Halo is a software company specializing in the development of service management software, which is adaptable for onsite or cloud-based installations. The company's products, incorporating ITIL best practices, offer a comprehensive tool for diverse departmental needs in organizations around the world. Founded two decades back, the trust gained by Halo in over 40 countries signifies its expertise and robustness. The company's offerings facilitate scalability of IT support in organizations.
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The product meets 99% of my needs, and when that 1% , occurs Halo works hard to make it happen in a feature release. The support is the best part, I can always get ahold of someone either by email, ticket input or a phone call. With them being world wide, there is always a person I can speak to.
UI experience Training Material is very easy to access and in detail description of each module Reliable and security is good Virtual Agent feature is very good an easy to configure. Now new things have come in AI . Ticket summarisation functionality is good
Self Service Portal, the no/low code configuration of the system, the reporting and dashboards and the number of out of the box integrations.
The only weakness I can think of is some of the backend configurations on the system that cannot be done yet. Such as the Favicon cannot be changed when you are cloud hosted but can be done if you are on prem hosted.
I feel the product is good. Just need to be configured properly to use it efficiently. Technical debt can increase so documentation module should be in the platform
Building new reports can be tricky without SQL knowledge
