Overview
Service Information on Fujitsu Outsourced Digital Workplace Services
What is Fujitsu Outsourced Digital Workplace Services?
Fujitsu Outsourced Digital Workplace Services Pricing
Overall experience with Fujitsu Outsourced Digital Workplace Services
“Fostering Agent Relationships: A Crucial Aspect of Service Desk Functions”
“Customer Service Improvements Undermined By Lack Of Account Knowledge Among Leadership”
About Company
Company Description
Fujitsu, a global information and communication technology entity originating from Japan, provides a diverse array of technology products, solutions, and services. The primary objective of the company revolves around bridging people, technology, and ideas. In pursuit of this focal point, the firm aims to foster an environment conducive to universal progression and the realization of individual aspirations.
Company Details
Do You Manage Peer Insights at Fujitsu?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Fujitsu Outsourced Digital Workplace Services
Performance of Fujitsu Outsourced Digital Workplace Services Across Market Features
Fujitsu Outsourced Digital Workplace Services Likes & Dislikes
The agents and supervisors manning the Service Desk
Service Desk Leaders (Support Staff) fully understand our environment, which is crucial during collaboration meetings with the Business Units. When a change order needs to be created, the negotiation process is streamlined and all suggestions are considered. Service Desk is empowered to contribute to the Knowledge Base which is used for self-service and first contact resolution leading to customer service excellence.
Very knowledgeable individuals who are reliable.
We don't do enough to try to build relationships with the remote agents.
Leadership above the Service Desk Leaders (Support Staff) has minimal knowledge of the account and there is no clear mentor for the team. This leads to miscommunication and lack of trust. Multiple projects have missed Go-Live dates due to Fujitsu not following up as quickly as they communicated they would in emails. We often have to ask for updates. There have been multiple leadership changes and Fujitsu has not promoted anyone within the account. Talented, upcoming leaders are being overlooked, impacting team morale.
Some difficulty staffing in prior years, but otherwise a very positive and great long-term partner.
Top Fujitsu Outsourced Digital Workplace Services Alternatives
Peer Discussions
Fujitsu Outsourced Digital Workplace Services Reviews and Ratings
- IT Manager1B-10B USDManufacturingReview Source
Customer Service Improvements Undermined By Lack Of Account Knowledge Among Leadership
Contractual obligations are met but the overall service is average. Fujitsu has not provided new innovations that drive growth. - INFRASTUCTURE OPERATIONS50M-1B USDBankingReview Source
Fostering Agent Relationships: A Crucial Aspect of Service Desk Functions
Admire where we work together to address issues and the relationships that are paramount to services. - SENIOR MANAGER IT SERVICES1B-10B USDManufacturingReview Source
Effective, Flexible & Sustainable Desktop Support Model
Very easy to work with. Very professional organization that listens to their customer. - VP, IT SERVICES1B-10B USDBankingReview Source
ITSM Excellence.
Fujitsu is very customer focused and team is quick to follow up and remediate. - VP, IT10B+ USDBankingReview Source
Flexibility and Regular Enhancements Highlighted as Key Strengths
Overall great experience. Easy to work with and high quality talent.