Glean is the Work AI platform that connects, secures, and understands your company's knowledge to bring you the answers you need. With a foundation in powerful enterprise search, Glean enables you to find information, generate content, and automate work with AI. It allows users to quickly produce personalized answers and build custom generative AI apps, agents, and assistants that streamline tasks—all on one centralized platform. Functioning like an expert who has been with your company since its inception, Glean has processed every document, conversation, and employee's expertise. This virtual expert is available 24/7 to enhance your work performance beyond mere productivity boosts. Glean fosters deep satisfaction as you make tangible progress at work. Whether providing quick access to answers or connecting you with knowledgeable colleagues, Glean expands your potential to do extraordinary work.
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Glean has very strong relevance and ranking capabilities across the different sources of truth that we allow it to have access to. Glean can understand what I'm asking and also has the full picture of how it is relevant. This is its strongest asset, and is a game-changer when trying to spin-up a tool or assistant. Its strength also lies in its ability to be tuned and customized without requiring the platform team to step-in; this is a big time saver and another step towards improved efficiency.
Sometimes it digs up forgotten documents.
- Core feature: unified search across tools - I read somewhere that it supports more than 100 connected sources, just amazing - Smart search with AI Powered - very clean and user friendly UI - user only see what they are permitted to access (one of the great feature)
Like most new products, the learning curve was a bit steep. The depth of the UI was overwhelming at first, which caused some downtime of trial and error, but the onboarding sessions provided by their AI outcomes manager were superb in answering many of my questions. Since it is such a powerful tool, some of the ways that it works is difficult to understand, and without a thorough understand of its decision-making, I was, at times, left confounded about what was actually happening.
Here we go.. - need to be careful when connecting it to internal data sources (confluence, SharePoint, etc.), as you might end up in situations where hidden data is suddenly indexed and publicly accessible. E.g.,HR paperwork, contracts, etc. Glean does its best to maintain permissions, but even after being careful we were bitten by a couple of unexpected disclosures. - negotiation. It really felt like they were doing us a favor by entertaining our inquiries, arranging a demo, etc. If it were only up to me I would have dropped them there and then. - Quality of search results on internal data repositories. It's useful in 20% of the cases, at the point where I just don't bother anymore. - Quite expensive
- no public pricing is available - Since it is AI powered, the source data should be structured - Limited customization