Overview
Product Information on Freshservice
Updated 22nd July 2026
What is Freshservice?
Freshservice Pricing
Overall experience with Freshservice
Engineer
<50M USD, IT ServicesFAVORABLE
“Good ITSM and SaaS Management Tool with Easy Setup and Automation”
IT Associate
<50M USD, ManufacturingCRITICAL
“Effective asset management, but costs and integrations are a challenge”
About Company
Company Description
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates globally.
Company Details
Company type
Public
Year Founded
2010
Head office location
San Mateo, United States
Number of employees
5001 - 10000
Annual Revenue
500M-1B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
Freshservice Reviews and Ratings
- Engineer<50M USDIT ServicesReview Source
Good ITSM and SaaS Management Tool with Easy Setup and Automation
We are using Freshservice for managing internal IT support and some SaaS-related tracking. Overall experience has been good so far. Setup was straightforward and team was able to start using it without much training. It helped us bring all support requests into one system and made things more organized.
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