Overview
Product Information on Glean
What is Glean?
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Overall experience with Glean
“Strong time-saving features and Efficient information search, but occasional connector downtime”
“Eliminates information silos, though integration demands substantial preparation”
About Company
Company Description
Glean is the Work AI platform that connects, secures, and understands your company's knowledge to bring you the answers you need. With a foundation in powerful enterprise search, Glean enables you to find information, generate content, and automate work with AI. It allows users to quickly produce personalized answers and build custom generative AI apps, agents, and assistants that streamline tasks—all on one centralized platform. Functioning like an expert who has been with your company since its inception, Glean has processed every document, conversation, and employee's expertise. This virtual expert is available 24/7 to enhance your work performance beyond mere productivity boosts. Glean fosters deep satisfaction as you make tangible progress at work. Whether providing quick access to answers or connecting you with knowledgeable colleagues, Glean expands your potential to do extraordinary work.
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Glean Reviews and Ratings
- IT Associate1B-10B USDSoftwareReview Source
Strong time-saving features and Efficient information search, but occasional connector downtime
Glean is an excellent product that is widely used across our org. It provides a secure AI environment, helping employees avoid accidentally sharing corporate data with public AI tools with its options for most popular models Its search engine capabilities are really good making it super simple to ask questions and be able to get responses from multiple sources which would otherwise take quite some time if done manually. I have found that quite often it has helped me find which team to reach out to for a certain process or project or find corporate policies regarding what’s allowed or disallowed really easily which would otherwise require me to ask around and wait, which is a real time saver in a remote-first company I have not been a part of all Application integrations but it has not been too complicated and support has been really helpful with setting up new connectors and indexing has worked well for us. However, we have noticed that when data connectors occasionally break or have issues the fixes do take quite some time to fix with the worst examples being 3-6 months. The support team is very timely with their responses but the engineering team takes quite some time to fix
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