Overview
Product Information on DS/FS/HD/RS/SA Series
What is DS/FS/HD/RS/SA Series?
DS/FS/HD/RS/SA Series Pricing
DS/FS/HD/RS/SA Series Product Images
Overall experience with DS/FS/HD/RS/SA Series
“Professional Service With Effective Support But Sales Response Times Were Delayed”
“Exploring the Multifaceted Functions of the Synology Server”
About Company
Company Description
The company is primarily geared towards aiding individuals and organizations in administering, circulating, and safeguarding their data. It is designed to be adaptable, suitable for all types of infrastructures and doesn't require a specific expertise for its usage. The overarching purpose is to cater to data management needs regardless of the volume of data and the different infrastructural contexts they operate in.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About DS/FS/HD/RS/SA Series
Reviewer Insights for: DS/FS/HD/RS/SA Series
Deciding Factors: DS/FS/HD/RS/SA Series Vs. Market Average
Performance of DS/FS/HD/RS/SA Series Across Market Features
DS/FS/HD/RS/SA Series Likes & Dislikes
The ease of use of the GUI interface (DSM), and all the software packages that are available and supported for things like Snapshots, VPN, and Sharing your data.
Simple management, stable OS, multifunctionality.
In addition to a large, stable array, the tools provided by a Synology drive are user-friendly and effective. I also like the Google backup retrieval portal, making it easy to download files.
Sometimes our sales rep would not get back to us for weeks on end. We ended up having to setup an account on the website to create support tickets for general support and got answers back more quickly that way than through our sales rep most of the time. This was a little inconvenient as we were expecting more expedited service since we were testing for a proof of concept. that's not to say that we never got a response or that our sales rep didn't get us a few calls with an engineer, because they did, but they also had some staffing issues and re-organization that they were going through that they explained to us was causing a lot of the delays. The only complaint about the product were some technical limitations of the ShareSync product and being able to select subfolders to sync without have new folders at the same level get automatically grabbed.
I can't find any negatives.
My only real concern is that when a disk goes bad that I have to figure out how to replace it with the same type of disk. If the original disks work for 5 years, when one does go bad, sometimes it's a bit of a challenge to procure a new disk of the same type. I don't think you can mix & match types of disks.
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DS/FS/HD/RS/SA Series Reviews and Ratings
- Senior Infrastructure Engineer50M-1B USDConsumer GoodsReview Source
Professional Service With Effective Support But Sales Response Times Were Delayed
Everyone we dealt with was very professional and polite. They went above and beyond to get us test equipment and extended the timeline for us to test with by many months. When they didn't have answers to our questions, they made notes and either got back to us or got us on a call with knowledgeable staff. - DIRECTOR OF ITGov't/PS/EdEducationReview Source
Great backup solution for Google Workspace
Synology has made it simple to back up our Google Workspace with its integrated Google backup tools. You can back up email, drive, calendars, shared drives, etc... Everything in your domain. - Account Manager50M-1B USDServices (non-Government)Review Source
Positive Storage Features Noted Amid Initial Uncertainties With New Product Launch
This was a quick turn around project for my customer and I worked with the rep who was there every step along the way to help answer questions and streamline getting this product for my client. - Director of IT50M-1B USDHealthcare and BiotechReview Source
Cost Per Seat Is Competitive, But Application Variety Remains Restricted
Pre-sales support was focused and accurate. I was not up-sold or pushed to other products. - Sales Manager<50M USDIT ServicesReview Source
User-Friendly Design and Support for a Scalable Business Solution
Synology has been a great manufacturer partner to worth in order to provide my customers with the solution they need and meet their budget. I appreciate the quick response and knowledgable experience my Synology reps have provided to help me bring solutions to my customers.