• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. F24 Emergency/Mass Notification Services
Logo of F24 Emergency/Mass Notification Services

F24 Emergency/Mass Notification Services

byF24
in Emergency/Mass Notification Services Solutions (Transitioning to Emergency and Mass Notification Systems (EMNS))
4.2

Overview

Product Information on F24 Emergency/Mass Notification Services

Updated 13th October 2025

What is F24 Emergency/Mass Notification Services?

F24 Emergency/Mass Notification Services is a software designed to support organizations in managing critical communications during emergencies and disruptive events. The software enables automated and targeted distribution of alerts and notifications across multiple channels including voice, SMS, email, and mobile apps to ensure rapid dissemination of information. Features include customizable alert templates, real-time monitoring, recipient acknowledgement tracking, scenario-based communication workflows, and integration with existing IT systems. The software aims to address business continuity requirements by facilitating timely information exchange, supporting incident management processes, and enabling organizations to coordinate response efforts efficiently during crises or operational disruptions.

F24 Emergency/Mass Notification Services Pricing

The service offers a tiered pricing structure based on the number of users and notifications required. Pricing often includes setup fees, subscription charges, and may offer additional modules or integrations at extra cost. The service may provide varying feature sets per pricing tier, with charges typically billed on a recurring basis such as monthly or annually. Detailed pricing may depend on specific organizational needs and scale of usage.

Overall experience with F24 Emergency/Mass Notification Services

BUSSINES CONTINUITY
<50M USD, Banking
FAVORABLE

“Efficient integration, outstanding support, and flexibility contrast with limited administrative hours.”

4.0
May 4, 2026
From our initial conversations, the Fact24 team consistently demonstrated flexibility and a willingness to address our company's needs. Ultimately, the platform's functionality and capabilities convinced us to make the decision.
Automated Translation from Spanish
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 6th March 2025

F24 is a Software-as-a-Service (SaaS) company focused on providing solutions for incident and crisis management, as well as emergency notification for business communication. F24 also has solutions for high-volume secure corporate communications. Originating in Munich, Germany in 2000, F24 now operates on a global scale. The company has marked its presence in over a hundred countries worldwide, with international subsidiaries functioning in key cities in Europe, as well as offices in Mexico City, Santiago de Chile, Vienna, Dubai and Auckland. F24 aims to provide its services to a wide range of sectors including energy, industry, commerce, banking & insurance, healthcare & pharmaceuticals, tourism, aviation, logistics & transport, IT & telecommunications and public organizations. F24 aims to cater to their everyday communication needs, along with aiding in crisis situations. With more than 5,500 customers globally, F24 stands as a significant SaaS provider for incident and crisis management plus sensitive and critical communications within Europe. The leadership of F24 comprises Christian Götz and Dr. Joerg Rahmer.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2000
Head office location
München, Germany
Number of employees
201 - 500
Website
http://www.f24.com

Do You Manage Peer Insights at F24?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top F24 Emergency/Mass Notification Services Alternatives

Logo of AlertMedia
1. AlertMedia
4.7
(185 Ratings)
Logo of Everbridge
2. Everbridge
4.5
(142 Ratings)
Logo of InformaCast Mobile
3. InformaCast Mobile
4.3
(42 Ratings)
View All Alternatives

Peer Discussions

F24 Emergency/Mass Notification Services Reviews and Ratings

4.2

(5 Ratings)

Rating Distribution

5 Star
40%
4 Star
60%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Planning & Transition

4.5

Delivery & Execution

4.5

Integration & Deployment

5.0

Service & Support

4.0

Service Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • BUSSINES CONTINUITY
    <50M USD
    Banking
    Review Source

    Efficient integration, outstanding support, and flexibility contrast with limited administrative hours.

    4.0
    May 4, 2026
    From our initial conversations, the Fact24 team consistently demonstrated flexibility and a willingness to address our company's needs. Ultimately, the platform's functionality and capabilities convinced us to make the decision.
    Automated Translation from Spanish
  • SENIOR ADVISER
    50M-1B USD
    Miscellaneous
    Review Source

    An excellent system that is making improvements to the GUI and connectivity

    4.0
    Feb 7, 2025
    Working with FACT24 has been very easy. A dedicated manager has been responsive to all our questions and quick to make changes via the development team in Germany.
  • ENGINEER
    1B-10B USD
    Software
    Review Source

    Effective Crisis Management with Multi Channel Communication

    4.0
    Dec 23, 2024
    F24 integrates smoothly with telecom infrastructure as that of my firm, enabling real time communication with customers, employees and partners during network outages, service disruptions etc. F24 multichannel approach ensures that alerts are delivered through various methods such as SMS, email etc. It also gives timely notifications to the customers.
  • SENIOR CONSULTANT
    50M-1B USD
    Services (non-Government)
    Review Source

    Improving Large Team Communication with Multifaceted Platforms

    5.0
    Dec 18, 2024
    Its allows for immediate and reliable communication channel such as email, SMS, Voice call etc,
  • Business Continuity Manager
    50M-1B USD
    Finance (non-banking)
    Review Source

    Excellent Implementation & Support

    5.0
    Nov 9, 2018
    F24 was the right choice for our company. Execution of the implementation was excellent! F24 were focused, professional and fully understood the needs of the company. They assured implementation and training of the product was fully successful on a global scale. The Product was easy to Implement and manage on a daily basis.
Showing Result 1-5 of 5

Recommended Gartner Insights

  • Market Guide for Emergency/Mass Notification Services Solutions (Transitioning to Emergency and Mass Notification Systems (EMNS))
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: F24 Emergency/Mass Notification Services
Performance of F24 Emergency/Mass Notification Services Across Market Features

F24 Emergency/Mass Notification Services Likes & Dislikes

Like

1. It has modules that can be contracted according to need. 2. Excellent pre- and post-sales support. 3. Excellent integration.

Automated Translation from Spanish
Like

Once set up it is quick to use. It has a good mobile app and a clear web based interface. The Customer Success Manager has been exceptionally helpful and always willing to help our team, working under pressure with a new crisis situation, create custom alarms if needed. There are now hooks into ServiceNow and Salesforce so that events or alarms triggered in those systems can trigger an alert in F24.

Like

Its ideal for us since it allows companies to quickly and effectively communicate with customers and employees during emergencies or service disruptions.

Dislike

1. Administrative staff office hours

Automated Translation from Spanish
Dislike

It looks a little dated, but with the recent updates using workspaces it is getting much friendlier. It took some time to get the web version to default to English across the site. The language/terminology is in places a little confusing, but again, it is improving and the team are very responsive.

Dislike

It can be more beneficial if it collaborates with AI-driven analytics for better customer experience.