TCS demonstrates strong collaboration towards achieving mutual goals. TCS is recognized for quickly addressing queries, complaints or escalations, which enhances the overall service experience. We would expect to receive more ideas and innovation from TCS based on other engagements. TCS demonstrates notable strengths in Multi-language Service Desk and APAC EUS, showcasing great capabilities. However, there's room for improvement in Automated Service Desk. Regional support in North America and Europe is satisfactory, given the subcontracting model, but could be elevated to ensure greater reliability if TCS guarantee the service directly without partners. Change management capabilities need some development to address gaps in the engagement.

The TCS service desks is not a bad product, however, I think the UI can be improved on both functionally and aesthetically. TCS is committed to supporting our staff and that is to be commended and has been a great partnership in ensuring we succeed. However, the quality isn't always adequate and we're better having our own internal team carrying out the resolutions.