Overview
Service Information on Unisys Outsourced Digital Workplace Services
What is Unisys Outsourced Digital Workplace Services?
Unisys Outsourced Digital Workplace Services Pricing
Overall experience with Unisys Outsourced Digital Workplace Services
“Collaborative Partnership with Unisys Enhanced by Proactive Solutions and Risk Management”
“Solid choice for service desk”
About Company
Company Description
Unisys is a technology solutions company that caters to organizations worldwide. The company specializes in generating solutions such as digital workplace, cloud, infrastructure and applications, enterprise computing, as well as business process solutions. Its primary objective is to assist individuals in overcoming challenges and reaching beyond their potential by utilizing these tools.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Unisys Outsourced Digital Workplace Services
Reviewer Insights for: Unisys Outsourced Digital Workplace Services
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Performance of Unisys Outsourced Digital Workplace Services Across Market Features
Unisys Outsourced Digital Workplace Services Likes & Dislikes
Unisys has tried to anticipate our challenges and brought forward relevant solutions to consider. They have leveraged their experience across multiple customers to help us learn from their lessons learned. They have worked collaboratively with us to solve problems and stretch their capabilities when needed.
Staff we interact with are friendly.
-the service desk has developed strong expertise through an effective knowledge management methodology. - Proximity services like Tech-Cafe and Tech-Truck strengthen user relationships, with Unisys seen as the entry point to AFKL IT. - The ability do respond internationally, including offshore service centers, is a major advantage.
Sometimes their extended product teams have presented in a way that it was clear they did not know any of the history of our relationship or services, I noticed this in their Depot presentation, but it has come across a few other times when trying to present us with new solutions. As mentioned, some of their teams follow the model vs. common sense and experience.
Turnover in positions.
Loss of OEM certification led to costly new PC replacements instead of repair, with room for improvement in communication.
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Peer Discussions
Unisys Outsourced Digital Workplace Services Reviews and Ratings
- Senior Managing Director, Global IT Service Management10B+ USDMediaReview Source
Collaborative Partnership with Unisys Enhanced by Proactive Solutions and Risk Management
In the Digital Workspace area, Unisys has been an excellent partner. We have a very collaborative relationship with great sharing of ideas. Unisys consistently demonstrates a focus on keeping our environment running smoothly with minimal disruption. They have been quick to call out risks and alternatives as we adapt to changes in our business environment. The Service Desk is overall very good but has made mistakes by "following the model" vs. common sense sometimes. An example is significant understaffing for the first day back after the end-of-year holidays because the prior few weeks leading up to the first business day in January (when everyone calls the Service Desk because they forgot their password) were quiet. The last two weeks of the year are ALWAYS quiet, many people globally are out for the Holidays... - Vendor manager10B+ USDTransportationReview Source
Proximity Services Foster Strong Relationships Despite OEM Certification Loss Impact
Unisys demonstrated its ability to meet our requirements during the RFP WaaS 2020. Since then, Unisys has effectively compensated for the shortcomings of the selected provider with very high responsiveness and efficiency. - Identity Architecture Lead50M-1B USDMediaReview Source
Unisys Team Adaptability Supports Project Growth Amid Some Process Integration Challenges
I have worked with both SOW as well as staff augmentation contracts with Unisys. The team members and services provided by them have been top tier talent. The ability for the teams to extend their skillsets and take on new services, with the extended SOWs, has been a godsend. The team members have given us the time and attention to detail we expect from any internal employee and constantly strive to help us align to corporate goals. - DIRECTOR SERVICE DELIVERY MANAGEMENT50M-1B USDManufacturingReview Source
Unisys: And valued business partner for our organization
In the 10 years of my relationship with Unisys for the services I manage, I find them to be very agreeable to find solutions and process improvements for every day support challenges. - OPERATIONS MANAGER10B+ USDManufacturingReview Source
Reliable and Trusted Partner with An Excellent Proactive Support Team
Overall, we are very satisfied with the support that Unisys provides. The team is responsive, professional, and proactive in managing our needs. I would like to commend our account manager for his dedication and excellent service. He consistently goes the extra mile to ensure issues are resolved promptly and follows up diligently to close the loop. His collaborative approach and technical expertise have made a positive impact on our daily operations. We appreciate the partnership and look forward to continuing a deeper collaboration with Unisys.