Overview
Service Information on IBM CRM and Customer Experience Implementation Services
Updated 13th October 2025
What is IBM CRM and Customer Experience Implementation Services?
IBM CRM and Customer Experience Implementation Services Pricing
Overall experience with IBM CRM and Customer Experience Implementation Services
Technical Lead
1B - 3B USD, Insurance (except health)FAVORABLE
“A good product but a poor UI.”
Has proved to be an effective tool for managing multiple services and clients across our business under one efficient platform. Unfortunately the UI is poorly thought out with issues in layout and flow. There's also some issue around integration with our existing suite of software that has proven quite difficult.
Design Studio Head
3B - 10B USD, BankingCRITICAL
“Plan was on track but deliverables were not satisfaying in some cases”
They were on track on the project plan in terms of both deliverables and timeline. However, the deliverables didn't meet our expectations in some cases. The consultants were generally young and new in the company (our project was the first job assignment for most of them) and there was no upper authority to align to wrap up or to fine-tune the deliverables that they produced. They didn't prepare and follow a proper communication plan during the project and this sometimes caused us to be felt unsecured.
About Company
Company Description
IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.
Company Details
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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Reviewer Insights for: IBM CRM and Customer Experience Implementation Services
Performance of IBM CRM and Customer Experience Implementation Services Across Market Features
IBM CRM and Customer Experience Implementation Services Likes & Dislikes
When we have had need to contact IBM support they have kept in constant contact with us to ensure that we have worked towards a resolution together. Support has been really great with all our issues
The people that we worked with were nice.
Fantastic technology acumen.
The UI is the biggest issue with the product. It's confusing and makes simple things hard work.
They were unorganized. Although each of them was brilliant young professionals, there was no upper authority in terms of the subject that we have worked with them to control, to direct and to fine-tune the job to be delivered. We felt the lack of proper project management and organization management.
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- Technical Lead1B-10B USDInsurance (except health)Review Source
A good product but a poor UI.
Has proved to be an effective tool for managing multiple services and clients across our business under one efficient platform. Unfortunately the UI is poorly thought out with issues in layout and flow. There's also some issue around integration with our existing suite of software that has proven quite difficult. - Head, Retail Banking Technology Strategy10B+ USDBankingReview Source
Technology Transformation Specialists
Great partner always wiling to get involved and solve problems. Endless experience and technology competency in custom application development. - Sales And Marketing50M-1B USDEnergy and UtilitiesReview Source
Enhancing customer experience with IBM CRM services
A satisfied customer becomes a loyal customer if given personalized experience of goods and services by the company. To achieve this, IBM CRM services helped to a great extent. From user-friendly interface to organised customer data to visual analytics were provided by the tools and services of IBM CRM. Customized and integrated services further helped in easy implementation of the CRM tools. The visual perspective of the customer data helped in easily determining the pain points in the company's services to the customers. This in turn helps in enhancing customer satisfaction and customer retention. Full customer cycle can be mapped using these services and thus help the company in serving the customer better. We used this service in my last company whereby large customer data was mapped and organized to get useful information about the customers. Overall, services provided by IBM were competitive and user-friendly. - Senior Business Analyst1B-10B USDIT ServicesReview Source
Forecast and mitigate the business challenges
dealing with so many customers around the world as a multinational service provider to identify the risks, challenges and customer behaviors including the change management this IBM CRM and customer experience helps to mitigate so many risks and helps to forecast the customer target in advance - Developer50M-1B USDIT ServicesReview Source
Excellent and reliable results.
The product is recommended from the beginning or the supplier has shown interest in helping, which happens, it has proven to us several times or in the value of the product delivering satisfactory results.
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