• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In

Overview

Product Information on Glean

Updated 13th October 2025

What is Glean?

Glean is a software designed to enable efficient workplace search and information discovery by integrating with various business applications. The software leverages artificial intelligence to process and organize data from sources such as email, documents, and knowledge bases, supporting users in finding relevant information quickly. Features include unified search across connected tools, contextual results, access controls, and workflow support for knowledge management. Glean addresses the challenge organizations face in locating and retrieving distributed data, promoting productivity by simplifying access to necessary resources while maintaining security and compliance.

Glean Pricing

Glean software uses a user-based subscription pricing model, offering plans that vary based on the number of users and required features, with enterprise options available for organizations seeking additional customization or administrative capabilities.

Overall experience with Glean

DATA ANALYST
50M - 250M USD, Software
FAVORABLE

“High-Impact Enterprise Search and AI Assistant That Quickly Becomes Core to Daily Work”

5.0
Feb 9, 2026
Glean has become a core part of how I work with knowledge across the organization. I am a data and AI-focussed user, thus I rely on it daily to pull together content from many different places to provide background info and context to speed up analysis, documentation, and decision making. It pulls the relevant results and understands my queries which allows for improved efficiencies dramatically. I don't need to spend time pulling documents and sources of truth for the AI to understand.
SR ENGINEERING MANAGER
50M - 250M USD, Insurance (except health)
CRITICAL

“Infra Cost Estimation Difficulties Noted Alongside Positive Search Functionality”

3.0
Dec 5, 2025
Good product but deployment is a little complicated, hard to estimate infra costs

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Recommended Gartner Insights

  • Market Guide for Generative AI Knowledge Management Apps/General Productivity

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

  1. Home
  2. /
  3. Glean
Logo of Glean

Glean

byGlean
in
4.5
Market Presence: Generative AI Knowledge Management Apps/General Productivity, Enterprise AI Search

About Company

Company Description

Updated 10th October 2024

Glean is the Work AI platform that connects, secures, and understands your company's knowledge to bring you the answers you need. With a foundation in powerful enterprise search, Glean enables you to find information, generate content, and automate work with AI. It allows users to quickly produce personalized answers and build custom generative AI apps, agents, and assistants that streamline tasks—all on one centralized platform. Functioning like an expert who has been with your company since its inception, Glean has processed every document, conversation, and employee's expertise. This virtual expert is available 24/7 to enhance your work performance beyond mere productivity boosts. Glean fosters deep satisfaction as you make tangible progress at work. Whether providing quick access to answers or connecting you with knowledgeable colleagues, Glean expands your potential to do extraordinary work.

Company Details

Updated 7th May 2026
Company type
Private
Year Founded
2019
Head office location
Mountain View, United States
Number of employees
1001 - 5000
Website
https://www.glean.com/

Do You Manage Peer Insights at Glean?

Access Vendor Portal to update and manage your profile.

Glean Likes & Dislikes

Like

Glean has very strong relevance and ranking capabilities across the different sources of truth that we allow it to have access to. Glean can understand what I'm asking and also has the full picture of how it is relevant. This is its strongest asset, and is a game-changer when trying to spin-up a tool or assistant. Its strength also lies in its ability to be tuned and customized without requiring the platform team to step-in; this is a big time saver and another step towards improved efficiency.

Like

Integration, search and llm

Like

- Core feature: unified search across tools - I read somewhere that it supports more than 100 connected sources, just amazing - Smart search with AI Powered - very clean and user friendly UI - user only see what they are permitted to access (one of the great feature)

Dislike

Like most new products, the learning curve was a bit steep. The depth of the UI was overwhelming at first, which caused some downtime of trial and error, but the onboarding sessions provided by their AI outcomes manager were superb in answering many of my questions. Since it is such a powerful tool, some of the ways that it works is difficult to understand, and without a thorough understand of its decision-making, I was, at times, left confounded about what was actually happening.

Dislike

High Cost

Dislike

- no public pricing is available - Since it is AI powered, the source data should be structured - Limited customization

Top Glean Alternatives

Glean Reviews and Ratings

User Sentiment About Glean
Reviewer Insights for: Glean
Performance of Glean Across Market Features
Deciding Factors: Glean Vs. Market Average
Logo of Grammarly
1. Grammarly
4.6
(2496 Ratings)
Logo of Microsoft 365 Copilot
2. Microsoft 365 Copilot
4.4
(767 Ratings)
Logo of Elastic Search
3. Elastic Search
4.5
(518 Ratings)
View All Alternatives
Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • DATA ANALYST
    50M-1B USD
    Software
    Review Source

    High-Impact Enterprise Search and AI Assistant That Quickly Becomes Core to Daily Work

    5.0
    Feb 9, 2026
    Glean has become a core part of how I work with knowledge across the organization. I am a data and AI-focussed user, thus I rely on it daily to pull together content from many different places to provide background info and context to speed up analysis, documentation, and decision making. It pulls the relevant results and understands my queries which allows for improved efficiencies dramatically. I don't need to spend time pulling documents and sources of truth for the AI to understand.
  • ENGINEER
    1B-10B USD
    Software
    Review Source

    AI-Powered System Enhances Knowledge Discovery but Lacks Public Pricing Transparency

    4.0
    Dec 16, 2025
    It's amazing, a strong unified enterprise search across business tools like Jira, Slack, Confluence, Drive and many more. It makes it so easy at the enterprise level, making it internally knowledgeable, easily discoverable and reducing time spent.
  • Customer Service & Support Associate
    1B-10B USD
    Software
    Review Source

    Quick and Accurate Search Functions Streamline Information Access For Teams

    5.0
    Nov 5, 2025
    My overall experience with Glean has been extremely positive, it’s an excellent tool for search management across multiple internal platforms, Glean helps me save a lot of time by providing quick and accurate results from tools like slack, confluence, google drive, and jira, it has really improved productivity and collaboration in our team by making information easily accessible in one place.
  • MANAGER, PROJECT MANAGEMENT
    50M-1B USD
    Transportation
    Review Source

    Glean Organizes Information Across Multiple Platforms for Comprehensive Topic Overviews

    4.0
    Dec 23, 2025
    My first experience with Glean's organizational search was mind blowing. Glean assembles the arc of a topic or concern across emails, Jira's, Confluence pages, meeting notes and slack for a comprehensive understanding. This saves hours each week that used to be spent searching for information. Our summaries and reports are no more comprehensive and accurate, additionally, I spend less time asking others for status or sources.
  • CUSTOMER SERVICE & SUPPORT ASSOCIATE
    10B+ USD
    Consumer Goods
    Review Source

    Custom AI Agents Power Search While Indexing Delays And Pricing Are Issues

    4.0
    Jan 7, 2026
    Glean is the 'Google for the office' offering elite contextual search. It saves hours weekly by finding obscure docs, but high costs and tricky indexing are common pain points
...
Showing Result 1-5 of 320

4.5

(319 Ratings)

Rating Distribution

5 Star
52%
4 Star
42%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.5