Name: HubSpot Sales Hub
Rating: 4.3 (115 reviews)

Overview

Product Information on HubSpot Sales Hub

Updated 13th October 2025

What is HubSpot Sales Hub?

HubSpot Sales Hub is a software designed to streamline and manage sales processes for businesses. It offers features including contact and lead management, email tracking, pipeline management, reporting, and task automation. The software provides tools for scheduling meetings, logging sales activities, and tracking deals at various stages. HubSpot Sales Hub integrates with customer relationship management systems to centralize data and automate routine sales tasks, supporting improved productivity and organization for sales teams. The software addresses the business problem of fragmented sales workflows by consolidating information, facilitating collaboration, and providing insights that help identify opportunities and forecast revenue.

Overall experience with HubSpot Sales Hub

Sales Manager

50M - 250M USD, Software

FAVORABLE

“A very good option”

4.0

Feb 16, 2026

The product is customisable, extensive and provides great insights. It's relatively easy to use and contributes greatly towards tracking and workflow optimisation.

VP OF SALES

<50M USD, Consumer Goods

CRITICAL

“Simplifying Data Structures with an Entry Level Sales CRM”

3.0

Sep 4, 2024

a decent entry level sales crm best utilized for small companies with relatively simple data structures

About Company

Company Description

HubSpot’s customer platform offers enterprise software for marketing, sales, customer service, content management, operations, and commerce.

Company Details

Company type

Public

Year Founded

2006

Head office location

Cambridge, United States

Number of employees

5001 - 10000

Website

https://www.hubspot.com

Do You Manage Peer Insights at HubSpot?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: HubSpot Sales Hub

HubSpot Sales Hub Likes & Dislikes

Ease of customisation. Data and KPI tracking capabilities. Ease of integration with other tools.

very user friendly, easy to use out of the box without having to customize via programmer

It's marketplace of pre-built integrations is a huge pro. This reduces development time and cost. I am able to add a new integration and have it up and running with very little time and effort. I also like how user friendly the UI/UX is with Hubspot. For our team, this was the first CRM they were introduced to for sales so this was key. And from an administrative standpoint, their help center is really useful. Hubspot makes it really easy to effectively learn to be your own administrator even if you aren't super technical. And one other thing that I really like is their automation, specifically workflows. Workflows are visual and very easy to learn and use on the fly. Hubspot is also constantly working on updates and improvements, I mean constantly. Which is good because it gives you confidence that they are always going to be trying to stay as up to date and current as possible. There have been times where a feature I wanted did not exist and then a few months later they released it.

Perhaps the interface could be a little cleaner and less cluttered overall. While overall it's fairly easy to use, the configuration can be a bit of a labyrinth at times, but nothing that a bit of patience shouldn't solve. It lacks a little in terms of automated suggestions and automatically associating notes/deals with contacts/companies.

not geared towards highly customized sales environments, limited use case if you have a higher complexity of data needs and integrations.

There aren't many big issues but here are a few things I would change. First, this is probably the biggest, is they don't support phone calls through the mobile app. You can call out but you cannot receive calls on the app. You are required to have a specific call screen open on your desktop and only then you can only receive inbound calls on your desktop. We have to work around this by not even using HubSpot calling and just integrating a separate calling app from another brand. Another thing is I would like their NetSuite integration to have a little more to it. Sometimes I am able to sync one custom field, but not another, and without any real explanation of why. That integration lacks a little more flexibility in the criteria section as well. Also, the integration takes a LONG time to do it's initial sync. And if you make any changes to the integration it requires that sync to completely run through again, which holds up other syncs for days. And then lastly, there is some lack of functionality in the sequences. Specifically stopping a sequence when a phone call is logged. It will stop a sequence when it recognizes other types of interactions but not phone calls, which doesn't make any sense. And workarounds to accomplish this are hard to find or very complex and often don't perfectly work.

Top HubSpot Sales Hub Alternatives

Peer Discussions

HubSpot Sales Hub Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Software

Review Source

A very good option

General Manager

<50M USD

Retail

User-Friendly CRM Experience w/ Many Integrations But Restrictive Mobile App Calling

Aug 19, 2025

Hubspot provides a user friendly CRM for our sales team with a large marketplace of pre-built integrations.

PRESALE CONSULTANT

IT Services

Powerful CRM for Value-Based Selling Showcases Enhanced Features

Dec 31, 2024

Trustworthy and powerful sales CRM for value-selling with enhanced features.

MANAGER

Exploring Hubspot SalesHub: A Two-Year Journey in CRM

Dec 29, 2024

We've been using Hubspot SalesHub as our default sales and customer service CRM platform for 2 years.

Deputy General Manager

HubSpot Sales Hub: A Robust CRM Automating Sales Process

Dec 21, 2024

HubSpot Sales Hub is an automation-rich CRM that streamlines sales processes and integrates seamlessly with other tools. It is good for MSMEs but can get pricey as you scale