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Logo of Glean

Glean

byGlean
in
4.4
Market Presence: Enterprise AI Search, Generative AI Knowledge Management Apps/General Productivity

Overview

Product Information on Glean

Updated 13th October 2025

What is Glean?

Glean is a software designed to enable efficient workplace search and information discovery by integrating with various business applications. The software leverages artificial intelligence to process and organize data from sources such as email, documents, and knowledge bases, supporting users in finding relevant information quickly. Features include unified search across connected tools, contextual results, access controls, and workflow support for knowledge management. Glean addresses the challenge organizations face in locating and retrieving distributed data, promoting productivity by simplifying access to necessary resources while maintaining security and compliance.

Glean Pricing

Glean software uses a user-based subscription pricing model, offering plans that vary based on the number of users and required features, with enterprise options available for organizations seeking additional customization or administrative capabilities.

Overall experience with Glean

Customer Service & Support Associate
<50M USD, Healthcare and Biotech
FAVORABLE

“GleanAI is an effective workplace search tool that improves knowledge access and operational efficiency. ”

4.0
May 5, 2026
Glean is mainly used as an AI-powered enterprise search / workplace knowledge platform that connects to internal apps and helps employees find information faster across systems like docs, chats, tickets, and workflows.
OPERATIONS MANAGER
<50M USD, Travel and Hospitality
CRITICAL

“Eliminates information silos, though integration demands substantial preparation”

3.0
May 20, 2026
Glean has been a genuinely useful addition to our organization. Core promise - one place to search across all your tools - is delivered. Instead of bouncing between teams, sharepoint, our LMS, confluence, jira, and everything else, we can ask a question in plain language and get a relevant, permissions-aware answer pulled from wherever the information lives.

About Company

Company Description

Updated 10th October 2024

Glean is the Work AI platform that connects, secures, and understands your company's knowledge to bring you the answers you need. With a foundation in powerful enterprise search, Glean enables you to find information, generate content, and automate work with AI. It allows users to quickly produce personalized answers and build custom generative AI apps, agents, and assistants that streamline tasks—all on one centralized platform. Functioning like an expert who has been with your company since its inception, Glean has processed every document, conversation, and employee's expertise. This virtual expert is available 24/7 to enhance your work performance beyond mere productivity boosts. Glean fosters deep satisfaction as you make tangible progress at work. Whether providing quick access to answers or connecting you with knowledgeable colleagues, Glean expands your potential to do extraordinary work.

Company Details

Updated 7th May 2026
Company type
Private
Year Founded
2019
Head office location
Mountain View, United States
Number of employees
1001 - 5000
Website
https://www.glean.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Glean Reviews and Ratings

Showing data for 132 ratings and reviews for Enterprise AI Search market. View all 333 ratings and reviews across markets for a complete picture.

4.4

(132 Ratings)

Rating Distribution

5 Star
48%
4 Star
47%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.5

Product Capabilities

4.6

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  • OPERATIONS MANAGER
    <50M USD
    Travel and Hospitality
    Review Source

    Eliminates information silos, though integration demands substantial preparation

    3.0
    May 20, 2026
    Glean has been a genuinely useful addition to our organization. Core promise - one place to search across all your tools - is delivered. Instead of bouncing between teams, sharepoint, our LMS, confluence, jira, and everything else, we can ask a question in plain language and get a relevant, permissions-aware answer pulled from wherever the information lives.
  • Customer Service & Support Associate
    <50M USD
    Healthcare and Biotech
    Review Source

    GleanAI is an effective workplace search tool that improves knowledge access and operational efficiency.

    4.0
    May 5, 2026
    Glean is mainly used as an AI-powered enterprise search / workplace knowledge platform that connects to internal apps and helps employees find information faster across systems like docs, chats, tickets, and workflows.
  • Director of Product Marketing
    10B+ USD
    IT Services
    Review Source

    Easier cross-platform search for Sales, Mkgt and Engg

    5.0
    May 28, 2026
    Glean has become the default platform for our internal teams. Our Sales team finds validates content and product capabilities instead of waiting. The Engg team solves Jira tickets. It makes finding things from Sharepoint, GDrive, slack so much easier. The agentic capabilities to write weeklies and review doc have saved us tons of hours.
  • Engineer
    1B-10B USD
    Software
    Review Source

    Quick access to internal knowledge, but technical searches need refinement

    4.0
    May 19, 2026
    We have had a good overall experience with Glenn. The product makes it much easier to search across different internal tools and quickly find relevant information without switching between multiple platforms. The AI powered search is generally accurate and saves a lot of engineering and support teams. Setup and integration with commonly used enterprise tools was smoother than expected.
  • Senior Business Analyst
    50M-1B USD
    Software
    Review Source

    Useful internal tool for non-technical staff, but slowdowns can occur

    4.0
    May 29, 2026
    Glean has been very useful within the business for employees who arent all that technical. It has helped with writing sql queries and automating tasks with agents.
...
Showing Result 1-5 of 132

Recommended Gartner Insights

  • Market Guide for Enterprise AI Search
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User Sentiment About Glean
Reviewer Insights for: Glean
Deciding Factors: Glean Vs. Market Average
Performance of Glean Across Market Features

Glean Likes & Dislikes

Like

1. Unified search across platforms - Glean makes it easier to find documents, conversations, and internal information from multiple systems in one place instead of searching manually through different tools. 2. Faster information retrieval - It saves time by surfacing relevant answers quickly, which helps employees resolve questions and complete tasks more efficiently. 3. Improved knowledge visibility - It helps reduce duplicated work and confusion by making internal knowledge, processes, and resources more accessible to teams.

Like

It's how well it eliminates the daily frustration of hunting for information across a dozen disconnected tools. AI powered search is smart, understands context, respects existing access permissions, and gets better the longer you use it as it learns from usage patterns. Connecting it across 10 enterprise apps means virtually nothing falls through the cracks, whether its buried in a policy document or an old Teams chat. For a knowledge-heavy teams, its hard to overstate how much time it saves just by making information findable.

Like

It is intuitive to use: now that chat and search are just one field, it just removes the friction of using the tool The people finder feature is a god sent, especially in a large org. The fact that we connectors to sharepoint, google drive , Jeera, Slack makes enterprise search so powerful

Dislike

Glean is best suited for organizations that use multiple internal tools and manage a large volume of shared knowledge, documents, and communication. It is less suited for smaller teams with simpler workflows where a lighter search tool may already be enough.

Dislike

Biggest frustration is that it's great at finding information but stops short of actually doing anything with it - there's no real, powerful end-to-end workflow automation, so you still have to act on what it surfaces yourself. Setup is also a significant undertaking; connecting everything and maintaining it puts real strain on internal resources. Finally, if your organization is not ready from a data standpoint, it will be hard to accomplish any real meaningful integration. Structure is key.

Dislike

UX keeps on changing, you learn a flow and then it changes. Agent Building is still a hit and miss. (mostly a miss) They don't have an in-product discovery, features get added and people have to self-discover them