• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Fujitsu Outsourced Digital Workplace Services
Logo of Fujitsu Outsourced Digital Workplace Services

Fujitsu Outsourced Digital Workplace Services

byFujitsu
in Outsourced Digital Workplace Services
4.3

Overview

Service Information on Fujitsu Outsourced Digital Workplace Services

Updated 13th October 2025

What is Fujitsu Outsourced Digital Workplace Services?

Fujitsu Outsourced Digital Workplace Services is a service designed to support organizations in managing and improving their digital workplace environments. The service focuses on delivering a range of solutions including remote support, device management, application services, and workplace automation. It aims to enhance user productivity, streamline IT operations, and simplify end-user support by integrating digital tools and processes. The service helps businesses address challenges related to managing hybrid and remote workforces, ensuring access to necessary resources, and maintaining security and compliance. By providing monitoring, analytics, and continuous improvement, the service seeks to enable efficient and flexible workplace operations.

Fujitsu Outsourced Digital Workplace Services Pricing

Fujitsu Outsourced Digital Workplace Services uses a pricing model that varies based on the specific services selected, the scale of deployment, and contract terms, typically offering tailored agreements to address client needs. The service structure can include options such as per-user, per-device, or bundled service packages, with costs determined by the scope and duration of the engagement.

Overall experience with Fujitsu Outsourced Digital Workplace Services

INFRASTUCTURE OPERATIONS
250M - 500M USD, Banking
FAVORABLE

“Fostering Agent Relationships: A Crucial Aspect of Service Desk Functions”

4.0
Aug 15, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
IT Manager
3B - 10B USD, Manufacturing
CRITICAL

“Customer Service Improvements Undermined By Lack Of Account Knowledge Among Leadership”

3.0
Aug 14, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 25th July 2024

Fujitsu, a global information and communication technology entity originating from Japan, provides a diverse array of technology products, solutions, and services. The primary objective of the company revolves around bridging people, technology, and ideas. In pursuit of this focal point, the firm aims to foster an environment conducive to universal progression and the realization of individual aspirations.

Company Details

Updated 7th July 2025
Company type
Public
Year Founded
1935
Head office location
Tokyo, Japan
Number of employees
10001+
Annual Revenue
30B+ USD
Website
https://global.fujitsu/en-global

Do You Manage Peer Insights at Fujitsu?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Fujitsu Outsourced Digital Workplace Services Alternatives

Logo of HCLTech Outsourced Digital Workplace Services
1. HCLTech Outsourced Digital Workplace Services
4.7
(177 Ratings)
Logo of Kyndryl Outsourced Digital Workplace Services
2. Kyndryl Outsourced Digital Workplace Services
4.8
(153 Ratings)
Logo of TCS Outsourced Digital Workplace Services
3. TCS Outsourced Digital Workplace Services
4.4
(146 Ratings)
View All Alternatives

Peer Discussions

Fujitsu Outsourced Digital Workplace Services Reviews and Ratings

4.3

(95 Ratings)

Rating Distribution

5 Star
32%
4 Star
51%
3 Star
17%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • IT Manager
    1B-10B USD
    Manufacturing
    Review Source

    Customer Service Improvements Undermined By Lack Of Account Knowledge Among Leadership

    3.0
    Aug 14, 2025
    Contractual obligations are met but the overall service is average. Fujitsu has not provided new innovations that drive growth.
  • IT Manager
    1B-10B USD
    Manufacturing
    Review Source

    Customer Service Improvements Undermined By Lack Of Account Knowledge Among Leadership

    3.0
    Aug 14, 2025
    Contractual obligations are met but the overall service is average. Fujitsu has not provided new innovations that drive growth.
  • Read All 90 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Critical Capabilities for Outsourced Digital Workplace Services
  • Magic Quadrant for Outsourced Digital Workplace Services
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: Fujitsu Outsourced Digital Workplace Services
Performance of Fujitsu Outsourced Digital Workplace Services Across Market Features

Fujitsu Outsourced Digital Workplace Services Likes & Dislikes

Like

The agents and supervisors manning the Service Desk

Like

The agents and supervisors manning the Service Desk

Like

The agents and supervisors manning the Service Desk

Dislike

Leadership above the Service Desk Leaders (Support Staff) has minimal knowledge of the account and there is no clear mentor for the team. This leads to miscommunication and lack of trust. Multiple projects have missed Go-Live dates due to Fujitsu not following up as quickly as they communicated they would in emails. We often have to ask for updates. There have been multiple leadership changes and Fujitsu has not promoted anyone within the account. Talented, upcoming leaders are being overlooked, impacting team morale.

Dislike

Leadership above the Service Desk Leaders (Support Staff) has minimal knowledge of the account and there is no clear mentor for the team. This leads to miscommunication and lack of trust. Multiple projects have missed Go-Live dates due to Fujitsu not following up as quickly as they communicated they would in emails. We often have to ask for updates. There have been multiple leadership changes and Fujitsu has not promoted anyone within the account. Talented, upcoming leaders are being overlooked, impacting team morale.

Dislike

Leadership above the Service Desk Leaders (Support Staff) has minimal knowledge of the account and there is no clear mentor for the team. This leads to miscommunication and lack of trust. Multiple projects have missed Go-Live dates due to Fujitsu not following up as quickly as they communicated they would in emails. We often have to ask for updates. There have been multiple leadership changes and Fujitsu has not promoted anyone within the account. Talented, upcoming leaders are being overlooked, impacting team morale.