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Overview

Review Summary
AI Generated Using Real User Reviews

See a synthesized overview of the key takeaways from verified reviews of Kyndryl Outsourced Digital Workplace Servic ...

Service Information on Kyndryl Outsourced Digital Workplace Services

Updated 1st December 2025

What is Kyndryl Outsourced Digital Workplace Services?

Kyndryl Outsourced Digital Workplace Services deliver end-to-end solutions that enhance employee productivity and experience across hybrid environments. The portfolio includes a digital workplace platform for seamless collaboration and proactive issue resolution through automation and analytics; 24/7 omnichannel IT support leveraging intelligent cloud contact centers; and Experience Management as a Service to measure and improve user satisfaction. Kyndryl provides device lifecycle management with zero-touch provisioning for all major platforms, sustainability-focused operations, and strategic consulting for workplace transformation, including Microsoft 365 enablement and workflow orchestration. These services help organizations modernize IT support, optimize operations, and accelerate adoption of digital workplace technologies.

Kyndryl Outsourced Digital Workplace Services Pricing

Kyndryl Outsourced Digital Workplace Services is a service that offers pricing based on customized agreements tailored to client requirements. The service typically uses a subscription or managed services fee structure, with costs varying according to service levels and contractual terms.

Overall experience with Kyndryl Outsourced Digital Workplace Services

IT Manager
10B - 30B USD, Finance (non-banking)
FAVORABLE

“Strong Collaboration and Responsive Support Highlighted as Major Service Strengths”

5.0
Feb 3, 2026
I have a wonderful relationship. The support that we receive is truly exceptional. I can reach out for support and the Kyndryl team will help me any way they can. They will ask probing questions on how they can help. They will check the logs to look for error codes and check with HCL to see if anyone else has had an issue. They are great teammates. They are very responsive to any questions or issues.
It Associate
1B - 3B USD, Energy and Utilities
CRITICAL

“Service Strength Highlighted but Delays Persist in Support and Invoicing Processes”

3.0
Apr 1, 2026
Kyndryl has provided good services for our company and our needs.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Outsourced Digital Workplace Services

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

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Logo of Kyndryl Outsourced Digital Workplace Services

Kyndryl Outsourced Digital Workplace Services

byKyndryl
in Outsourced Digital Workplace Services
4.7
2026

About Company

Company Description

Updated 21st November 2025

Kyndryl is a global IT services company headquartered in New York, United States, with operations spanning over 60 countries and a workforce of approximately 90,000 employees. The company designs, builds, manages, and modernizes mission-critical technology systems for businesses worldwide. With deep expertise across industries and a commitment to innovation, Kyndryl empowers organizations to achieve operational excellence and digital transformation by co-creating solutions with their partners and customers worldwide. Its core service areas include cloud infrastructure, mainframe modernization, AI operations, enterprise networking, network services, digital workplace solutions, and cybersecurity—enabling clients to navigate complex IT environments with agility and resilience.

Company Details

Updated 21st November 2025
Company type
Public
Year Founded
2021
Head office location
New York, New York, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.kyndryl.com

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User Sentiment About Kyndryl Outsourced Digital Workplace Services
Reviewer Insights for: Kyndryl Outsourced Digital Workplace Services
Deciding Factors: Kyndryl Outsourced Digital Workplace Services Vs. Market Average
Performance of Kyndryl Outsourced Digital Workplace Services Across Market Features

Kyndryl Outsourced Digital Workplace Services Likes & Dislikes

Like

The best part of the service are the people. They work with you to help or support you when you need it, When there are issues they will work with you versus saying that is your problem. They are great at collaborating for the same goal, to fix the issue. I always appreciate their help and their willingness to help me. It is always appreciated.

Like

The pro-activeness from the team is one of the main benefits of working together with Kyndryl.

Like

Immediately reachable, solution imminent, giving feedback with updates where they stand, if the problem needs longer or more teams to solve.

Dislike

I wish that there was a way to reward the team when they help me. They go the extra step to help. My company has an applause reward system to recognize individuals that go the extra effort and beyond. There are times I feel the team is short staffed and staff have to work long hours to fix an issue, validate a change, promote a change request. The service has access to our data but since it is outside the company some of the functions that our company have require special approvals or there is a limitation on what they can or can not due.

Dislike

The response time from the support team, the contract team and the invoice team leaves room for improvement. It takes sometimes days or weeks when things could be finalized in matter of hours or max days.

Dislike

-

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  • Critical Capabilities for Outsourced Digital Workplace Services
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Kyndryl Outsourced Digital Workplace Services Reviews and Ratings

Filter Reviews
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Most helpful
Last 12 Months
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Reviewer's Job Function
  • IT Manager
    10B+ USD
    Finance (non-banking)
    Review Source

    Strong Collaboration and Responsive Support Highlighted as Major Service Strengths

    5.0
    Feb 3, 2026
    I have a wonderful relationship. The support that we receive is truly exceptional. I can reach out for support and the Kyndryl team will help me any way they can. They will ask probing questions on how they can help. They will check the logs to look for error codes and check with HCL to see if anyone else has had an issue. They are great teammates. They are very responsive to any questions or issues.
  • Director of Finance
    50M-1B USD
    Banking
    Review Source

    Consistent Positive Interactions With Kyndryl Support Across Different Issues and Teams

    5.0
    Dec 17, 2025
    I have required support from many different of the Kyndryl employees from August until October through my company and they have been at all times kind and supportive. Incredibly competent and no matter what time of a day, they have taken the proper time to solve the issue at hand and proactively find solutions, even if the problem at hand has been an unusual one.
  • Marketing Manager
    <50M USD
    Media
    Review Source

    Consistent Service Quality Noted, Though Frequent Ticketing Remains a Challenge

    5.0
    Jan 22, 2026
    Throughout our collaboration, the experience with the supplier has been consistently positive. I Would like highlight their ability to address and resolve challenges with an agility and precision that have significantly contributed to operational continuity.
  • Manager of IT Services
    50M-1B USD
    IT Services
    Review Source

    Kyndryl Service Shows Consistent Availability and Prompt Issue Resolution Over Time

    5.0
    Jan 22, 2026
    I am completely satisfied about the service, kyndryl is our supplier from 2 years.
  • Finance Associate
    10B+ USD
    Services (non-Government)
    Review Source

    High Professional Standards Observed With Prompt and Thorough Problem Resolution

    5.0
    Mar 25, 2026
    I found a top professionalism from colleagues who contacted me in a fast time manner and resolve the case with expertise tools and knowledge. I found politeness and a fast response with full understanding of the issue forwarded.
...
Showing Result 1-5 of 139

4.7

(139 Ratings)

Rating Distribution

5 Star
71%
4 Star
22%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.6

Planning & Transition

4.6

Delivery & Execution

4.7

Integration & Deployment

3.6

Service & Support

3.7

Service Capabilities

4.7

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