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  1. Home
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  3. Exceed.ai (Legacy)
Logo of Exceed.ai (Legacy)

Exceed.ai (Legacy)

byGenesys
in Conversational Marketing Solutions
4.4

Overview

Product Information on Exceed.ai (Legacy)

Updated 13th October 2025

What is Exceed.ai (Legacy)?

Exceed.ai is a software designed to automate customer engagement and lead qualification processes for sales and marketing teams. The software utilizes artificial intelligence to interact with leads through email and chat, responding to inquiries, following up, and scheduling meetings with sales representatives. Exceed.ai tracks and manages conversations, ensuring leads receive timely responses and are moved efficiently through the sales funnel. The software integrates with customer relationship management solutions and provides analytics to help businesses optimize engagement strategies. By automating repetitive communication tasks, Exceed.ai aims to improve operational efficiency and ensure consistent interaction with prospects while addressing the challenge of managing large volumes of leads.

Exceed.ai (Legacy) Pricing

Exceed.ai software uses a subscription-based pricing model that typically varies according to the number of users, volume of interactions, or level of automation features required by the organization. The software may offer different plans with varying functionalities to address a range of business needs and scale.

Overall experience with Exceed.ai (Legacy)

Business Development Associate
50M - 250M USD, Software
FAVORABLE

“Conversational AI assistant that qualifies and books meetings, yet lacks depth”

4.0
Jul 7, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 17th January 2024

Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1990
Head office location
Menlo Park, CA, United States
Number of employees
5001 - 10000
Website
http://www.genesys.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Exceed.ai (Legacy) Reviews and Ratings

4.4

(10 Ratings)

Rating Distribution

5 Star
50%
4 Star
50%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Business Development Associate
    50M-1B USD
    Software
    Review Source

    Conversational AI assistant that qualifies and books meetings, yet lacks depth

    4.0
    Jul 7, 2026
    it doesn't change outbound prospecting for me, it changes what happens to inbound and to leads already rotting in the CRM. therefore, it works as the follow-up layer you never have time for. the ai assistant emails a lead, reads the reply and keeps a two-way convo going until the person is either qualified or clearly not. It can drop meetings straight onto your calendar.
  • Business Development Associate
    50M-1B USD
    Software
    Review Source

    Conversational AI assistant that qualifies and books meetings, yet lacks depth

    4.0
    Jul 7, 2026
    it doesn't change outbound prospecting for me, it changes what happens to inbound and to leads already rotting in the CRM. therefore, it works as the follow-up layer you never have time for. the ai assistant emails a lead, reads the reply and keeps a two-way convo going until the person is either qualified or clearly not. It can drop meetings straight onto your calendar.
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Reviewer Insights for: Exceed.ai (Legacy)
Performance of Exceed.ai (Legacy) Across Market Features

Exceed.ai (Legacy) Likes & Dislikes

Like

1) automated follow up and no-show recovery - since the assistance chases every lead, including those from no shows, so its very useful in high-volume organisations. for an SDR it's tedious work that's being handled in the background 2) hand-off meeting scheduling is nice, when a lead qualifies the booking tool sets the meeting onto the calendar instead of you having to manage it. it saves time here 3) it's not a basic chatbot in the sense that it has natural, human-like conversations. the context of how the AI responds is not scripted lines. so it actually gets prospects to respond and boost engagement.

Like

1) automated follow up and no-show recovery - since the assistance chases every lead, including those from no shows, so its very useful in high-volume organisations. for an SDR it's tedious work that's being handled in the background 2) hand-off meeting scheduling is nice, when a lead qualifies the booking tool sets the meeting onto the calendar instead of you having to manage it. it saves time here 3) it's not a basic chatbot in the sense that it has natural, human-like conversations. the context of how the AI responds is not scripted lines. so it actually gets prospects to respond and boost engagement.

Like

1) automated follow up and no-show recovery - since the assistance chases every lead, including those from no shows, so its very useful in high-volume organisations. for an SDR it's tedious work that's being handled in the background 2) hand-off meeting scheduling is nice, when a lead qualifies the booking tool sets the meeting onto the calendar instead of you having to manage it. it saves time here 3) it's not a basic chatbot in the sense that it has natural, human-like conversations. the context of how the AI responds is not scripted lines. so it actually gets prospects to respond and boost engagement.