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  3. IBM Instana Observability
Logo of IBM Instana Observability

IBM Instana Observability

byIBM
in Observability Platforms
4.4

Overview

Product Information on IBM Instana Observability

Updated 18th October 2024

What is IBM Instana Observability?

IBM Instana Observability automatically discovers, maps, and monitors all services and infrastructure components, providing complete visibility across your application stack. It continuously captures every trace, detects changes in real-time and provides detailed insights to automate root cause detection and resolution.

IBM Instana Observability Pricing

Unlimited users, unlimited applications.

IBM Instana Observability Product Images

Adv Full Stack Observability
Adv Full Stack Observability
Cloud-native perf optimization
Cloud-native perf optimization

Overall experience with IBM Instana Observability

AVP WEB ADMINISTRATION
50M - 250M USD, Insurance (except health)
FAVORABLE

“Amazingly Quick Instrumentation with Immediate Performance and Issue Insights”

4.0
Sep 25, 2025
Fast implementation and intuitve UI made it easy to realize value through application performance optimization and reduced Mean Time To Resolution (MTTR).
Engineer
50M - 250M USD, Banking
CRITICAL

“User Opinions on Product's Service Traceability and Configuration Issues”

3.0
Nov 5, 2024
the implementation stage was very extensive and there was no documentation and concrete knowledge for some technologies or platforms. Once the tool is passed, it has visibility of services and dependencies; contributing to the monitoring of the availability of our applications.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About IBM Instana Observability
Reviewer Insights for: IBM Instana Observability
Performance of IBM Instana Observability Across Market Features

IBM Instana Observability Likes & Dislikes

Like

1. Ease of agent deployment and number of self-configuring built-in sensors 2. Trace level details of requests - easy to find bottlenecks 3. Intuitive UI - quick to get started 4. Being able to see accumulated latency within application makes it much easy to spot performance opportunities.

Like

traceability of services

Like

Instana without requiring a lot of manual work it automatically discovers services and shows the full system. Real time monitoring helps in finding root cause of the issues and early. handy dashboard.

Dislike

1. There isn't a way to easily, automatically instrument all of the unique URLs that make up an application and have it alert based on standard deviations based on those URLs. This is a manual process. With thousands of URLs across hundreds of applications, this is not doable. There is an API available to do this in an automated fashion through manual specifications. 2. The current dynamic agent update process comes with the risk of sensors being introduced with bugs that can break your own applications. We have been working with Instana/IBM on this for years. It sounds like this is something that has gained more focus this year. 3. The on-prem version receives new features after the SASS version 4. Initially there was a LOT of focus on instrumenting Open Source products. In the last few years, much of the instrumentation has focused on IBM products.

Dislike

some additional configurations that must be made in some technologies do not work because the tool is very new or the documentation and support is not accurate

Dislike

Require extra tool for monitoring the network devices, it does not deliver high level insights like technical datas.

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Peer Discussions

IBM Instana Observability Reviews and Ratings

4.4

(314 Ratings)

Rating Distribution

5 Star
42%
4 Star
51%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • AVP WEB ADMINISTRATION
    50M-1B USD
    Insurance (except health)
    Review Source

    Amazingly Quick Instrumentation with Immediate Performance and Issue Insights

    4.0
    Sep 25, 2025
    Fast implementation and intuitve UI made it easy to realize value through application performance optimization and reduced Mean Time To Resolution (MTTR).
  • It Manager
    50M-1B USD
    IT Services
    Review Source

    Clear Application Visibility Yet Missing Advanced Network and Technical Data Insights

    5.0
    Feb 5, 2026
    IBM Instana Observability has so far been very positive. Easy to tool to set up and quickly gives clear picture of what is happening in the applications. Performance in real time, finding problems and fixing same is faster.
  • IT Associate
    1B-10B USD
    Banking
    Review Source

    Platform Evolution Noted, Yet Reporting and AI Integration Highlighted as Gaps

    5.0
    Nov 13, 2025
    Great client support from the Technical Team to Sales. Always happy to assist and help us with our inquiry.
  • IT Associate
    50M-1B USD
    Insurance (except health)
    Review Source

    Detailed JVM Monitoring Features Appreciated, Desire for Manual Event Controls Noted

    5.0
    Dec 16, 2025
    Our account manager and IBM have been fantastic to work with. The rep is responsive to our questions and knowledgeable of Instana.
  • IT Associate
    10B+ USD
    Banking
    Review Source

    Good usability while IBM ACE and APIC remains complicated

    5.0
    Oct 31, 2025
    It meets business requirements, with integration with our CMDB in ServiceNow platform for event management. The implementation is not complex.
...
Showing Result 1-5 of 339

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