Overview
Product Information on Glean
What is Glean?
Glean Pricing
Overall experience with Glean
“High-Impact Enterprise Search and AI Assistant That Quickly Becomes Core to Daily Work”
“Tricky Setup and Unexpected Data Disclosure Highlight Challenges With Search Platform”
About Company
Company Description
Glean is the Work AI platform that connects, secures, and understands your company's knowledge to bring you the answers you need. With a foundation in powerful enterprise search, Glean enables you to find information, generate content, and automate work with AI. It allows users to quickly produce personalized answers and build custom generative AI apps, agents, and assistants that streamline tasks—all on one centralized platform. Functioning like an expert who has been with your company since its inception, Glean has processed every document, conversation, and employee's expertise. This virtual expert is available 24/7 to enhance your work performance beyond mere productivity boosts. Glean fosters deep satisfaction as you make tangible progress at work. Whether providing quick access to answers or connecting you with knowledgeable colleagues, Glean expands your potential to do extraordinary work.
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User Sentiment About Glean
Reviewer Insights for: Glean
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Glean Likes & Dislikes
Glean has very strong relevance and ranking capabilities across the different sources of truth that we allow it to have access to. Glean can understand what I'm asking and also has the full picture of how it is relevant. This is its strongest asset, and is a game-changer when trying to spin-up a tool or assistant. Its strength also lies in its ability to be tuned and customized without requiring the platform team to step-in; this is a big time saver and another step towards improved efficiency.
Sometimes it digs up forgotten documents.
AI-Powered Search - Delivers precise and relevant results in seconds, even across multiple data sources. User Friendly interface - Simple, Clean and easy to navigate for all team members. Enhanced productivity - Reduces time spent searching for information and improves decision-making.
Like most new products, the learning curve was a bit steep. The depth of the UI was overwhelming at first, which caused some downtime of trial and error, but the onboarding sessions provided by their AI outcomes manager were superb in answering many of my questions. Since it is such a powerful tool, some of the ways that it works is difficult to understand, and without a thorough understand of its decision-making, I was, at times, left confounded about what was actually happening.
Here we go.. - need to be careful when connecting it to internal data sources (confluence, SharePoint, etc.), as you might end up in situations where hidden data is suddenly indexed and publicly accessible. E.g.,HR paperwork, contracts, etc. Glean does its best to maintain permissions, but even after being careful we were bitten by a couple of unexpected disclosures. - negotiation. It really felt like they were doing us a favor by entertaining our inquiries, arranging a demo, etc. If it were only up to me I would have dropped them there and then. - Quality of search results on internal data repositories. It's useful in 20% of the cases, at the point where I just don't bother anymore. - Quite expensive
Mobile Experience - The mobile app could not be more optimized for speed and responsiveness. Initial Learning Curve - New users may require some training to fully leverage advanced features. Occasional Indexing Delays - Sometimes, newly added data takes a little while to appear in search results.
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Glean Reviews and Ratings
- DATA ANALYST50M-1B USDSoftwareReview Source
High-Impact Enterprise Search and AI Assistant That Quickly Becomes Core to Daily Work
Glean has become a core part of how I work with knowledge across the organization. I am a data and AI-focussed user, thus I rely on it daily to pull together content from many different places to provide background info and context to speed up analysis, documentation, and decision making. It pulls the relevant results and understands my queries which allows for improved efficiencies dramatically. I don't need to spend time pulling documents and sources of truth for the AI to understand. - IT ASSOCIATE50M-1B USDSoftwareReview Source
Enhanced Collaboration and Productivity With Occasional Indexing and Mobile Drawbacks
Glean has been an exceptional tool for enhancing productivity and knowledge search within our organization. Its AI driven serarch capability makes finding documents, emails and internal resources extremely quick & accurate. The interface is intuitive, and integration with multiple platforms ensures a seamless workflow overall. it has significantly improved collaboration and saved valuable foe our teams. - ENGINEER1B-10B USDSoftwareReview Source
AI-Powered System Enhances Knowledge Discovery but Lacks Public Pricing Transparency
It's amazing, a strong unified enterprise search across business tools like Jira, Slack, Confluence, Drive and many more. It makes it so easy at the enterprise level, making it internally knowledgeable, easily discoverable and reducing time spent. - Sr Training and Development Specialist50M-1B USDSoftwareReview Source
Effective AI-Powered Enterprise Search
Glean is an excellent AI-powered enterprise search engine. Not only does it give me the ability to quickly find relevant content instead of spending time digging through shared drives, the AI features allow me to customize the output of the search to save me even more time. - SENIOR BUSINESS ANALYST50M-1B USDSoftwareReview Source
Advanced Search and Agent Building Highlight Glean’s Strengths and Drawbacks
We are currently all heavily invested in the use of Glean within the business. It has grown from a service that searched our internal docs to now allowing us to build agents that assist us with our every day tasks.