Esker is a global cloud platform built to unlock strategic value for Finance, Procurement and Customer Service professionals, and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s solutions incorporate AI technologies to drive increased productivity, enhanced visibility, reduced fraud risk, and improved collaboration with customers, suppliers and employees. Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.
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From a finance management point of view, the automatic statement reconciliations have been invaluable. Our AP clerks were previously struggling to complete many reconciliations, but with the process now being managed by Esker we have been able to be much more pro-active in obtaining missing invoices, which has meant fewer surprises for our cashflow management. We have gone from only reconciling our priority suppliers to reconciling every statement that we receive. Our AP clerks love Esker's set aside - waiting for goods receipt option for invoices where no GRN is available. Once a GRN has been created, it gets automatically placed against the waiting invoice, and the invoice is sent back to the AP team for validation. This has cut out a lot of wasted time spent manually rechecking invoices, allowing them to instead spend that time on more value adding processes.
The web based product & the speed of processing
Adding new modules out of the ESKER Portfolio is easy. Extensibility of the ESKER solution is very good. Real time reporting via Dashboards is bringing a big benefit for operations
Once a statement has been reconciled we have not been able to find a way to obtain a record of the reconciliation, either via printing or from downloading an xml file, to use during our financial audit. This is the only negative point we've found after 9 months of usage.
Quality of invoices being read by Esker is really poor, due to limited scope every process becomes complicated and doesn't cover everything in out of the box solution.
SAP Connection not fully up to date for our S4 Landscape, but is in development already Mobile App does not cover our needs fully and customizations need R&D involvement Internal Conversation does not cover our needs fully and customizations need R&D involvement