Overview
Service Information on HCLTech Outsourced Digital Workplace Services
What is HCLTech Outsourced Digital Workplace Services?
HCLTech Outsourced Digital Workplace Services Pricing
Overall experience with HCLTech Outsourced Digital Workplace Services
“HCL - solid partner for now and the future”
“Commendable front-line service with opportunities for improvements in other areas. ”
About Company
Company Description
HCLTech (formerly Hindustan Computers Limited) is an Indian multinational information technology (IT) services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.
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User Sentiment About HCLTech Outsourced Digital Workplace Services
Reviewer Insights for: HCLTech Outsourced Digital Workplace Services
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HCLTech Outsourced Digital Workplace Services Likes & Dislikes
HCL provides support services (Service Desk, Onsite Support, device rollouts) for my team and end-users. While contract verbiage is of course important, HCL values the relationship more and works with us when there is confusion or different interpretations of what is included in the service.
They are responsive and adept at addressing immediate customer issues.
The Follow the Sun support has been beneficial, providing assistance at all hours. The software packaging process has been efficient and precise, greatly benefiting our operations. Lastly, the Service Desk support levels and user experience levels have been top-notch, with the team being responsive, helpful, and friendly.
Resource turnover, but this is not unique to HCL nor to this contract. It is an unfortunate by-product of outsourcing and constantly trying to drive down costs. They also struggle to deliver innovation, but there are other factors involved there (including our conservative business).
EUS, EUC, forward thinking and change management are areas of service delivery that have opportunities for improvement.
One aspect of our service that I find a bit challenging is the need for our internal teams to frequently lead the vendor in response to technical issues. While I understand that collaboration and guidance are part of our roles, I believe this practice can sometimes place an undue burden on our teams. It would be more efficient and beneficial if the vendors could take more initiative in addressing and resolving these technical issues.
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HCLTech Outsourced Digital Workplace Services Reviews and Ratings
- End User Support Management10B+ USDInsurance (except health)Review Source
HCL - solid partner for now and the future
HCL has been a solid partner, managing the transition of service providers during the pandemic and they continue to deliver today, and through our multiple acquisitions. They value the relationship, listen to feedback and try to deliver what we request. While some situations have been quite challenging, including quality work from their third party vendors, they have delivered the savings required and the level of service desired. - Manager of IT Services10B+ USDInsurance (except health)Review Source
New Chat and Tech Bar Features Enhance Support Across Multiple Locations
My overall experience with our first line of support from this service has been solid and reliable, which I greatly appreciate. The introduction of new methods, such as chat support and tech bars in multiple new locations, has been a gamechanger. These additions have significantly enhanced accessibility and efficiency, making it easier for everyone to get the help they need promptly. - Director of Sales1B-10B USDConsumer GoodsReview Source
HCL Tech is a Value Creation - AI First Organization - HCL Tech truly understands Creating Efficiencies at Scale
HCLTech is deeply focused on the customer experience and creating value HCLTech's partnerships team led by our POC are very well positioned to help customers think about the Digital Workplace Experience - Director of Sales50M-1B USDSoftwareReview Source
Outcome-Driven Workplace Model Promotes Innovation Through Agnostic Technology Approach
HCL's ODWS stands out as a mature, outcome-driven, digital workplace framework delivering a well-structured approach to workplace operations. Their framework goes beyond the traditional support typically experienced when evaluating workplace service providers. - IT DIRECTOR50M-1B USDServices (non-Government)Review Source
Mature, consistent services being delivered with outstanding CSAT results
HCL provide a consistent process globally- with excellent CAST scores 97% with a response rate of 30%