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Logo of Glean

Glean

byGlean
in
4.4
Market Presence: Enterprise AI Search, Generative AI Knowledge Management Apps/General Productivity

Overview

Review Summary
AI Generated Using Real User Reviews

See a synthesized overview of the key takeaways from verified reviews of Glean.

Product Information on Glean

Updated 13th October 2025

What is Glean?

Glean is a software designed to enable efficient workplace search and information discovery by integrating with various business applications. The software leverages artificial intelligence to process and organize data from sources such as email, documents, and knowledge bases, supporting users in finding relevant information quickly. Features include unified search across connected tools, contextual results, access controls, and workflow support for knowledge management. Glean addresses the challenge organizations face in locating and retrieving distributed data, promoting productivity by simplifying access to necessary resources while maintaining security and compliance.

Glean Pricing

Glean software uses a user-based subscription pricing model, offering plans that vary based on the number of users and required features, with enterprise options available for organizations seeking additional customization or administrative capabilities.

Overall experience with Glean

DATA ANALYST
50M - 250M USD, Software
FAVORABLE

“High-Impact Enterprise Search and AI Assistant That Quickly Becomes Core to Daily Work”

5.0
Feb 9, 2026
Glean has become a core part of how I work with knowledge across the organization. I am a data and AI-focussed user, thus I rely on it daily to pull together content from many different places to provide background info and context to speed up analysis, documentation, and decision making. It pulls the relevant results and understands my queries which allows for improved efficiencies dramatically. I don't need to spend time pulling documents and sources of truth for the AI to understand.
OPERATIONS MANAGER
<50M USD, Travel and Hospitality
CRITICAL

“Eliminates information silos, though integration demands substantial preparation”

3.0
May 20, 2026
Glean has been a genuinely useful addition to our organization. Core promise - one place to search across all your tools - is delivered. Instead of bouncing between teams, sharepoint, our LMS, confluence, jira, and everything else, we can ask a question in plain language and get a relevant, permissions-aware answer pulled from wherever the information lives.

About Company

Company Description

Updated 10th October 2024

Glean is the Work AI platform that connects, secures, and understands your company's knowledge to bring you the answers you need. With a foundation in powerful enterprise search, Glean enables you to find information, generate content, and automate work with AI. It allows users to quickly produce personalized answers and build custom generative AI apps, agents, and assistants that streamline tasks—all on one centralized platform. Functioning like an expert who has been with your company since its inception, Glean has processed every document, conversation, and employee's expertise. This virtual expert is available 24/7 to enhance your work performance beyond mere productivity boosts. Glean fosters deep satisfaction as you make tangible progress at work. Whether providing quick access to answers or connecting you with knowledgeable colleagues, Glean expands your potential to do extraordinary work.

Company Details

Updated 7th May 2026
Company type
Private
Year Founded
2019
Head office location
Mountain View, United States
Number of employees
1001 - 5000
Website
https://www.glean.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Glean Reviews and Ratings

4.4

(333 Ratings)

Rating Distribution

5 Star
52%
4 Star
42%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

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  • DATA ANALYST
    50M-1B USD
    Software
    Review Source

    High-Impact Enterprise Search and AI Assistant That Quickly Becomes Core to Daily Work

    5.0
    Feb 9, 2026
    Glean has become a core part of how I work with knowledge across the organization. I am a data and AI-focussed user, thus I rely on it daily to pull together content from many different places to provide background info and context to speed up analysis, documentation, and decision making. It pulls the relevant results and understands my queries which allows for improved efficiencies dramatically. I don't need to spend time pulling documents and sources of truth for the AI to understand.
  • OPERATIONS MANAGER
    <50M USD
    Travel and Hospitality
    Review Source

    Eliminates information silos, though integration demands substantial preparation

    3.0
    May 20, 2026
    Glean has been a genuinely useful addition to our organization. Core promise - one place to search across all your tools - is delivered. Instead of bouncing between teams, sharepoint, our LMS, confluence, jira, and everything else, we can ask a question in plain language and get a relevant, permissions-aware answer pulled from wherever the information lives.
  • ENGINEER
    1B-10B USD
    Software
    Review Source

    AI-Powered System Enhances Knowledge Discovery but Lacks Public Pricing Transparency

    4.0
    Dec 16, 2025
    It's amazing, a strong unified enterprise search across business tools like Jira, Slack, Confluence, Drive and many more. It makes it so easy at the enterprise level, making it internally knowledgeable, easily discoverable and reducing time spent.
  • MANAGER, PROJECT MANAGEMENT
    50M-1B USD
    Transportation
    Review Source

    Glean Organizes Information Across Multiple Platforms for Comprehensive Topic Overviews

    4.0
    Dec 23, 2025
    My first experience with Glean's organizational search was mind blowing. Glean assembles the arc of a topic or concern across emails, Jira's, Confluence pages, meeting notes and slack for a comprehensive understanding. This saves hours each week that used to be spent searching for information. Our summaries and reports are no more comprehensive and accurate, additionally, I spend less time asking others for status or sources.
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    10B+ USD
    Consumer Goods
    Review Source

    Custom AI Agents Power Search While Indexing Delays And Pricing Are Issues

    4.0
    Jan 7, 2026
    Glean is the 'Google for the office' offering elite contextual search. It saves hours weekly by finding obscure docs, but high costs and tricky indexing are common pain points
...
Showing Result 1-5 of 334

Recommended Gartner Insights

  • Market Guide for Enterprise AI Search
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User Sentiment About Glean
Reviewer Insights for: Glean
Deciding Factors: Glean Vs. Market Average
Performance of Glean Across Market Features

Glean Likes & Dislikes

Like

Glean has very strong relevance and ranking capabilities across the different sources of truth that we allow it to have access to. Glean can understand what I'm asking and also has the full picture of how it is relevant. This is its strongest asset, and is a game-changer when trying to spin-up a tool or assistant. Its strength also lies in its ability to be tuned and customized without requiring the platform team to step-in; this is a big time saver and another step towards improved efficiency.

Like

It's how well it eliminates the daily frustration of hunting for information across a dozen disconnected tools. AI powered search is smart, understands context, respects existing access permissions, and gets better the longer you use it as it learns from usage patterns. Connecting it across 10 enterprise apps means virtually nothing falls through the cracks, whether its buried in a policy document or an old Teams chat. For a knowledge-heavy teams, its hard to overstate how much time it saves just by making information findable.

Like

- Core feature: unified search across tools - I read somewhere that it supports more than 100 connected sources, just amazing - Smart search with AI Powered - very clean and user friendly UI - user only see what they are permitted to access (one of the great feature)

Dislike

Like most new products, the learning curve was a bit steep. The depth of the UI was overwhelming at first, which caused some downtime of trial and error, but the onboarding sessions provided by their AI outcomes manager were superb in answering many of my questions. Since it is such a powerful tool, some of the ways that it works is difficult to understand, and without a thorough understand of its decision-making, I was, at times, left confounded about what was actually happening.

Dislike

Biggest frustration is that it's great at finding information but stops short of actually doing anything with it - there's no real, powerful end-to-end workflow automation, so you still have to act on what it surfaces yourself. Setup is also a significant undertaking; connecting everything and maintaining it puts real strain on internal resources. Finally, if your organization is not ready from a data standpoint, it will be hard to accomplish any real meaningful integration. Structure is key.

Dislike

- no public pricing is available - Since it is AI powered, the source data should be structured - Limited customization