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Overview

Service Information on Fujitsu Outsourced Digital Workplace Services

Updated 13th October 2025

What is Fujitsu Outsourced Digital Workplace Services?

Fujitsu Outsourced Digital Workplace Services is a service designed to support organizations in managing and improving their digital workplace environments. The service focuses on delivering a range of solutions including remote support, device management, application services, and workplace automation. It aims to enhance user productivity, streamline IT operations, and simplify end-user support by integrating digital tools and processes. The service helps businesses address challenges related to managing hybrid and remote workforces, ensuring access to necessary resources, and maintaining security and compliance. By providing monitoring, analytics, and continuous improvement, the service seeks to enable efficient and flexible workplace operations.

Fujitsu Outsourced Digital Workplace Services Pricing

Fujitsu Outsourced Digital Workplace Services uses a pricing model that varies based on the specific services selected, the scale of deployment, and contract terms, typically offering tailored agreements to address client needs. The service structure can include options such as per-user, per-device, or bundled service packages, with costs determined by the scope and duration of the engagement.

Overall experience with Fujitsu Outsourced Digital Workplace Services

INFRASTUCTURE OPERATIONS
250M - 500M USD, Banking
FAVORABLE

“Fostering Agent Relationships: A Crucial Aspect of Service Desk Functions”

4.0
Aug 15, 2025
Admire where we work together to address issues and the relationships that are paramount to services.
IT Manager
3B - 10B USD, Manufacturing
CRITICAL

“Customer Service Improvements Undermined By Lack Of Account Knowledge Among Leadership”

3.0
Aug 14, 2025
Contractual obligations are met but the overall service is average. Fujitsu has not provided new innovations that drive growth.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Logo of Fujitsu Outsourced Digital Workplace Services

Fujitsu Outsourced Digital Workplace Services

byFujitsu
in Outsourced Digital Workplace Services
4.3

About Company

Company Description

Updated 25th July 2024

Fujitsu, a global information and communication technology entity originating from Japan, provides a diverse array of technology products, solutions, and services. The primary objective of the company revolves around bridging people, technology, and ideas. In pursuit of this focal point, the firm aims to foster an environment conducive to universal progression and the realization of individual aspirations.

Company Details

Updated 7th July 2025
Company type
Public
Year Founded
1935
Head office location
Tokyo, Japan
Number of employees
10001+
Annual Revenue
30B+ USD
Website
https://global.fujitsu/en-global

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Fujitsu Outsourced Digital Workplace Services Likes & Dislikes

Like

The agents and supervisors manning the Service Desk

Like

Service Desk Leaders (Support Staff) fully understand our environment, which is crucial during collaboration meetings with the Business Units. When a change order needs to be created, the negotiation process is streamlined and all suggestions are considered. Service Desk is empowered to contribute to the Knowledge Base which is used for self-service and first contact resolution leading to customer service excellence.

Like

Very knowledgeable individuals who are reliable.

Dislike

We don't do enough to try to build relationships with the remote agents.

Dislike

Leadership above the Service Desk Leaders (Support Staff) has minimal knowledge of the account and there is no clear mentor for the team. This leads to miscommunication and lack of trust. Multiple projects have missed Go-Live dates due to Fujitsu not following up as quickly as they communicated they would in emails. We often have to ask for updates. There have been multiple leadership changes and Fujitsu has not promoted anyone within the account. Talented, upcoming leaders are being overlooked, impacting team morale.

Dislike

Some difficulty staffing in prior years, but otherwise a very positive and great long-term partner.

Recommended Gartner Insights

  • Critical Capabilities for Outsourced Digital Workplace Services
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Fujitsu Outsourced Digital Workplace Services Reviews and Ratings

Performance of Fujitsu Outsourced Digital Workplace Services Across Market Features
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
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Reviewer's Industry
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Reviewer's Job Function
  • IT Manager
    1B-10B USD
    Manufacturing
    Review Source

    Customer Service Improvements Undermined By Lack Of Account Knowledge Among Leadership

    3.0
    Aug 14, 2025
    Contractual obligations are met but the overall service is average. Fujitsu has not provided new innovations that drive growth.
  • INFRASTUCTURE OPERATIONS
    50M-1B USD
    Banking
    Review Source

    Fostering Agent Relationships: A Crucial Aspect of Service Desk Functions

    4.0
    Aug 15, 2025
    Admire where we work together to address issues and the relationships that are paramount to services.
  • SENIOR MANAGER IT SERVICES
    1B-10B USD
    Manufacturing
    Review Source

    Effective, Flexible & Sustainable Desktop Support Model

    5.0
    Jul 31, 2025
    Very easy to work with. Very professional organization that listens to their customer.
  • VP, IT SERVICES
    1B-10B USD
    Banking
    Review Source

    ITSM Excellence.

    5.0
    Aug 14, 2025
    Fujitsu is very customer focused and team is quick to follow up and remediate.
  • VP, IT
    10B+ USD
    Banking
    Review Source

    Flexibility and Regular Enhancements Highlighted as Key Strengths

    5.0
    Aug 15, 2025
    Overall great experience. Easy to work with and high quality talent.
...
Showing Result 1-5 of 90

4.3

(95 Ratings)

Rating Distribution

5 Star
32%
4 Star
51%
3 Star
17%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Planning & Transition

4.1

Delivery & Execution

4.1

Integration & Deployment

4.1

Service & Support

4.2

Service Capabilities

4.2

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