great product, easy to use and install, nicely blends on prem and cloud

Extreme Networks is a great partner willing to work with us in many ways. They provide GTAC support, a personal account executive and engineer, as well as access to their internal teams for troubleshooting and bug fixes. We use Extreme APs and XIQ for our Wi-Fi. Everyone at Extreme is very friendly and approachable, and willing to go the extra mile for their customers, even negotiating discounts directly or giving away demo equipment. GTAC is unfortunately a mixed bag, with inconsistency in the technical abilities of the support engineers. Advanced sysadmins will quickly learn XIQ better than the average GTAC engineer and require support from the XIQ developers. On the plus side, GTAC is always available by phone. The APs themselves are cheaper relative to other vendors yet provide a good enough experience for our users. ExtremeCloud IQ (XIQ) itself is very feature-rich with many possible customizations of 802.11 features that other vendors abstract away. Full CLI access is available, with an abundance of troubleshooting options for advanced admins. Unfortunately, some of the fancier and less used security features are poorly implemented and buggy. There are persistent QA issues with Extreme's XIQ software development and we have had to open many bug reports. There are also major gaps in the alerting capabilities of XIQ when compared to other wireless vendors. Recently we have also had some communication issues with Extreme regarding AP lifecycle management which has hurt our opinion of the company.