Overview
Product Information on GEP SMART
What is GEP SMART?
GEP SMART Pricing
Overall experience with GEP SMART
“A Solid Implementation with Room to Optimize: Our Experience with GEP SMART”
“GEP stands out as a collaborative partner to deploy a user-friendly solution in your organization”
About Company
Company Description
GEP is a global enterprise specializing in transformative supply chain solutions. It offers agile and resilient operations to enhance efficiency and productivity, while boosting profitability and shareholder value. GEP is comprised of three entities: GEP SOFTWARE, GEP STRATEGY, and GEP MANAGED SERVICES, all of which work collectively to address supply chain challenges. With the aid of its innovative products and dedicated team, GEP continues to cater to enterprises globally, assisting in the attainment of strategic, financial, and operational goals. As an AI-first, cloud-native company, GEP uses digital business platforms to support and streamline processes. It is a global enterprise, headquartered in Clark, New Jersey, with operational centers across Europe, Asia, Africa, and the Americas.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About GEP SMART
Reviewer Insights for: GEP SMART
Deciding Factors: GEP SMART Vs. Market Average
Performance of GEP SMART Across Market Features
GEP SMART Likes & Dislikes
The GEP SMART solution offers a highly-customizable platform that is extensive in functionality, focusing on keying users in a singular platform, which allowed us to easily streamline our business processes in numerous areas. Additionally, the implementation team was overall extremely helpful in developing the solution quickly and ensuring it would bring significant improvement to our organization. Most users find the platform to be incredibly user-friendly and much more modern than other solutions in the space. Finally, the built-in AI and automation in the tool to offer user assistance and insights was a significant value add for us. The chatbot in particular is going to be very beneficial as it will handle many of the level 1 incident tickets we receive and will ultimately reduce the level of effort our support team.
The GEP SMART solution offers a highly-customizable platform that is extensive in functionality, focusing on keying users in a singular platform, which allowed us to easily streamline our business processes in numerous areas. Additionally, the implementation team was overall extremely helpful in developing the solution quickly and ensuring it would bring significant improvement to our organization. Most users find the platform to be incredibly user-friendly and much more modern than other solutions in the space. Finally, the built-in AI and automation in the tool to offer user assistance and insights was a significant value add for us. The chatbot in particular is going to be very beneficial as it will handle many of the level 1 incident tickets we receive and will ultimately reduce the level of effort our support team.
The GEP SMART solution offers a highly-customizable platform that is extensive in functionality, focusing on keying users in a singular platform, which allowed us to easily streamline our business processes in numerous areas. Additionally, the implementation team was overall extremely helpful in developing the solution quickly and ensuring it would bring significant improvement to our organization. Most users find the platform to be incredibly user-friendly and much more modern than other solutions in the space. Finally, the built-in AI and automation in the tool to offer user assistance and insights was a significant value add for us. The chatbot in particular is going to be very beneficial as it will handle many of the level 1 incident tickets we receive and will ultimately reduce the level of effort our support team.
Unstable during releases, which means that we must be aware and reactive to open tickets and solve them with GEP support team.
Unstable during releases, which means that we must be aware and reactive to open tickets and solve them with GEP support team.
Unstable during releases, which means that we must be aware and reactive to open tickets and solve them with GEP support team.
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GEP SMART Reviews and Ratings
- SR. PRODUCT MANAGER1B-10B USDManufacturingReview Source
A Solid Implementation with Room to Optimize: Our Experience with GEP SMART
From the beginning of our engagement with GEP we have had a worthwhile experience. While we do see opportunities for improvement in some areas of the application's overall usability and consistency, we do believe we have setup a wonderful platform for our organization that has led to rapid improvement to our processes and will continue to help us grow in the future. GEP's sales organization was a pleasure to work with and always came prepared and willing to get into a deep review of our current processes and solutions to ensure we were making the right decision for our organization's future. The overall implementation process was a positive experience, but we did hit a few bumps along the way. Particularly with migrating our data and addressing change management within our organization.