Once you're familiar with the interface, it's very intuitive to use. I admit that the first few days it was quite confusing due to the number of modules and options, but once I became familiar with some of them, I understood that most of them work in a very similar way. I think it's a tool that can greatly help us manage our entire maintenance area, as long as the database is always up-to-date and all the information in it is accurate. However, I don't find it very practical that much of the information to populate the platform has to be entered manually. I also find the information that can be shared with third parties, our clients, very limited, since the module only shows them the requests they make. It would be much more efficient for our organization if they could also access the technical analysis module, so they could see the statistics on assets and work orders for the equipment and locations from which these requests are made. This would give them a much clearer picture of costs, times, and other statistics. Another issue I dislike is how poorly designed the Android phone app is, since the buttons at the top are below the phone icons that show battery, network, wifi, etc., making it very difficult to tap any of the top buttons.

The product is extensive in many areas; in the basics regarding maintenance, it works well; it's a matter of adapting and exploiting the way the product works.