HUMAN Sightline Cyberfraud Defense

Human Bot Defender managed service is very effective in identifying and blocking bot activity, as well as reducing false positives. It even helps us to mitigate DDoS attacks in some occasions by blocking requests that bypass our primary anti-DDoS solution. The product allows us to create custom rules, which we are able to update via API to facilitate the management of lists like those that include IP addresses. It also has many known bots categorized to easily indicate if you want to allow or block them. It is very easy to onboard users and grant them access to the dashboards, like developers that can have a look at the statistics of their service. Human is constantly evolving the product to adapt to new threats and technologies and it is proving very useful to identify AI traffic.

The high, accurate detection rate for the bots. It would mitigate the majority of our bot traffic without any extra work.

The portal allows significant flexibility and easy visibility when implementing new rules. It's generally very easy to find deeper information regarding traffic and blocks.

The dashboard's performance can be sluggish at times, and it currently provides access to data from only the past 2 weeks. The filters in the dashboard could be improved to allow more flexibility.

Not really a dislike but the UI does have a few confusing elements that could use some work but nothing that's a real usability problem.

False positives can be difficult to evaluate. Remote employees are occasionally caught in rules (can be addressed on our side in some cases). Scheduling for high traffic events can take extra time, but can also be addressed by proactive measures on our side. The portal's policy settings page makes it easy to find rules and settings affecting our partners.