiceNow HR Service Delivery

Updated 13th October 2025

What is ServiceNow HR Service Delivery?

ServiceNow HR Service Delivery is a software designed to streamline and automate human resources workflows, enabling organizations to improve employee service experiences and productivity. It provides features such as case management, knowledge management, and employee self-service portals, allowing HR teams to handle inquiries, requests, and tasks efficiently. The software includes capabilities for onboarding and offboarding processes, document management, and lifecycle event tracking. By centralizing HR services and standardizing processes, the software supports the reduction of manual efforts, boosts compliance, and helps ensure transparency and consistency in HR operations. It addresses business challenges related to managing employee interactions and HR administration across distributed workforces.

ServiceNow HR Service Delivery Pricing

ServiceNow HR Service Delivery is a software priced primarily on a subscription basis with tiered plans depending on features and the number of users or employees within an organization Usage-based elements and add-on modules are available for expanded functionality Pricing details are typically provided upon request and may vary by organization size and requirements

Overall experience with ServiceNow HR Service Delivery

It Associate
3B - 10B USD, Services (non-Government)
FAVORABLE

“Exploring How ServiceNow HRSD Supports HR Processes and Employee Needs”

4.0
Apr 20, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
SENIOR RECRUITER
50M - 250M USD, IT Services
CRITICAL

“Helpful tool, works well with right setup.”

3.0
Dec 8, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top ServiceNow HR Service Delivery Alternatives

Logo of Cegid HR
1. Cegid HR
4.5
(19 Ratings)
Logo of ESCRIBA ECAP
2. ESCRIBA ECAP
4.7
(16 Ratings)
Logo of SAP SuccessFactors Enterprise Service Management
3. SAP SuccessFactors Enterprise Service Management
3.7
(15 Ratings)
View All Alternatives

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

Do You Manage Peer Insights at ServiceNow?

Access Vendor Portal to update and manage your profile.

Peer Discussions

ServiceNow HR Service Delivery Reviews and Ratings

4.3

(41 Ratings)

Rating Distribution

5 Star
41%
4 Star
49%
3 Star
10%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • It Associate
    1B-10B USD
    Services (non-Government)
    Review Source

    Exploring How ServiceNow HRSD Supports HR Processes and Employee Needs

    4.0
    Apr 20, 2026
    ServiceNow HRSD is one of the most important product for employees to fulfill their HR related requests. whether it could be leave request, verification requests or wide range of other HR services.. Employee life cycle management like onboarding, maternity request can be end to end automated using HRSD.. employee document management is great feature too
  • It Associate
    1B-10B USD
    Services (non-Government)
    Review Source

    Exploring How ServiceNow HRSD Supports HR Processes and Employee Needs

    4.0
    Apr 20, 2026
    ServiceNow HRSD is one of the most important product for employees to fulfill their HR related requests. whether it could be leave request, verification requests or wide range of other HR services.. Employee life cycle management like onboarding, maternity request can be end to end automated using HRSD.. employee document management is great feature too
  • Read All 42 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Market Guide for Integrated HR Service Management Solutions
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: ServiceNow HR Service Delivery
Performance of ServiceNow HR Service Delivery Across Market Features

ServiceNow HR Service Delivery Likes & Dislikes

Like

from Life Cycle Management to Journey designer to recent Talent acquisition features.. HR Service Delivery is proving various features that employee needs with respect to HR side of things

Like

from Life Cycle Management to Journey designer to recent Talent acquisition features.. HR Service Delivery is proving various features that employee needs with respect to HR side of things

Like

from Life Cycle Management to Journey designer to recent Talent acquisition features.. HR Service Delivery is proving various features that employee needs with respect to HR side of things

Dislike

The system can be complicated to navigate which makes onboarding requests take longer than expected. I feel it gets slow sometimes when it requires too many steps to complete the basic tasks.

Dislike

The system can be complicated to navigate which makes onboarding requests take longer than expected. I feel it gets slow sometimes when it requires too many steps to complete the basic tasks.

Dislike

The system can be complicated to navigate which makes onboarding requests take longer than expected. I feel it gets slow sometimes when it requires too many steps to complete the basic tasks.