Overview
Product Information on ServiceNow Software Asset Management
What is ServiceNow Software Asset Management?
ServiceNow Software Asset Management Pricing
Overall experience with ServiceNow Software Asset Management
“Automated Workflows in ServiceNow Improve Efficiency but Customization Can Be Challenging”
“Value Realization Evident but CLM Integration Questions Persist in Implementation”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceNow Software Asset Management
Deciding Factors: ServiceNow Software Asset Management Vs. Market Average
Performance of ServiceNow Software Asset Management Across Market Features
ServiceNow Software Asset Management Likes & Dislikes
things which i like most about service now are 1) easy to use and user friendly and very easy to manage track the capacity and work 2)very easy to integrate with almost all the systems automated mails all of these things are very helpful for the one who uses the Service Now 3) incident management system of service now integrates with related application and helps in maintaining applications by solving the problems raised through incident
The metrics are clear and their service along with their service partner is helpful in producing the targeted outcomes.
1. Centralized view of all assets across the lifecycle. 2. Strong integration with CMDB and other ServiceNow modules we already use. 3. Automation for onboarding and off-boarding employees and assigning software. 4. Built-in compliance and license tracking helps us prepare for audits.
Main issue or weakness of the product as per me would be 1) need more training to understand the platform, for new users too many features are very difficult to handle or understand all at once takes more time to understand the platform. 2) Service now is a comparatively expensive platform compared to its other competitors, high costs makes it difficult to afford for smalled organisations can be made bit less expensive by reducing some features 3)Room for too much customization sometimes can cause lot of problems or issues as well which will be eventually difficult to maintain and might cause problems with upgrade
In the active project - need to see how it integrates with CLM.
1. Implementation was resource-intensive and required external expertise. 2. The UI can feel heavy and overwhelming for new users. 3. Customization sometimes slows down upgrades. 4. Reporting is good, but advanced insights require extra configuration. 5. Cost is on the higher side compared to lighter tools.
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Peer Discussions
ServiceNow Software Asset Management Reviews and Ratings
- Software Developer10B+ USDSoftwareReview Source
Automated Workflows in ServiceNow Improve Efficiency but Customization Can Be Challenging
I have been using service now platform from past 3 to 4 years, ServiceNow is very flexible and user friendly it has very strong customization capabilities. also service now is very flexible as it integrates very well with most of the products which helps to make our life easier by managing tasks and also helps in improving overall efficiency by its features of automated work flows which really helps the user to track of the work their doing and also to track the capacity of individual. - ENGINEER50M-1B USDTransportationReview Source
Reliable ITAM for complex global operations
Managing software and hardware assets globally is complex, especially with multiple vendors and compliance requirements. ServiceNow IT Asset Management has helped us gain much better visibility and control. The CMDB integration and automation feature has reduced manual tracking and we're more confident in our compliance posture. It's not a magic button - it still takes process discipline and a strong implementation team - but it has become and essential part of our IT ecosystem. - It AssociateGov't/PS/EdEducationReview Source
Reliable and powerful software asset management with strong reporting and license tracking.
I've had a very positive experience using ServiceNow Asset Management in an educational environment. It is intuitive and well-organized, making it easy to track software assets and licenses. Some advanced features take time to learn, but overall it is reliable and efficient. - Software Developer50M-1B USDManufacturingReview Source
Efficient Request Management With Service Now Despite Occasional Navigation Challenges
My overall experience with Service Now has been excellent. The platform is intuitive, efficient and simplifies workflows. It saves time, improves collaboration, and makes managing requests and processes much smoother. - IT ASSOCIATE10B+ USDTelecommunicationReview Source
Robust API Enables Automation and Simplifies Reporting for Asset Management Tasks
Ability to manage large infrastructure and integrate with outside tools for asset management and deconfliction. Some room for improvement in preventing common manual entry errors.