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  3. Grafana Cloud
Logo of Grafana Cloud

Grafana Cloud

byGrafana Labs
in
4.6
Market Presence: Observability Platforms, Infrastructure Monitoring Tools

Overview

Product Information on Grafana Cloud

Updated 4th March 2024

What is Grafana Cloud?

Grafana Cloud is a fully managed, open and composable cloud-hosted platform that enables teams to accomplish their observability goals faster and easier. Powered by Grafana Labs' open source projects – Grafana for visualization, Loki for logs, Mimir for metrics, and Tempo for traces – it supports 100+ data sources and 50+ curated infrastructure monitoring integrations to help organizations unify disparate data in Grafana dashboards. With the ability to natively correlate between metrics, logs, and traces, users can speed up root cause analysis and reduce mean time to resolution (MTTR). The platform is highly available, fast, and cost-efficient, supporting multi-tenancy at massive scale. It also offers turnkey solutions for incident response and management (IRM), load testing, Kubernetes monitoring, application observability, frontend observability, continuous profiling, and more, making it a comprehensive observability stack.

Grafana Cloud Pricing

Grafana Cloud Product Images

Grafana Cloud
Grafana Cloud

Overall experience with Grafana Cloud

Engineer
<50M USD, IT Services
FAVORABLE

“Managed Grafana Cloud Offers Convenience But Raises Concerns Over Billing Controls”

5.0
Feb 19, 2026
It's great to be able to quickly onboard on an LGTM, managed solution that is Grafana Cloud with exclusive products (SM, IRM, Frontend Observability...) without having to worry about deployments, maintenance. In fact, having a remote, managed tenant for Observability ensures signals and alerts will always be functioning in-case of an outage on our side.
SRE
250M - 500M USD, Software
CRITICAL

“Product Roadmap Incorporates Open Source Standards That Users Appreciate”

3.0
Oct 14, 2025
good product roadmap that leverages open source standards

About Company

Company Description

Updated 5th September 2025

Grafana Labs provides an open and composable monitoring and observability stack built around Grafana, the open source technology for dashboards and visualization. There are more than 5,000 Grafana Labs customers and more than 25 million users of Grafana around the world. Grafana Labs helps companies manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo) as well as a rich ecosystem of data source plugins, dashboard management, alerting, reporting, and security.

Company Details

Updated 5th September 2025
Company type
Private
Year Founded
2014
Head office location
United States
Number of employees
1001 - 5000
Website
https://www.grafana.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Grafana Cloud
Reviewer Insights for: Grafana Cloud
Deciding Factors: Grafana Cloud Vs. Market Average
Performance of Grafana Cloud Across Market Features

Grafana Cloud Likes & Dislikes

Like

Availability, pricing, built-in integrations, open-source based model.

Like

open source standards, observability

Like

A) Unified observability for metrics, logs and traces on a single platform. B) Rich dashboards and visualizations that are highly customizable and intuitive. C) Managed cloud services reduce operational overhead and speed up adoption and acceptance.

Dislike

The lack of ingestion/billing safeguards when using the Cloud Pro, pay-as-you-go model. It should be great to be able to tell Grafana to just shut down ingestion when global spend goes above X (quota/budget). Usage alerts are nice, but not enough.

Dislike

cost

Dislike

A) Costs can increase quickly with high data ingestion. B) Alerting configuration can be kind of complex for new users. C) Requires observability knowledge to fully utilize and maximize the returns of the features.

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Peer Discussions

Grafana Cloud Reviews and Ratings

4.6

(326 Ratings)

Rating Distribution

5 Star
61%
4 Star
36%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.5

Service & Support

4.5

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Engineer
    <50M USD
    IT Services
    Review Source

    Managed Grafana Cloud Offers Convenience But Raises Concerns Over Billing Controls

    5.0
    Feb 19, 2026
    It's great to be able to quickly onboard on an LGTM, managed solution that is Grafana Cloud with exclusive products (SM, IRM, Frontend Observability...) without having to worry about deployments, maintenance. In fact, having a remote, managed tenant for Observability ensures signals and alerts will always be functioning in-case of an outage on our side.
  • Engineer
    <50M USD
    Consumer Goods
    Review Source

    Cloud-native observability platform with powerful dashboards and insights.

    5.0
    Feb 4, 2026
    Very powerful observability platform, delivering clear insights across metrics, logs and traces. The visuals and options to analyze data are well developed and well maintained.
  • SENIOR CAMPAIGN SPECIALIST
    50M-1B USD
    Retail
    Review Source

    Grafana Enables Real-Time Tracking of Campaign Clicks and Geographic Integration

    5.0
    Jan 8, 2026
    I used Grafana to track user activity post campaign deployments to understand clicks and signals. This helps my team understand whether a recent integration of a new geo into an existing email has worked and there is a traffic increase based on realtime data
  • IT Associate
    50M-1B USD
    Banking
    Review Source

    Grafana Offers Strong Observability Features But Multi-Tenant Setup Remains Complex

    5.0
    Nov 5, 2025
    grafana is a solid observliability platform to manage the metrics logs and traces and the tempo works cool
  • Engineer
    <50M USD
    Retail
    Review Source

    Grafana Interface Praised for Usability but Setup Complexity Noted by Users

    4.0
    Nov 4, 2025
    Grafana has a beautiful interface and it’s very beautiful. Easy to use and allows us to implement your opensource version, this is awesome l, because you prevent the vendor lock-in which is important for companies.
...
Showing Result 1-5 of 331

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