Name: GlobalProtect
Rating: 4.4 (251 reviews)

Overview

Product Information on GlobalProtect

Updated 13th October 2025

What is GlobalProtect?

GlobalProtect is a software that enables organizations to secure their network perimeter by extending protection to remote users, mobile devices, and branch locations. It integrates with existing firewall infrastructure to provide consistent security policies across on-premises and remote environments. The software features advanced capabilities such as threat prevention, secure access, and encrypted communications, supporting zero trust network access principles. GlobalProtect addresses business challenges related to maintaining secure connectivity for distributed workforces, managing device compliance, and ensuring visibility and control over network traffic regardless of the user’s location. It is designed to help organizations reduce the risk of unauthorized access and data breaches by enforcing security standards for all endpoints.

Overall experience with GlobalProtect

Security Architect

3B - 10B USD, Banking

FAVORABLE

“Legacy Solution Provides Stability but Falls Short on AI and Modern Features”

4.0

Jan 1, 2026

I have selected this product during the Covid times. We don't have any other alternatives due to logistics. The product is simple and easy to maintain. However, it is lacking in terms of SaaS deployments and AI innovation. In short, it's a legacy product and solution that is doing what it was intended to do. We have been using the solution for more than 20K users, 7x24 days without any issue. It's a vital solution in our agile financial environment.

Forensic Analyst

<50M USD, IT Services

CRITICAL

“GlobalProtect VPN: A VPN That Suffers From Terrible Usage and Reliability Issues. ”

2.0

Mar 3, 2026

GlobalProtect VPN seemed like a good VPN option at first, but ended up being a bad mistake. Its lifecycle in the organization began alright but turned bad in the end. It quickly dropped its reliability and switched to being unreliable. Unreliability was not only in active connection, but also in starting. It often lagged in starting or outright refused to start on Windows, Mac, and Linux systems.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Mobile Threat Defense (Transitioning to Workspace Security Platforms)

For Market:
Security Service Edge

About Company

Company Description

Palo Alto Networks is a global cybersecurity organization shaping the future of cloud-centric technology. The main business objective is to provide effective cybersecurity solutions, maintaining and valuing the digital way of life. It addresses the significant issue of maintaining digital security in an increasingly online-centric world. The company utilizes innovative approaches leveraging advancements in artificial intelligence, analytics, automation, and orchestration. Offering an integrated platform and bolstering a burgeoning ecosystem of collaborators, it assures protection across various platforms including clouds, networks, and mobile devices. The organization envisions a progressively safe and secure digital world each day.

Company Details

Company type

Public

Year Founded

2005

Head office location

SANTA CLARA, United States

Number of employees

10001+

Website

http://www.paloaltonetworks.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About GlobalProtect

Reviewer Insights for: GlobalProtect

Deciding Factors: GlobalProtect Vs. Market Average

Performance of GlobalProtect Across Market Features

GlobalProtect Likes & Dislikes

As it's a PaloAlto solution, it's tightly integrated with the PaloAlto/PAN environment. Central management with our existing Panorama and user ID agent is great. High availability in terms of central management is a plus. We also have an ESA that's covering the whole PAN environment, and we're getting great support from the PAN team. Again from a management perspective we can utilize Strata Cloud Management or Panorama for management. Therefore it provides us flexibility for the projects throughout the world.

The only good part of this service is its uncomplicated methods for deployment and stopping. If you are on Windows, all that you have to do is click a button on the taskbar and it will start momentarily. On Mac and Linux, it starts as a system service that can be stopped or started as needed.

- Strong intégratin with palo Alto netwokrs security platform, allowing centraliszed policy management and consistent security controls for remote users - Reliable and stable client experience across different operating systems , which helps provide secure remote access with minimal disruption for end users - Good visibility and control over user connections and traffic, enabling security teams to monitor activity and enforce secuirty policies effectively

Version management as we are stuck on the Global Protect agent 6.2.x version. There are other newer releases, however they're not recommended. I don't believe that the new versions will be recommended soon. The agent is just a vpn connectivity agent. Other vendors and solutions serve or bundle with additional features like data security, endpoint security agent, extended DEX etc. Adem is somewhat interesting, it's a fully cloud based solution. Even though it's a cloud-based solution with AI included, it lacks in triage. I don't get the full details of what's going on in the client device. Problems related to mobile endpoints cannot be analyzed thoroughly. There's no way to get a clean tirage from the mobile devices.

There are lots of things to dislike about this software. First off, GlobalProtect often refused to start on certain devices and started slowly on others. It remained consistently slow across most of the devices and sometimes stopped working when I was in the middle of an operation. There were also many cases where the software on a Windows and Mac system said that it was connected but was, in reality, not connected in the way that it needed to be. Upon verifying, its configuration was correct and it should have worked but did not.

- Troubleshooting connectivity issues can sometismes be complex and may require detailed analysis on both the client and firewall side - Some configuration aspects require a dgood undestanding of the palo alto ecosystem, which can create a learning curve for new administrators - client updates an version management could be simplified to make large-scale deployments easier to manage

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Peer Discussions

GlobalProtect Reviews and Ratings

Recommended Gartner Insights

1B-10B USD

Banking

Review Source

Legacy Solution Provides Stability but Falls Short on AI and Modern Features

<50M USD

IT Services

GlobalProtect VPN: A VPN That Suffers From Terrible Usage and Reliability Issues.

Manager, It Security And Risk Management

Services (non-Government)

secure and reliable remote access solution with strong security integration

5.0

Mar 16, 2026

Our overall experience with globalprotect has been very positive. the solution provides secure and reliable remote access and integrates seamlessly with the Palo Alto Networks security ecosystem. Deployment was straighforward, and the platform has proven to be stable for daily use across a large number of users. From a security perspective , it allow us to enforce consistent access poliies and maintain good visbility over remote connection

It Security & Risk Management Associate

GlobalProtect Offers Consistent Secure Access With Deep Palo Alto Integration

Feb 26, 2026

My overall experience with GlobalProtect has been positive and enterprise-grade, particularly in environment that already leverage Palo Alto network firewalls. GlobalProtect delivers a consistent secure access experience for hybrid user like me.

Cyber Security Assistant

50M-1B USD

Stable Remote Access with Occasional Client Setting Reversions Observed

Mar 6, 2026

Our experience with the GlobalProtect product has been positive. The product provides stable and secure remote access and integrates well with our security infrastructure. So far, I have not encountered any security-related issues with this specific product.