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IBM Robotic Process Automation

byIBM
in Robotic Process Automation
4.5

Overview

Product Information on IBM Robotic Process Automation

Updated 13th October 2025

What is IBM Robotic Process Automation?

IBM Robotic Process Automation is a software designed to automate repetitive and rule-based tasks within business processes. The software uses digital bots to interact with applications, systems, and data, facilitating the reduction of manual labor and errors in tasks such as data entry, processing transactions, and workflow integration. It supports both attended and unattended automation, allowing organizations to streamline operations and enhance process efficiency across various applications. Integration capabilities with existing technology infrastructure are present, along with tools for managing, monitoring, and scaling automation initiatives. The software addresses the challenge of optimizing operational productivity and accuracy by enabling organizations to allocate human resources to more strategic activities.

IBM Robotic Process Automation Pricing

IBM Robotic Process Automation software uses a subscription-based pricing model typically structured per user or per bot, with costs varying depending on deployment scale, licensing options, and support requirements. The software pricing is tailored for businesses based on automation volume and feature selection, and may differ for cloud and on-premises implementations.

Overall experience with IBM Robotic Process Automation

ANALYST
3B - 10B USD, Banking
FAVORABLE

“Smart Automation with Robotic Process Automation by IBM”

5.0
Oct 6, 2025
The platform is user friendly and helps in reducing repetitive work and improving efficiency and it offers a great robust, enterprise grade platform with strong integration across IBM's ecosystem and solid governance features. Its scalability, reliability and flexibility for hybrid or on-prem deployments are very impressive. Overall, it’s suited for large enterprises seeking stable, secure and well-integrated automation solutions.
SENIOR MEMBER TECHNICAL
3B - 10B USD, Banking
CRITICAL

“IBM RPA - Low Code Scheduling & Execution Agent”

3.0
Sep 11, 2025
IBM Robotic Process Automation has a hybrid architecture of deployment making it flexible to deploy on-premises as well as in the cloud. We can leverage Java Script and other scripts making it a flexible script tool. Low code deployment helps to manage the repetitive tasks with simple drag and drop which implies less initial effort required for onboarding or utilization. We are using this IBM RPA in the healthcare, finance and insurance domains.

About Company

Company Description

Updated 15th January 2024

IBM is a well-established entity focused on technology and development. The primary mission revolves around fostering technological growth and enhancing infrastructure, achieved through focused developments and consulting services. By encouraging inventiveness and innovation, it is geared towards facilitating the transition of theoretical ideas into practical realities, thus improving global functionalities. IBM brings about transformation by creating advanced solutions that reshape and redefine the world.

Company Details

Updated 15th January 2024
Company type
Public
Year Founded
1911
Head office location
Armonk, New York, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.ibm.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About IBM Robotic Process Automation
Reviewer Insights for: IBM Robotic Process Automation
Deciding Factors: IBM Robotic Process Automation Vs. Market Average
Performance of IBM Robotic Process Automation Across Market Features

IBM Robotic Process Automation Likes & Dislikes

Like

It saves time and reduces errors at the same time, it allows me to focus on more important work. few more points that I like about it are its strong integration with other IBM tools, flexible deployments, and its security.

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Like

IBM Robotic Process Automation has excellent cloud service integration, flexible on-premises & in cloud, scripting support and scheduling with execution tools with dashboard reports for real time monitoring.

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Like

I like how well IBM RPA connects with AI and its strong security setup. Using AI integration, it lets us create smart automations rather than simple rule-based tasks. The platform's governance and auditing tools are also excellent helping us maintain compliance and protect sensitive information.

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Dislike

Both products and services have their own limitations, but the primary drawback of this tool is its process automation includes a steep learning curve and the need for technical expertise during implementation, sometimes the user interface and development environment are less intuitive compared to leading competitors.

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Dislike

IBM RPA should focus on increasing the control center mechanism to solve the in-house issues, service support and risk management which is very much required in todays world of cyber security problems.

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Dislike

One of the main downsides is the developer experience which feels outdated and harder to use. This slows down development and increases the learning curve for new engineers. Simple tasks can require extra coding or manual workarounds and there aren't many pre built connectors for non-IBM tools.

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Peer Discussions

IBM Robotic Process Automation Reviews and Ratings

4.5

(119 Ratings)

Rating Distribution

5 Star
52%
4 Star
41%
3 Star
5%
2 Star
1%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • ANALYST
    1B-10B USD
    Banking
    Review Source

    Smart Automation with Robotic Process Automation by IBM

    5.0
    Oct 5, 2025
    The platform is user friendly and helps in reducing repetitive work and improving efficiency and it offers a great robust, enterprise grade platform with strong integration across IBM's ecosystem and solid governance features. Its scalability, reliability and flexibility for hybrid or on-prem deployments are very impressive. Overall, it’s suited for large enterprises seeking stable, secure and well-integrated automation solutions.
  • DATA SCIENTIST
    10B+ USD
    Software
    Review Source

    IBM RPA Delivers Stability and Security but Lacks Modern Developer Experience

    5.0
    Nov 17, 2025
    Overall, IBM RPA gives us a strong and secure foundation for large scale automation that meets all of our internal security and governance standards. Once the bots are up and running, the system is extremely stable, which is essential for automating complex parts of our global supply chain operations. However, building and updating automations is not smooth. The platform doesn't offer an easy low-code experience or strong community support that other tools provide.
  • DATA ANALYST
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Automation Reduces Manual Errors Yet Handles Large Volume Tasks Less Effectively

    4.0
    Sep 15, 2025
    The overall experience with IBM Robotic Process Automation has been great. It is so hassle free to work upon as it has low-code no-code feature. This product is majorly to automate manual jobs with reduction in human errors. Any non-technical person can create the bot and can make the job easy. The main intention for creating the bot would be fast and accurate delivery to clients.
  • SENIOR MEMBER TECHNICAL
    1B-10B USD
    Banking
    Review Source

    IBM RPA - Low Code Scheduling & Execution Agent

    3.0
    Sep 11, 2025
    IBM Robotic Process Automation has a hybrid architecture of deployment making it flexible to deploy on-premises as well as in the cloud. We can leverage Java Script and other scripts making it a flexible script tool. Low code deployment helps to manage the repetitive tasks with simple drag and drop which implies less initial effort required for onboarding or utilization. We are using this IBM RPA in the healthcare, finance and insurance domains.
  • Senior Specialist, Business Intelligence
    50M-1B USD
    Services (non-Government)
    Review Source

    IBM RPA Simplifies Daily Tasks Though Initial Configuration Requires Some Effort

    4.0
    Sep 10, 2025
    IBM RPA has been a really good tool for me. It makes my work so much easier by handling repetitive tasks and saving a lot of time. I’ve found it reliable and simple to use, and overall it’s made my day-to-day work much smoother.
...
Showing Result 1-5 of 142

Recommended Gartner Research

  • Critical Capabilities for Robotic Process Automation
  • Magic Quadrant for Robotic Process Automation

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