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Logo of GetFeedback

GetFeedback

bySurveyMonkey
in Voice of the Customer Platforms
4.3

Overview

Product Information on GetFeedback

Updated 13th October 2025

What is GetFeedback?

GetFeedback is a software designed to facilitate the collection and analysis of customer feedback across various channels such as web, email, and SMS. The software provides tools for creating surveys, distributing them to target audiences, and aggregating responses in real time. GetFeedback offers customization options for survey design and allows integration with customer relationship management systems to enhance workflow and data continuity. The software supports advanced reporting features that help organizations identify trends, measure satisfaction, and uncover areas for improvement, addressing the business need to systematically gather and act on customer insights to inform decision-making and improve customer experience.

GetFeedback Pricing

GetFeedback software uses a subscription-based pricing model with different tiers based on features and usage levels. The software typically offers monthly or annual plans, and pricing depends on factors such as survey volume, access to advanced analytics, and integration options. Additional services or functionalities may be available as add-ons for an extra fee.

Overall experience with GetFeedback

It Support Associate
500M - 1B USD, Services (non-Government)
FAVORABLE

“Streamlined Workflows & Analytics Enhanced Community Engagement and Simplified Data Collection ”

4.0
Feb 9, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Head of Commercial Quality
<50M USD, Energy and Utilities
CRITICAL

“Easy and quick”

3.0
May 26, 2022
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 28th January 2026

SurveyMonkey is a global provider of online survey and form solutions. The main goal is to provide people and organizations with fast, valuable feedback, enabling quicker and more confident decision-making processes. Through an intuitive feedback management platform, it connects millions of users around the globe, leveraging real-time, AI-powered insights for impactful decisions. The company helps in generating answers to millions of questions daily, supporting the growth, customer satisfaction, and market competitiveness of individuals and organizations. The company's overall vision is to enhance human experiences by amplifying individual voices.

Company Details

Updated 28th January 2026
Year Founded
1999
Head office location
San Mateo, United States
Number of employees
1001 - 5000
Website
https://www.surveymonkey.com/?utm_source=socialteam&utm_medium=social

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

GetFeedback Reviews and Ratings

4.3

(28 Ratings)

Rating Distribution

5 Star
50%
4 Star
46%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • It Support Associate
    50M-1B USD
    Services (non-Government)
    Review Source

    Streamlined Workflows & Analytics Enhanced Community Engagement and Simplified Data Collection

    4.0
    Feb 8, 2026
    the experience was reliable and highly effective. The tool simplifies on designing, distributing and also during survey analysis. This helped our teams in understanding the community needs better, their levels of satisfaction as well as their trends in engagement. This tool helped with fast deployment of feedback tool in various communication channels and it reduced manual data collection that previously used more resources and was crippled by many errors.
  • It Support Associate
    50M-1B USD
    Services (non-Government)
    Review Source

    Streamlined Workflows & Analytics Enhanced Community Engagement and Simplified Data Collection

    4.0
    Feb 8, 2026
    the experience was reliable and highly effective. The tool simplifies on designing, distributing and also during survey analysis. This helped our teams in understanding the community needs better, their levels of satisfaction as well as their trends in engagement. This tool helped with fast deployment of feedback tool in various communication channels and it reduced manual data collection that previously used more resources and was crippled by many errors.
  • Read All 28 Reviews

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Reviewer Insights for: GetFeedback
Performance of GetFeedback Across Market Features

GetFeedback Likes & Dislikes

Like

Its ability to distribute surveys via multiple channels improving community accessibility and participation Its ability to integrate with various data platforms and collaboration tools as well as CRM systems ensuring a streamlined workflow very user friendly has very strong analytical and reporting features that help in simplifying the interpretation of feedback and this enhances the translation of technical data results to actionable insights

Like

Its ability to distribute surveys via multiple channels improving community accessibility and participation Its ability to integrate with various data platforms and collaboration tools as well as CRM systems ensuring a streamlined workflow very user friendly has very strong analytical and reporting features that help in simplifying the interpretation of feedback and this enhances the translation of technical data results to actionable insights

Like

Its ability to distribute surveys via multiple channels improving community accessibility and participation Its ability to integrate with various data platforms and collaboration tools as well as CRM systems ensuring a streamlined workflow very user friendly has very strong analytical and reporting features that help in simplifying the interpretation of feedback and this enhances the translation of technical data results to actionable insights

Dislike

Dificult in adjusting to the needs of a large company

Dislike

Dificult in adjusting to the needs of a large company

Dislike

Dificult in adjusting to the needs of a large company