Overview
Product Information on Happyfox
What is Happyfox?
Happyfox Pricing
Overall experience with Happyfox
“Efficient and User-Friendly Ticketing Support Platform”
About Company
Company Description
HappyFox specializes in the provision of AI-driven support solutions to enable efficient customer and employee assistance. With a wide geographical presence spanning over 70 countries, the company has developed a range of tools that facilitate customer service, HR, IT, and facilities support. Among HappyFox's product offerings are Help Desk, Service Desk, Assist AI, Workflows, Live Chat, Chatbot, and Business Intelligence. The all-in-one nature of its solutions, easy-to-use functionals, versatility for diverse applications, and a focus on client service differentiate HappyFox. The company's recent update includes HappyFox AI, designed to further optimize support operations with features like AI Copilot, AI Insights, AI Knowledge Base, AI Resolve, and AI Agents.
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Happyfox
Happyfox Likes & Dislikes
Intuitive and user friendly interface Simple and robust ticket system, also allowing automation Ability to separate and segregate different areas for different company areas/blocs
You can automate and categorize in a variety of ways suiting most of our needs.
We have had some slight issues with segregating our USA and UK department operations, with some overlap in places and some segregation in others, making the setup and maintenance of this setup a little confusing.
The timezone's stick to the general timezone of the account, you cant have multiple teams working in different areas and get a local time reading.
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Happyfox Reviews and Ratings
- IT Service Desk1B-10B USDHealthcare and BiotechReview Source
Efficient and User-Friendly Ticketing Support Platform
Overall myself and my team fellow team members have had a great time using Happyfox. We only use the ticketing basics, no ai or chat etc. The interface is simple, intuitive and fast to use, also allowing different layouts based upon our individual preferences, something we all take advantage of. Reporting and tracking are perfect for our needs and the api integrations are useful, if a little lacking in detail. - Service Desk Analyst1B-10B USDMiscellaneousReview Source
A Closer Look at Multifaceted Task Automation
A lot of great features, some may need a bit of tweaking and playing with but if you can get them to work they are a great help. The support is responsive and I have had minimal issues as to the usability of the product.