Overview
Product Information on Freshservice
Updated 4th May 2026
What is Freshservice?
Freshservice Pricing
Overall experience with Freshservice
Senior Database Administrator
Gov't/PS/ED <5,000 Employees, EducationFAVORABLE
“Decent help desk software but some features could use more finesse”
IT Associate
50M - 250M USD, Healthcare and BiotechCRITICAL
“Complex Implementation and Limited Asset Management Cited as Notable Challenges”
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Key Insights
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Peer Discussions
Freshservice Reviews and Ratings
- IT Associate50M-1B USDHealthcare and BiotechReview Source
Complex Implementation and Limited Asset Management Cited as Notable Challenges
Ticketing itself is nice and we do appreciate how flexible the workflows are for different ticket queues and teams, but it can be complex to implement and troubleshooting these during implementation is a bit confusing. Asset management is a potential use case for Freshservice as well, but we've found it to be extremely lacking in both information gathered and ease of implementation (with the scanning server application still requiring internet explorer on its backend).
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