Outsourced Digital Workplace Services Reviews and Ratings

Both pre-sales as well as transition were superb. Skilled resources with very mature framework on selling the platform, really good understanding of pain points, stakeholder management, and lots of flexibility to bake in things that were not specifically included during RFI phase. Transition team was also very senior and documented all risks, pain points, and improvement plans. Delivery - Pretty good compared to other previous experiences. They were able to stabilize services under 3 months, threw a lot of resources at the problem in order to keep under control. Not so structured when it came to key areas of help needed, but always feeling the pressure and accountability, they never pushed back saying it was not their problem to solve, or using the contract as "shield" saying something wasnt in scope.

TCS team's deep technical knowledge and ability to understand our Retail business's needs has been crucial in keeping our IT operations running smoothly. They clearly understand our business and the unique challenges we face due to the legacy applications that are critical for our business operations in the stores and warehouses.

Atos is able to deliver a state-of-the-art DWP-Service on a very professional level. Their technical Architects brings in a wide knowledge of new technologies and together we've designed and already implemented several great IT-services with good value for our end-users. Our assigned operations team (1st, 2nd & also 3rd) has a very strong customer focus and was able to deliver the whole complex DWP service within the contractual agreements. Last but not least also the relationship and the cooperation with the Sales/Account Team is working very well.

Wipro is the desktop services managed services provider. After 4 years into the relationship, the product owners of each desktop service, are overall very happy with the service and support, they provide to us and our end users. The Wipro teams are very dedicated to their role and have the proper skillset and expertise.

I was able to experience truly exceptional high quality services by DXC.

I was on the client side for a Unisys deployment of a new computer system to transfer data securely between our customers and our support teams. The system was used to reduce the risk of patient data being lost in transit. The Unisys team was always professional and worked with us to overcome the lack of clear requirements at the onset of the engagement. There were also challenges from our side with regard to stakeholder management which were negotiated in a very professional way, despite the obstacles encountered. Excellent project management, communication, and new ways to proceed provided by the solutions architect.

Stefanini as a service provider not just giving us a stable service, but always trying to improve, develop new ways and looking for opportunities where they can help to fill the gaps within our internal service structure.

We act as one team, focused on delivering great service by executing our strategies together, not in silos. This provides our colleagues and ultimately our customers, with the best value. We achieve this through transparency in our business, technology, sustainability strategies and goals.

Capgemini provided a seamless SharePoint Online migration experience for our organisation. Their knowledge and expertise from the initial discovery exercise, through to the build of the new site architecture and implementation, was outstanding. This skillset proved time and time again to be most valuable in ensuring the project continued to make progress even when out of the box challenges arose. The end result is a new SharePoint site which has exceeded our expectations and evoked much positive feedback from our users. I would not hesitate in recommending or using Capgemini again due to the success of our migration project.

Overall experience has been highly positive. The technical expertise of the resources assigned to our account has been very good. Feedback from both end users and our workforce has consistently been favorable. The capabilities provided continue to meet our business needs and adhere to our contracted service levels.

NTT Data has collaborated with us in setting up a next gen forward looking IT Services model which is continuously improving. The NTTData IT leadership has been strategic in intent to ensure that we've a service delivery model which captures the best in class while staying absolutely spot on in execution to delivery on tactical goals. Execution capabilities are top notch in every aspect.

My experience with Ricoh ITS has been very good. Our Customer Success Account Manager and his Technical lead have been outstanding. I know if a problem arises, they can quickly pull together the resources to resolve quickly!

The support team working remotely always went well, within technically possible conditions. Even when faced with a significant problems, the team always tried to do as much as possible with availability and friendliness

Accenture consistently delivers great results, demonstrating reliability and expertise within their field. Their proactive communications and attention to detail has significantly contributed to our overall success. Their commitment to quality and timely delivery makes them a valuable partner in our operations

The overall experience with Computacenter has been positive. Their staff is always knowledgeable and friendly, making the process smooth and hassle free. Communication is always clear and contributes to our overall end user satisfaction.

TEKsystems has been a preferred partner of ours for many years and we continue to use and recommend them because they stand out from all of the competition. They are able to provide local support backed up by a global network of consulting expertise. In our large IT system migration project, they were able to accommodate multiple shifts in project approach and scope, provide innovative and simple solutions to complex issues that arose, and complete the project within a challenging timeframe. TEK provided several resources all with clearly defined roles, and each was able to outperform our expectations.

This is one of the good option to meet and improve business outcome processes customer satisfaction and integration are main pillars provided from this services

The CompuCom partnership has allowed our resources to focus on new initiatives to move our organization forward. The daily operational technology support they provide exceeds the service level goals required to eliminate and reduce interrupts to productivity.

Infosys has lots of potential and skills to provide outstanding services, and does put and show this into practice on daily bases

Insight is a true partner and is always looking for ways to make our user experience better. Our client support team really gets our business and the special needs of our business.