• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Google Workspace
Logo of Google Workspace

Google Workspace

byGoogle
in
4.5
2025
Market Presence: Social Software in the Workplace, Enterprise Social Networking Applications

Overview

Product Information on Google Workspace

Updated 13th October 2025

What is Google Workspace?

Google Workspace is a software suite that provides cloud-based productivity and collaboration tools for businesses and organizations. It includes applications such as email, calendar, document editing, spreadsheets, presentations, video conferencing, and file storage. The software enables real-time collaboration and communication among users and offers administrative features for security, access control, and user management. Google Workspace integrates with various third-party applications and provides tools for task organization, scheduling, and workflow automation. The software is designed to help teams manage projects, share information, and streamline daily business operations through a unified interface accessible across devices.

Google Workspace Pricing

Google Workspace software uses a subscription-based pricing model with plans structured by user count and feature sets. The software offers tiered options, where each tier includes different levels of storage, collaboration tools, and administrative capabilities. Pricing is billed monthly or annually per user, with higher tiers providing additional security and management features.

Overall experience with Google Workspace

Chief Product Officer
<50M USD, Software
FAVORABLE

“Enhancing Integrated Experience with Google Workspace Tools”

4.0
Feb 27, 2025
Great solution for managing people and driving collaboration across the business
Director
1B - 3B USD, IT Services
CRITICAL

“Missing Basic Features and Challenging UI Impact Workspace Product Usability”

2.0
Dec 10, 2025
The overall experience is poor. The UI and lack of user friendly features pose a constant challenge while using the Workspace products. Lack of table stake features like a scroll up and down arrow, being able to open an email in a pop up window with a single click, etc. degrade the user experience.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 25th July 2024

Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.

Company Details

Updated 11th November 2024
Company type
Public
Year Founded
1998
Head office location
Mountain View, CA, United States
Annual Revenue
30B+ USD
Website
www.google.com

Do You Manage Peer Insights at Google?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Google Workspace
Performance of Google Workspace Across Market Features

Google Workspace Likes & Dislikes

Like

Simple, clean UX and a seamless, integrated experience for users across Google products. Ongoing improvements to workspace tools.

Like

I like the web interface which allows you to use the product without having to have a desktop or mobile client installed, allowing access to work email from any device and browser.

Like

The cross-functionality, real-time collaboration and and seamless integration with various external tools makes this one of the best suite of products in the market.

Dislike

User group management a bit clunky, with rules engine not so intuitive. Fewer OOTB integrations than key competitors.

Dislike

The user experience is poor. Compared to using other enterprise collaboration applications, it is far inferior. I have outlined some of basic features above which the application lacks.

Dislike

Nothing much to dislike about the product

Top Google Workspace Alternatives

Logo of Workplace
1. Workplace
4.3
(488 Ratings)
Logo of Yammer
2. Yammer
4.3
(308 Ratings)
Logo of Wellbees
3. Wellbees
4.1
(32 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Google Workspace

IT Analyst
Can anyone share details of identified privacy risk linked to the google workspace agreement/ privacy notice- specific to using the Youtube service?
Researcher & Contributor
Yeah, I think that using YouTube within Google Workspace can definitely present privacy concerns, including (and especially) third-party data sharing, content exposure risks, and inconsistent privacy protections compared to core services. Challenges include data residency compliance, inadequate access controls, and integration vulnerabilities. Some of My Key Recommendations Would Be: - Enforce clear policies and educate users on safe YouTube usage. - Regularly audit YouTube settings for compliance and security. - Leverage Google's tools like the Cloud Data Processing Addendum and YouTube management guide. - Proactive measures can help mitigate risks while ensuring compliance and security.
See Full Discussion
5 Dec 2024574 Views3 Comments
Director of Operations
Who is using or investigating Google Workspace? What is your experience regarding collaboration with Microsoft 365 users in the own organization or with other companies ? Which Microsoft services are still in use? Do you also consider Google Chrome Enterprise Premium? Do you have a plan to fully migrate to Google (and what's the timeline)?
Chief Information Officer
We've been a long time user of Google Workspace. We've also had to maintain a parallel set of Microsoft licenses (Office suite only - Word, Excel Powerpoint etc) for a portion of the organization. We will never be able to get to Google only - we have requirements for external content sharing/collaboration requirements (e.g. legal, procurement), application specific support for MS Office only, or at times simply user preference. We periodically have to harvest Microsoft licensing to avoid too much overlap. It imposes an approval process - who also gets Office. The use of both tools creates some inconvenience when moving between file formats both within the organization as well as externally sharing - they're pretty compatible but there are always formatting and other minor issues. We will not consider chrome enterprise premium. If we were migrating anywhere, it would be to standardize on Microsoft, though it's not high on the priority list at the moment. 
See Full Discussion
17 Sep 20255.4k Views4 Comments

Google Workspace Reviews and Ratings

Showing data for 1340 ratings and reviews for Enterprise Social Networking Applications market. View all 3248 ratings and reviews across markets for a complete picture.

4.5

(1340 Ratings)

Rating Distribution

5 Star
64%
4 Star
32%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.5

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Director
    1B-10B USD
    IT Services
    Review Source

    Missing Basic Features and Challenging UI Impact Workspace Product Usability

    2.0
    Dec 10, 2025
    The overall experience is poor. The UI and lack of user friendly features pose a constant challenge while using the Workspace products. Lack of table stake features like a scroll up and down arrow, being able to open an email in a pop up window with a single click, etc. degrade the user experience.
  • Chief Product Officer
    <50M USD
    Software
    Review Source

    Enhancing Integrated Experience with Google Workspace Tools

    4.0
    Feb 27, 2025
    Great solution for managing people and driving collaboration across the business
  • PRODUCT MANAGER
    <50M USD
    Banking
    Review Source

    Great suite of products for cross-collaboration and product functionality

    5.0
    Feb 11, 2025
    Google provides a great suite of products like docs, sheets, slides, gmail, gmeets etc., which helps our organization collaborate and communicate effectively across departments.
  • Software Developer
    <50M USD
    IT Services
    Review Source

    Realtime Collaboration: A Game Changer for Team Efficiency

    5.0
    Feb 5, 2025
    very great and helpful tool for team collaboration, it had great impact in our team collaboration and increased our productivity. It is very easy to share documents and calendar events in real time. It is very easy to manage meetings here.
  • RPA DEVELOPER
    <50M USD
    IT Services
    Review Source

    Easy integration and cost efficient

    5.0
    Feb 5, 2025
    Google Workspace is user- a friendly interface and it is start with free of cost and is very useful for integration in apps and is more efficient productive and collaborative.
...
Showing Result 1-5 of 1344

Recommended Gartner Research

  • Market Guide for Enterprise Social Networking Applications

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.